The Ritz-Carlton, Charlotte

The Ritz-Carlton, Charlotte

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Room & Suite (122)
Bar Cocoa Afternoon Tea
Dining (25)

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About

4.5
#28 of 206 hotels in Charlotte
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.1 of 5 bubbles
Value
The Ritz-Carlton, Charlotte blends contemporary décor and a flair for innovation to immerse guests in a well-appointed luxury escape. Herbs and honey from the LEED® Gold-certified property’s rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. Guests appreciate our proximity to local attractions including notable museums and idyllic parks.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Airport transportation
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
VIP room facilities
Iron
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Classic
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

201 E Trade St, Charlotte, NC 28202-2423
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Douglas Airport
Concord Regoinal Airport
21.6 km
See all flights
846Reviews5Q+A100Room tips
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Detailed Reviews
Sal_Paradise767 wrote a review Nov 2022
Durham, North Carolina
+1
5.0 of 5 bubbles
I guess this is the master thread so:

Stay Report 11/26 to 11/27

Location: The hotel is located on the corner of Trade and College right downtown.  If you're doing any downtown activities the location is perfect and if you need something during your trip there's a Walgreens and a CVS across the street along with a station on the Charlotte Light Rail. It's close to I-77 and I-277 so getting around is easy but be aware there are often delays on those roads.

Hotel: The hotel is a little nondescript from the outside and suffers from a tiny driveway.  When I went to dinner Saturday night the valet guys were overwhelmed and my Uber had to wait for me on the street.  Valet parking is $40 a night incidentally though as long as there are no Panthers games you can find cheaper parking nearby.  The hotel has a gorgeous lobby currently decked out for Christmas.  In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop.  The BLT Steak serves breakfast as well and they have room service available until Midnight.  There's also a spa on the 16th floor and a pool, 24 hour fitness center and "Relaxation Room" on the 18th Floor.

Check In: Service from everyone at the hotel was great.  We were offered welcome glasses of champagne during check in and everything was explained to us.  I was also thanked for being Titanium.  This was only my third RC stay but the amount of elite recognition here was phenomenal.  

Room: I had been contacted by the hotel via email earlier in the week and I asked about an upgrade.  A member of the hotel also called me to see if they could arrange a welcome amenity for me.  I was upgraded the day of to a King Executive Suite from the Deluxe Two Queen I'd booked.  The room was absolutely incredible.  A huge living room with pullout couch, two wing chairs, and a large InterneTV along with a work space.  There was a mini bar along with Nespresso Machine and a separate fridge and a powder room.  The bedroom was also large with two chairs along the King bed, another InterneTV and a truly massive bathroom with a separate tub and shower.  Wifi worked well and the technology in the room was good too.  My only complaint was there was a lack of hot water both the evening and morning of my stay.  The shower, sinks and tub all had an issue.

Dining: I had a pleasant breakfast at BLT steak which was surprisingly cheap.  Two entrees, coffee and juice came to $49.  

