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About
#22 of 212 hotels in Charlotte
Location
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Value
GreenLeaders Silver level
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Airport transportation
Paid private parking on-site
Paid wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Centrally Located
Location
100Great for walkers
Grade: 100 out of 100
151Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
Contact
201 E Trade St, Charlotte, NC 28202-2423
Getting there
Rental CarsSee all Charlotte car hire
826Reviews5Q+A100Room tips
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My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive — with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning I’ve ever had! #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. Entry level rooms start usually at about $500 per night.) Immediately after checking in via the app two days prior to my Tuesday arrival, I messaged the hotel team the same #prearrivalchecklist as I had sent via the Ambassador team a week or two before. Within an hour or so, I already had been upgraded to a Parlor Suite. Later that day, I was further upgraded to one of the Executive Suites. The day before arrival, I was pretty surprised to notice that I’d been upgraded to the hotel’s top Ritz-Carlton Suite. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that I’d been granted #earlycheckin and #latecheckout. I arrived and had a bit of an issue with the air con in the suite bedroom — that was handled after two quick visits by a very friendly and extremely apologetic engineer. After that, the air con dropped quickly to 60 F, and then even to 55-58 F for the remainder of my stay. I don’t think I’ve ever had such tremendous air con anywhere before. The suite was pretty spectacular. The dining and living spaces were spectacularly large and spacious, and the bedroom unto itself was a huge junior suite with an amazing spacious master bathroom. Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). The second powder bathroom was great, especially when my friends came over. I didn’t even use the workout/Peloton room. This might have been the biggest Bonvoy suite I’ve ever had? The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. Ironically, they’d forgotten the handwritten note by the Rooms Executive — something I’d never have known had she not told me herself later in the stay lol. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. Basically, almost all of my #prearrivalchecklist requests had been honored. (Only true blackout shades weren’t.) The biggest negative of the stay and the suite was that the outer door doorbell didn’t work at all, and the inner door doorbell didn’t ring loudly enough to be heard well in the bedroom or at all in the master bathroom — causing a bit of confusion and lots of frustration when the engineer, room service, or housekeeping came a calling. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) The only other negatives were the subpar WiFi speed (18-20 Mbps up and down is pretty weak for a luxury hotel), subpar lighting in the vast living room and bedroom living room space (the hotel brought up to extra lamps to help), and the bedroom curtains didn’t extend quite enough to provide true blackout. The suite was really nice to have since I hosted several groups of friends over the course of my stay. That being said, it was so huge that it was almost a little ridiculous for just me. Sometimes we’re so excited to get more that we don’t stop to realize that we don’t always need it. Service was great in the end — but started off a bit rough as the originally less experienced staff didn’t quite know how to handle the doorbell issues or how to handle my frustration. I had even suggested I should downgrade to avoid the issues. However, once we got a manager involved the next day, things vastly improved. Rooms Executive Annie really made a huge difference in making sure things were largely perfect from that moment forward. Annie and the rest of the staff then made it a pretty flawless stay and absolutely took care of me in every way possible. They even comp’d the first two days room service orders by way of apology for the delivery mishaps without me knowing — until I saw the final folio. My entire bill was $66 — $16 for my last morning’s coffee and $50 toward housekeeping gratuity that I had asked to add after forgetting to leave the cash gratuity before my departure. Annie also left me a fragrance and pen package as another apology before she left for the holidays. Very classy and most unexpected. As I often say, service isn’t just about getting it right the first time — but also about recovering when things inevitably go awry. Annie and her team ultimately proved that here. The service recovery was fantastic. Otherwise, all of the staff couldn’t have been more friendly and eager to help. Dinner with my friend and her son at the hotel’s BLT restaurant was fantastic — and I’m a tough judge of steakhouses. I’d go back again in a heartbeat. The food and service were both outstanding. Room service was always quite tasty and pretty prompt — especially after the first day when we finally got the doorbell and delivery issues sorted. Coffee was delicious, much better than I’m used to getting at even the nicest hotels. I never even used the automatic coffee maker in the kitchen. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. It’s also just a 15 minute Uber/Lyft ride to the CLT airport. Did I mention that my Tar Heels beat Michigan 80-76? That certainly made the whole trip even more worth it. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. This was a definite winner for me.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: Even entry level rooms here are huge at 500 square feet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Great business hotel, walkable to all the downtown areas. This is one of the more spacious rooms I have had at a Ritz property. Excellent breakfast in the morning at STK in the lobby. Front desk staff was super friendly and efficient. I have stayed at many properties in Charlotte and this one is by far the best
