This is our second time at this hotel. We absolutely love it here. Extremely clean. People were very nice. Happy Hour Food and Breakfast in the Dining area was so good we didn't have to go to a restaurant. We would recommend this hotel to anybody.
My family and I went to visit other family members that live in Charlotte and stayed at this hotel for 4 nights. The Lobby was very clean, our rooms were clean. The beds were comfortable. The staff were very polite and professional. The free full hot breakfast and evening dinner with drinks was a huge plus. There was a problem with the computer system and my credit card but it was handled ever so smoothly by the GM Katherine 🤗. She made my problem her priority and that stood out to me about her and the company. No stress for me 😁 During this pandemic there is no housekeeping, so you have to call for fresh towels or other items but they are quick to to get them to you. It’s no hardship. We are all going through this together. I would definitely stay here again if I am in the area.…
Very clean, quiet and comfortable. Friendly staff; breakfast and evening foods selections was very nice. Evening drink was a nice surprise. Easy parking and has a Great location next to a mall and restaurants. We will definitely stay again
This hotel is without a doubt the best in the Charlotte area. From the fantastic food, the pristine cleanliness of the entire building and the staff that go out of their way to ensure you are satisfied with all aspects of your stay, there is no way I would consider staying anywhere else. Melissa in the front office is a DELIGHT to do business with. Have stayed here over half a dozen times and somehow the staff seems to go above and beyond every single time. The price for rooms are amazingly great deals! This is the only hotel you need to call when staying in the Charlotte area.
Room never got cleaned was forced to sleep in dirty sheets for 5 days even after I contacted the front desk. Had to ask for clean towels several times garbage started to overflow because of the lack of house cleaning not to mention the tub that wouldn’t drain out until hrs later
We had a good check in experience the GSA was very informative. After being in the room for a few minutes I noticed that the sink drained very slow, after notifying the front desk, maintenance came in what seemed like a few seconds. The drain was fixed in less than five minutes, but I was left with mess to clean up myself. For this reason, I would not be guest at this particular location again. Positives The staff was helpful and pleasant Offer Free Breakfast and Dinner In walking distance to North Lake Mall Negatives Outdated Decor
We have stayed here before and generally enjoy this hotel. Traveling to Florida, the hotel is conveniently located, generally clean, and safe. During this stay we unfortunately had two issues. We found peanut M&M’s on the floor of our room upon arrival and our son has a severe peanut allergy. Had he eaten these by accident (he’s 2 years old so it’s possible), he would have needed to go to the emergency room. Secondly, there were two large groups/events staying at the hotel and they completely overran the amenities. We were unable to use the pool because it was so busy, and not able to eat in the dining space either.
Drury Inn is our go to hotel while visiting Charlotte. There are three and this one is my favorite. A friendly check-in by Keisha, the lobby was sparkling clean. We got to our room and opened the door and a strong smoke smell came out. I called the front desk and told them we were non-smokers and wanted them to know our room smelled of smoke. Before I could finish they were finding us another room and apologized over and over. We were moved to another room that was clean and smelled fresh. It was bigger than the other room. We really appreciated the staff and their fast action. Another good stay at Drury Inn Northlake. No complaints!
We stayed at Drury Inn for a concert in Charlotte. We were very impressed with the cleanliness of the room. The hotel staff was knowledgeable, courteous, and eager to help. I was also impressed with the evening meal. The meal was delicious with plenty of healthy options. We were so impressed that we stayed an extra night!
Stayed here while in town for our nieces wedding. Upon check in I was asked if we would need housekeeping the following day. I responded that no, we'd be fine without it. We didn't need linens changed and why overburden the staff for a two night stay? Comfortable beds, extremely clean rooms and property. The hotel is located on the outer loop of the Northlake Mall. The have 'Kickback Evenings' from 5:30-7pm which includes rotating appetizers/snacks. Also two complimentary alcoholic drinks each night for those over 21. They also have fresh popped popcorn available in the lobby in the evenings. Free WiFi (was a bit slow) and breakfast buffet. Micro fridge (no freezer compartment) and microwave in the room. The shampoo, conditioner, and body wash dispensers were mounted right in the shower. For being a 3 star hotel, it definitely felt and looked like more.…