On checkout I mentioned the water issue and my parking was waived which I thought was fair.  The stay was a great use of 47,000 points.  I hope I can stay again.
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Date of stay: November 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Dec 20, 2022
Good Morning Sal_Paradise, Thank you for such a comprehensive and respectful review of the hotel. We greatly appreciate having you visit The Ritz-Carlton, Charlotte and look forward to your next stay. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue A wrote a review Feb 2020
Scottsdale, Arizona
5.0 of 5 bubbles
There aren’t enough positive words to express how impressed my husband and I were with this hotel. We’d never been to Charlotte before and were unsure what to expect. Before we arrived, the hotel reached out several times to see if they could assist with any dinner reservations or other arrangements. Pula asked several questions about our preferences, and when we arrived we found we had been upgraded to a beautiful suite with welcome treats to enjoy during our stay. The room was gorgeous- newly updated, very, very spacious and quiet. The bed was comfortable, the housekeeping staff unobtrusive and precise. The highlight tho was the staff. Everyone was so friendly and really went out of their way to make sure we were comfortable. We felt like royalty, and left the hotel anxious to return.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly T wrote a review Oct 2022
+1
5.0 of 5 bubbles
First time staying in a Ritz. Everything was done so nicely from the time we drove up. Valet attendant was kind, front desk were lovely and the hotel it’s self was gorgeous. We had a complimentary charcuterie board, cupcakes and treats as well as gift bags for our kids upon entering our room. Accommodations were high quality and clean. The lobby bar attendant was courteous and was pouring our drinks (she remembered from the night before) as we approached the bar. The gentleman at the coffee bar was super sweet to us and offered us samplings and even gifted us a few extra items. The kids loved it. Our teenaged son took in some time at the gym and was in heaven. We wished we had more time to stay there so we could use the pool. Next time!
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jobe F wrote a review Feb 2023
Charlotte, North Carolina
2.0 of 5 bubbles
This review is for the spa only. We typically go to the Ballantyne Spa since we are south in the city but decided to switch it up. Upon arriving, obviously the hotel is beautiful and we've ate at BLT several times before, it's great. I do believe punch room may still be there as well and that is a nice cocktail bar as well. We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. The men's locker room has two seating areas, one with a small old LG tv in it. The showers are all in different states of working, different heads, some have all the soaps/conditioners, others have part of them somewhere in the shower. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair with screws and loose tiles welcoming you to sit and relax. We went up to the indoor pool and it was busy but no swimmers because the water was cold...indoors at the spa. We ordered from BLT wine and an appetizer and had to follow up to just get the wine out first and then the food. My massage was really good but my wife said hers was pretty awful. We love to spa day and for the price, I'm sure you can figure out that 2 massages, food, and parking isn't far from a thousand bucks after tips, it's not worth it. I was hoping for something great.
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Date of stay: February 2023
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Feb 15, 2023
Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. We greatly look to provide exceptional service and comfort for each guest visit. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie H wrote a review Dec 2020
Lake Wylie, South Carolina
+1
5.0 of 5 bubbles
School just got out so we decided on a quick one night stay at the Ritz CLT. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool.

We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and that’s where this property really shines!

The staff are amazing, we let them know we were bringing the kids and they were greeted by name. Everyone is so friendly and made us feel very welcome and appreciated.

Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. When I went to get ice the machine was out of order, no big deal I just went to another floor.... but as soon as I got back to the room there was a person with a bucket of ice. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.

Veda has also been amazing! Once she knew the kids were coming she sent amazing snack baskets to the room for them.

Thank you so much, I’m so glad we found our new staycation location!

If you’re in Charlotte and looking for a great place to stay, look no further!

Pics are of the executive suite
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas E wrote a review Dec 2020
Lucas, Texas
5.0 of 5 bubbles
Four of us stayed for a night while attending the ACC Championship, and it did not disappoint. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. The restaurant was pretty lively and had a good atmosphere. This was our second stay at the Ritz Carlton and it exceeded our expectations. We will definitely return to this property for future stays in Charlotte.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shai Muse wrote a review May 2021
1.0 of 5 bubbles
I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. First of all, it took them 3 days to even call us back for an appointment. I knew something was up already before we even arrived. I am extremely disappointed in our experience compared to my previous visits over the years. I am all about supporting businesses in need but to me this was extremely a waste of money. They have INCREASED their prices alot to compensate the money the business has lost. (That was directly stated from an employee)
I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. But it jumped up to $200 for just a basic massage. Not really fair for the customers since the amenities are not all even open. The salt room, jacuzzi, relaxing room, and the steam room are closed. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. Then to top it off, the food was absolutely TERRIBLE. Chicken salad that seemed like it was tuna in a can served with chips. I would have brought my own food if we knew it was going to be this bad. Both of our stomachs were funky after we left. This place use to have top knotch food. As a customer I understand businesses are going through tough times but don't take all the stuff away AND jack the price up that much. Also, when a customer is booking they should go over the price increase especially for long time customers.