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had a great experience at this Ritz. Starting with valet they were very nice and attentive. Checking in with Jerome was smooth and he was very professional . We stayed at the Parlor Suite which was very spacious and clean. We enjoyed breakfast at the BLT and Taylor was very helpful with our order. I would definitely go back❤️
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I guess this is the master thread so: Stay Report 11/26 to 11/27 Location: The hotel is located on the corner of Trade and College right downtown. If you're doing any downtown activities the location is perfect and if you need something during your trip there's a Walgreens and a CVS across the street along with a station on the Charlotte Light Rail. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads. Hotel: The hotel is a little nondescript from the outside and suffers from a tiny driveway. When I went to dinner Saturday night the valet guys were overwhelmed and my Uber had to wait for me on the street. Valet parking is $40 a night incidentally though as long as there are no Panthers games you can find cheaper parking nearby. The hotel has a gorgeous lobby currently decked out for Christmas. In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop. The BLT Steak serves breakfast as well and they have room service available until Midnight. There's also a spa on the 16th floor and a pool, 24 hour fitness center and "Relaxation Room" on the 18th Floor. Check In: Service from everyone at the hotel was great. We were offered welcome glasses of champagne during check in and everything was explained to us. I was also thanked for being Titanium. This was only my third RC stay but the amount of elite recognition here was phenomenal. Room: I had been contacted by the hotel via email earlier in the week and I asked about an upgrade. A member of the hotel also called me to see if they could arrange a welcome amenity for me. I was upgraded the day of to a King Executive Suite from the Deluxe Two Queen I'd booked. The room was absolutely incredible. A huge living room with pullout couch, two wing chairs, and a large InterneTV along with a work space. There was a mini bar along with Nespresso Machine and a separate fridge and a powder room. The bedroom was also large with two chairs along the King bed, another InterneTV and a truly massive bathroom with a separate tub and shower. Wifi worked well and the technology in the room was good too. My only complaint was there was a lack of hot water both the evening and morning of my stay. The shower, sinks and tub all had an issue. Dining: I had a pleasant breakfast at BLT steak which was surprisingly cheap. Two entrees, coffee and juice came to $49. On checkout I mentioned the water issue and my parking was waived which I thought was fair. The stay was a great use of 47,000 points. I hope I can stay again. …
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Dec. 20, 2022
Good Morning Sal_Paradise, Thank you for such a comprehensive and respectful review of the hotel. We greatly appreciate having you visit The Ritz-Carlton, Charlotte and look forward to your next stay. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The thing I expect when paying for a Ritz Carlton stay over others, is the little extras and special touches. Especially if there is nothing spectacular about the hard product. This property failed on both. Some of the items I'll detail are relatively small misses, which would be ok if the price point was relatively small. It was not. Pre-arrival: Rita was in touch with me with pre-arrival communication. She was attentive, professional and kind. One of the few aspects of my stay that was on point for the Ritz Carlton brand. I asked about whether the property provides a car service for short trips like most other Ritz Carlton properties and it was confirmed that there was one. I wanted to book in advance but was told this was not possible and that it was necessary to call when I needed one. When I checked out of the far superior JW Marriott Charlotte (a property superior to the Ritz Carlton by a factor of approximately 6000) I tried calling for the car but was told that there weren't any valet staff available to get me at that time. I asked if I could wait for someone to become available and was told no. Arrival: It was true that there were no valet staff when I arrived (weird because the JW Marriott had several who were quick and happy to assist me so why can't the Ritz Carlton have valet staff?) yet there were three smiling women clustered at the door to greet staff. Now, I've never worked for hotel operations so maybe this is a brilliant resource allocation to have three greeters and zero valet staff, but I can say as the guest it did not proportionately address my needs. Check in: Perfunctory, not a warm welcome, no property information provided, just the bare minimum. Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. Ambassador elite recognition: No upgrade, late check out of 4pm offered when I checked. Welcome amenity and nice note from Annie - the only other actual Ritz Carlton feel service of the stay. Room: Dark furniture was a flashback to decades past. Nothing particularly good about the hard product, especially the aesthetic appeal. Not particularly luxurious though the room was of a good size. Finding outlets to charge devices was like getting blood from a stone and the in-room charging station at the desk did not have a working charger for iphone. I did like the soaking tub and standard Diptyque products in the bathroom. Also the generous provisioning of water bottles throughout the room. As others have indicated there was car noise from the street and I was on the highest floor. This did not disturb me too much and I found the mattress overlay to be plush and comfortable. Miscellaneous: I almost never use shoe shine services in hotels but had need on this occasion. Used the app chat to put the request in for pick up when I left the room shortly after 3pm and was told someone would go up to the room then. When I returned at 10pm, the shoes were still there. They were picked up and I was told that they would be returned outside the door. At around 8am the next morning the shoes still weren't there so I called for them and they arrived shortly thereafter. I understand that it's a complimentary service, I did not expect it to be so difficult to avail. As you can see, there was nothing truly dire, it just wasn't an exceptional stay warranting high end reputation and price point. