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6920 Northlake Mall Dr, Charlotte, NC 28216-2857
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Traveller (176)
Dining (54)
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What is Travellers’ Choice?
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About

#11 of 212 hotels in Charlotte
Location
Cleanliness
Service
Value
Travellers' Choice
Travel Happy® with Drury Hotels. You have enough to worry about while you're traveling. Let us take a few things off your plate, so you can focus on the good stuff. Breakfast, Wi-Fi, dinnertime snacks, soft drinks, popcorn, business center, workout facilities and more - we've got you covered! A microwave and refrigerator can be found in all rooms. Drury Hotels is 100 percent family-owned and operated. At every one of our 150+ locations, you'll consistently experience rooms with crisp sheets, fine linens and cozy surroundings to ensure a good night's sleep.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Room service
Telephone
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English

Location

59Somewhat walkable
Grade: 59 out of 100
40Restaurantswithin 1 km
2Attractionswithin 1 km
966Reviews18Q+A100Room tips
Traveller rating
  • 704
  • 194
  • 45
  • 13
  • 10
Time of year
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Popular mentions
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Most Recent
Roger G wrote a review Jan. 7
This is our second time at this hotel. We absolutely love it here. Extremely clean. People were very nice. Happy Hour Food and Breakfast in the Dining area was so good we didn't have to go to a restaurant. We would recommend this hotel to anybody.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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vmcbee wrote a review May 2021
10 contributions29 helpful votes
Hotel's Favourite
My family and I went to visit other family members that live in Charlotte and stayed at this hotel for 4 nights. The Lobby was very clean, our rooms were clean. The beds were comfortable. The staff were very polite and professional. The free full hot breakfast and evening dinner with drinks was a huge plus. There was a problem with the computer system and my credit card but it was handled ever so smoothly by the GM Katherine 🤗. She made my problem her priority and that stood out to me about her and the company. No stress for me 😁 During this pandemic there is no housekeeping, so you have to call for fresh towels or other items but they are quick to to get them to you. It’s no hardship. We are all going through this together. I would definitely stay here again if I am in the area.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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pensfan2022 wrote a review Dec. 2022
Pittsburgh, Pennsylvania1 contribution
Very clean, quiet and comfortable. Friendly staff; breakfast and evening foods selections was very nice. Evening drink was a nice surprise. Easy parking and has a Great location next to a mall and restaurants. We will definitely stay again
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Review collected in partnership with Drury Hotels
Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mhall708 wrote a review Dec. 2022
Lynchburg, Virginia1 contribution
This hotel is without a doubt the best in the Charlotte area. From the fantastic food, the pristine cleanliness of the entire building and the staff that go out of their way to ensure you are satisfied with all aspects of your stay, there is no way I would consider staying anywhere else. Melissa in the front office is a DELIGHT to do business with. Have stayed here over half a dozen times and somehow the staff seems to go above and beyond every single time. The price for rooms are amazingly great deals! This is the only hotel you need to call when staying in the Charlotte area.
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Review collected in partnership with Drury Hotels
Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kmccra619143 wrote a review Nov. 2022
Rochester, New York1 contribution
Room never got cleaned was forced to sleep in dirty sheets for 5 days even after I contacted the front desk. Had to ask for clean towels several times garbage started to overflow because of the lack of house cleaning not to mention the tub that wouldn’t drain out until hrs later
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Review collected in partnership with Drury Hotels
Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Drury Hotels, Owner at Drury Inn & Suites Charlotte Northlake
Responded Dec. 1, 2022
Thank you for taking the time to review your recent stay! We really appreciate that you stayed with us for multiples nights and we sincerely regret that you had a bad experience that does not align with the level of service and quality that Drury Hotels pride itself for. Please accept our sincere apologies for not exceeding your expectations. One of our Hotel Managers contacted you by e-mail and is looking forward to hearing back from you. Sincerley, Drury Inn & Suites Charlotte Northlake Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tasha wrote a review Nov. 2022
Greeley, Colorado9 contributions
We had a good check in experience the GSA was very informative. After being in the room for a few minutes I noticed that the sink drained very slow, after notifying the front desk, maintenance came in what seemed like a few seconds. The drain was fixed in less than five minutes, but I was left with mess to clean up myself. For this reason, I would not be guest at this particular location again. Positives The staff was helpful and pleasant Offer Free Breakfast and Dinner In walking distance to North Lake Mall Negatives Outdated Decor
