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AC Hotel by Marriott Charlotte City Center

Traveller (5)
Room & Suite (5)
Traveller (5)
Room & Suite (5)
Dining (4)
Overview
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220 E Trade St Suite 500, Charlotte, NC 28202-3389 See on map
AMENITIES
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
3 Star accommodation
Additional information
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Rooms
Dec. 2Dec. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15)
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Reviewed 1 week ago via mobile

The hotel felt quite new and the room was modern and comfortable. The bed was good, not too soft, with plenty of pillows. There were a couple of things that made this a 4 rating. 1) Toilet pipe problems. There was a smell every time...More

Thank A1bs
Response from Roving823311, General Manager at AC Hotel by Marriott Charlotte City CenterResponded 6 days ago

Thanks you for your comments and feedback. I will address the toilet pipe issues with the engineering staff and find a solution. The wardrobe/closet was purposefully designed to match a European Boutique feel. We do have some rooms that have larger storage units than others....More

Reviewed 2 weeks ago via mobile

The location is awesome as it is literally across the street from the Spectrum Center and we attended a Charlotte Hornets NBA game. It is also connected to the Epicentre which has many food and entertainment options. This hotel is new (2 months old). On...More

Thank Duane W
Response from Roving823311, General Manager at AC Hotel by Marriott Charlotte City CenterResponded 6 days ago

Thank you for the positive feedback. You are appreciated.

Reviewed 4 weeks ago

Welcoming and pleasant staff, but overly modern decor is a turnoff. Bedrooms are a little stark, lighting is just ok after you’ve found all the light switches and turned each and every light on. Bathrooms too are a little stark. Maybe this theme works well...More

Thank Joe G
Response from Roving823311, General Manager at AC Hotel by Marriott Charlotte City CenterResponded 6 days ago

Thank you very much for your response and feedback. I did want to let you know that we have added lighted make-up mirrors to every room to help with the light levels. I appreciate your comments.

Reviewed October 9, 2018

unrecognised charges on our credit card but after 3 emails, 3 phone calls and 2,5 weeks waiting no response - the employee needed is never availble and has never called back. Disgusting service from Marriott.

Thank Pinkgina
Response from Joseph T, Front Office Manager at AC Hotel by Marriott Charlotte City CenterResponded October 10, 2018

Dear Guest, Thank you for taking your time to give us your feedback. We apologize for the delayed response. If you can, i'll like to speak directly to you about your situation. You can reach me at 704.348.4002 Thank you again!

Reviewed October 8, 2018

The service we received was excellent. All staff were super friendly, personable and helpful. There is an awesome rooftop bar on the 22nd floor, but beware that there is a strict dress code that must be adhered to (no flip flops). Our room was modern,...More

Thank Maria L
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Price range
US$160 - US$491 (Based on Average Rates for a Standard Room)
Location
United States > North Carolina > Charlotte > Second Ward
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Price range
US$160 - US$491 (Based on Average Rates for a Standard Room)
Location
United States > North Carolina > Charlotte > Second Ward
Photos
Traveller (5)
Room & Suite (5)
Dining (4)
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