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. And whether paying cash or Bonvoy points, each was significantly cheaper. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. Wouldn't return and wouldn't recommend to others.…
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Nov. 16, 2022
Dear MsHellfire, Thank you for taking the time to let us know about your experience while staying with us. Your experience you described is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would be more than happy to speak offline, so that we may gather further information including your room number to investigate and train further internally. Thank you. Sincerely, Michael Matthews Director of Sales & Marketing The Ritz-Carlton, Charlotte michael.l.matthews@ritzcarlton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First time staying in a Ritz. Everything was done so nicely from the time we drove up. Valet attendant was kind, front desk were lovely and the hotel it’s self was gorgeous. We had a complimentary charcuterie board, cupcakes and treats as well as gift bags for our kids upon entering our room. Accommodations were high quality and clean. The lobby bar attendant was courteous and was pouring our drinks (she remembered from the night before) as we approached the bar. The gentleman at the coffee bar was super sweet to us and offered us samplings and even gifted us a few extra items. The kids loved it. Our teenaged son took in some time at the gym and was in heaven. We wished we had more time to stay there so we could use the pool. Next time!
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed at the Ritz in October 2022 for a little romantic weekend away. The speak easy bar was closed, the jacuzzi was closed we decided to order room service they were out of steak, breakfast out of smoked salmon. These are pretty basic things to be out of. The bartender in the lobby bar was super cool and made great drinks. But overall I wish I stayed at the Omni or Bohemian. This is definitely not Ritz standards and not worth the price. Super disappointed.
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Date of stay: October 2022
Location
Cleanliness
Service
Room Tip: Choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Oct. 28, 2022
Dear Stuart Scott, Thank you for taking the time to let us know about your experience while staying with us. Your experience of inconsistent service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food & Beverage leadership team to ensure the necessary guidelines are in place and reviewed to prevent this kind of service from occurring in the future. I hope you choose to stay with us next time you are looking for a relaxing weekend. Please feel free to contact me should your travels back to the Queen City, and I would be more than happy to assist. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As other reviewers stated, this location is beyond loud with cars revving all night - even weekdays. The staff is exceptionally friendly but the rooms need a good cleaning and renovation. We were in an executive suite. The size was great and bathroom nice. however the carpet was stained in many places, the couch had a tear in the cushion, several buttons were ripped off the chairs, and the furniture just looked very very rough. We have stayed in many Ritz locations and the condition of the room surprised us. Not worth the price in this location.
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Date of stay: September 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Sep. 23, 2022
Good Morning, Please allow me to greatly apologize for the issues detailed here, as they are not indicative of The Ritz-Carlton brand. We greatly look to provide exceptional service and comfort for each guest visit. Should you have further details to share (such as your specific room number), will you please contact me? michael.l.matthews@ritzcarlton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love the Ritz. It’s a family treat we do on occasion. Always love it. But just an important heads up if you cherish your sleep. Bring earplugs or noise canceling headphones. Apparently Speed Racer lives in downtown Charlotte and revs his engines ALL NIGHT LONG. Just saying 😉
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We enjoyed our stay at the Ritz Carlton Charlotte. We frequent atlanta's location. The staff was polite, the rooms were clean. We were close by everything. Room service was tasty. I loved the indoor pool. It was so relaxing and clean.
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$633 - US$806 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, charlotte hotel charlotte
LOCATION
United StatesNorth CarolinaCharlotteFirst Ward
NUMBER OF ROOMS
146
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Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include Queen City Rides (0.3 km), Belk Theater at Blumenthal Performing Arts Center (0.1 km), and Discovery Place Science (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Luce Restaurant & Bar.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Charlotte have airport transportation?
Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Charlotte located near the city centre?
Yes, it is 0.07 km away from the centre of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.