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Drury Hotels, Owner at Drury Inn & Suites Charlotte Northlake
Responded Nov. 21, 2022
Thank you for your recent stay at our Hotel. We sincerely regret that your experience did not exceed your expectations. We strive to provide a comfortable and outstanding experience to all our guest. We appreciate the time you took to share your experience and giving us valuable feedback regarding our rooms and service, we will follow up directly with the team on those items. If there is anything we can do for you, please do not hesitate to contact us directly at the hotel. Sincerely, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
7m606f8cey wrote a review Nov. 2022
1 contribution
We have stayed here before and generally enjoy this hotel. Traveling to Florida, the hotel is conveniently located, generally clean, and safe. During this stay we unfortunately had two issues. We found peanut M&M’s on the floor of our room upon arrival and our son has a severe peanut allergy. Had he eaten these by accident (he’s 2 years old so it’s possible), he would have needed to go to the emergency room. Secondly, there were two large groups/events staying at the hotel and they completely overran the amenities. We were unable to use the pool because it was so busy, and not able to eat in the dining space either.
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Review collected in partnership with Drury Hotels
Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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QuinMary wrote a review Nov. 2022
Virgilina, Virginia345 contributions65 helpful votes
Drury Inn is our go to hotel while visiting Charlotte. There are three and this one is my favorite. A friendly check-in by Keisha, the lobby was sparkling clean. We got to our room and opened the door and a strong smoke smell came out. I called the front desk and told them we were non-smokers and wanted them to know our room smelled of smoke. Before I could finish they were finding us another room and apologized over and over. We were moved to another room that was clean and smelled fresh. It was bigger than the other room. We really appreciated the staff and their fast action. Another good stay at Drury Inn Northlake. No complaints!
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bryandbrown22 wrote a review Nov. 2022
Peachtree City, Georgia1 contribution
We stayed at Drury Inn for a concert in Charlotte. We were very impressed with the cleanliness of the room. The hotel staff was knowledgeable, courteous, and eager to help. I was also impressed with the evening meal. The meal was delicious with plenty of healthy options. We were so impressed that we stayed an extra night!
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Review collected in partnership with Drury Hotels
Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicole B wrote a review Oct. 2022
11 contributions1 helpful vote
Stayed here while in town for our nieces wedding. Upon check in I was asked if we would need housekeeping the following day. I responded that no, we'd be fine without it. We didn't need linens changed and why overburden the staff for a two night stay? Comfortable beds, extremely clean rooms and property. The hotel is located on the outer loop of the Northlake Mall. The have 'Kickback Evenings' from 5:30-7pm which includes rotating appetizers/snacks. Also two complimentary alcoholic drinks each night for those over 21. They also have fresh popped popcorn available in the lobby in the evenings. Free WiFi (was a bit slow) and breakfast buffet. Micro fridge (no freezer compartment) and microwave in the room. The shampoo, conditioner, and body wash dispensers were mounted right in the shower. For being a 3 star hotel, it definitely felt and looked like more.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Room 201 faces the west side parking area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$124 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
drury inn & suites charlotte northlake hotel charlotte, drury inn and suites charlotte northlake, drury inn charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
180
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Drury Inn & Suites Charlotte Northlake - UPDATED 2023 Prices, Reviews & Photos (NC) - Hotel - Tripadvisor

Frequently Asked Questions about Drury Inn & Suites Charlotte Northlake
Which popular attractions are close to Drury Inn & Suites Charlotte Northlake?
Nearby attractions include Northlake Mall (0.4 km), AMC Northlake 14 (0.6 km), and BounceU (1.0 km).
What are some of the property amenities at Drury Inn & Suites Charlotte Northlake?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Drury Inn & Suites Charlotte Northlake?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Drury Inn & Suites Charlotte Northlake?
Guests can enjoy free breakfast during their stay.
Is parking available at Drury Inn & Suites Charlotte Northlake?
Yes, free parking is available to guests.
What are some restaurants close to Drury Inn & Suites Charlotte Northlake?
Conveniently located restaurants include Firebirds Wood Fired Grill, Azteca Mexican Restaurant, and P.F. Chang's.
Are there opportunities to exercise at Drury Inn & Suites Charlotte Northlake?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Drury Inn & Suites Charlotte Northlake?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Drury Inn & Suites Charlotte Northlake?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Drury Inn & Suites Charlotte Northlake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Drury Inn & Suites Charlotte Northlake?
Many travellers enjoy visiting Historic Rosedale (11.2 km), Historic Rural Hill Farm (9.6 km), and St Peter's Episcopal Church (13.2 km).