Sadly to say it seems like this hotel has had it's final run. It's the Ritz.... why does it feel like the La Quanta Inn now?! It's so sad. It's not the employees fought they are all so nice. Higher management needs to step in and bring the life back to this hotel spa before it goes under.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Forrest B wrote a review Feb 2020
5.0 of 5 bubbles
We stayed for the weekend, we were treated like royalty room was great meals were excellent if in Charlotte the place to stay. We were there for the Andre Bouchelle concert. You are surrounded by great Resturant’s am things to see. Ask to stay on the garden side of the hotel it is quieter because of construction on the trolley tracts. If you want leave your car at Concord Mills and call a car service to take you in and out of downtown. (980) 272-1140
Great service ask for Jerry great guy.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sharlene d wrote a review Apr 2023
Raleigh, North Carolina
5.0 of 5 bubbles
We had the most amazing experience at the Ritz. We stayed there for our wedding anniversary. The service from the time we pulled up at the door to the time we left, the service was friendly, helpful and amazing. Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. He walked us to the elevator. I had a lovely massage at the spa. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. Absolutely delightful. We will definitely be back to celebrate special occasions.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StuartScott wrote a review Oct 2022
Naples, Florida
2.0 of 5 bubbles
We stayed at the Ritz in October 2022 for a little romantic weekend away. The speak easy bar was closed, the jacuzzi was closed we decided to order room service they were out of steak, breakfast out of smoked salmon. These are pretty basic things to be out of. The bartender in the lobby bar was super cool and made great drinks. But overall I wish I stayed at the Omni or Bohemian. This is definitely not Ritz standards and not worth the price. Super disappointed.
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Date of stay: October 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Choose a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Matthews, Sales at The Ritz-Carlton, Charlotte
Responded Oct 28, 2022
Dear Stuart Scott, Thank you for taking the time to let us know about your experience while staying with us. Your experience of inconsistent service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food & Beverage leadership team to ensure the necessary guidelines are in place and reviewed to prevent this kind of service from occurring in the future. I hope you choose to stay with us next time you are looking for a relaxing weekend. Please feel free to contact me should your travels back to the Queen City, and I would be more than happy to assist. Best regards,
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Answer from Kevin G
There isn't a dedicated Airport Shuttle. However, I work closely with this hotel and several of the other luxury hotels in the Charlotte Uptown area. 24 hours a day by appointment. Ask for me at the Front Desk. Alpha Car Services
ramblinwreck21 asked a question Jun 2019
Waxhaw, North Carolina11 contributions10 helpful votes
Is guaranteed 4 PM checkout for Marriott Platinum elite honored at the Ritz Charlotte?
Answer from Dana
Charlotte, North Carolina6 contributions3 helpful votes
We were able to request late check out and it didn't seem to be a problem,
ssg2c asked a question Jan 2018
Burlington, North Carolina4 contributions
Does the pool have food / drink menu?
Answer from Jessica S
Good Day, Thank you for reaching out! We do have a menu specific to the Aqua Lounge featuring a lovely food and beverage selection prepared in-house.
maunsbach asked a question Oct 2016
Miami Beach, Florida
small dog permitted
Answer from SeamusGall
1 contribution
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
Amt1228 asked a question Apr 2015
3 contributions3 helpful votes
Do you have to be a guest to use pool and order drinks?
Answer from Kristin D
2 contributions22 helpful votes
Dork
Voyage818236 wrote a tip May 2024
1.0 of 5 bubbles
"Not a ritz-carlton style location. Cocktails and the view at The Punch is worth a visit, otherwise find somewhere else to stay. "
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JjakesCLT wrote a tip Feb 2024
Charlotte, North Carolina41 contributions2 helpful votes
2.0 of 5 bubbles
"Look elsewhere for a room that is outside of the noise of uptown if possible, or else ask for a room on a high floor facing away from Trade"
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Ddan7777 wrote a tip Nov 2023
Raleigh, North Carolina1,974 contribution486 helpful votes
4.0 of 5 bubbles
"Make sure you get an attendant to show you how to use the wraparound shower controls in the locker room of the Spa, the shower with 10 or so shower heads."
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Sami E wrote a tip Oct 2023
Charleston, South Carolina2 contributions2 helpful votes
1.0 of 5 bubbles
"Stay at any other Marriott properties, but this."
Read full review
Richard N wrote a tip Sep 2023
Chicago, Illinois, United States35 contributions26 helpful votes
2.0 of 5 bubbles
"Intense and constant road noise will keep you up all night. "
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PRICE RANGE
C$943 - C$1,308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, charlotte hotel charlotte
LOCATION
United StatesNorth CarolinaCharlotteFirst Ward
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Ritz-Carlton, Charlotte - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Ritz-Carlton, Charlotte
Which popular attractions are close to The Ritz-Carlton, Charlotte?
Nearby attractions include QC Rides (0.3 km), Funny Bus (0.4 km), and Belk Theater at Blumenthal Performing Arts Center (0.1 km).
What are some of the property amenities at The Ritz-Carlton, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Charlotte?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Charlotte?
Conveniently located restaurants include The Capital Grille, Mico Restaurant, and The King's Kitchen.
Are there opportunities to exercise at The Ritz-Carlton, Charlotte?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Charlotte have airport transportation?
Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Charlotte located near the city centre?
Yes, it is 0.07 km away from the centre of Charlotte.
Are any cleaning services offered at The Ritz-Carlton, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Charlotte offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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