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Homewood Suites by Hilton Charlotte/Ayrsley

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Homewood Suites by Hilton Charlotte\/Ayrsley
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783 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Charlotte/Ayrsley
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Showing 770: English reviews
Swansea, Illinois
Reviewed 24 January 2017

The area this hotel is in is wonderful. Like a small town, yet reborn in the last 5 years. Dining, shops, bars etc. all within walking distance. All very nice. Plenty of hotels nearby as well. While I enjoyed the extra space the "suites" provided, the HVAC controls were apparently only a suggestion as the bedroom control had no control....

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Helpful?
Thank David F
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear David F, Thank you for taking a moment to share your review from your recent stay. I apologize about the maintenance issues you experienced during your stay; I can assure you that the problems we experienced with the hot water earlier this month have been resolved, and we appreciate you bearing with us amidst said issues. Thank you again,...

Chesterfield, United States
Reviewed 23 January 2017

Very comfortable, with complimentary breakfast and evening reception -- never had to purchase a meal. A bit pricey compared to other Homewood locations, but a better value than other chain hotels nearby.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank forrests2017
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear forrests2017, Thank for taking a moment of your time to review your experience here. I am extremely glad you enjoyed your stay! Our complimentary breakfast and dinner options are something we take great pride in offering our guests, especially business travelers like yourself that may not always have the time to arrange their own meals during a busy week....

Greenville, South Carolina
Reviewed 22 January 2017

I was in town for my birthday and everything was great. The location was convenient to great places to eat and shop. The rooms were clean and the staff was friendly. The staff even allowed my cousin to come in and decorate the room before I arrived and I was truly surprised. Had a wonderful time for my birthday.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 761joyw
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear 761joyw, Thank you for your review! We are extremely excited to hear you enjoyed your weekend with us. We work hard to create special experiences for each one of our guests, and we are honored you chose to celebrate such a momentous occasion with us here. We look forward to welcoming you back in the future.

Augusta, Georgia
Reviewed 18 January 2017

The staff was very pleasant and accommodating. Our honors gift was waiting for us in the room when we arrived. Cleanliness was a plus throughout the facility,as well as, the grounds. Parking was no problem.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Kenneth J
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Kenneth J, Thank you for taking the time to offer your review of your hotel experience. We are extremely excited to hear that you enjoyed your stay to the fullest! As a Hilton Honors member, you are among our most valued guests, and I am glad to hear that your HHonors benefits delivered to your room put a smile...

Charlotte, United States
Reviewed 16 January 2017

Hotel was booked by corporate office for a training meeting. Cold showers on two mornings, terrible bed, and very, very slow complimentary WiFi. Rooms were clean enough, but nothing outstanding here. Even after complaining about the shower situation, staff didn't do much other than say "Sorry, we're fixing the boiler today".

Review collected in partnership with Homewood Suites by Hilton
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Thank P5218GJmichaelb
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear P5218GJmichaelb, I am very sorry to hear that your stay with us was not as pleasant as it should have been. I can assure you that our issues with the hot water last week were absolutely an anomaly, and we have worked very closely with our maintenance team here to ensure we have resolved the issue for good, as...

Charlotte, United States
Reviewed 12 January 2017

I loved the suite and the fact that I was chosen as guest of the day. The staff was friendly, however they placed an unauthorized charge on my account that caused me to wait more than six days for a refund.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank hencef
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear hencef, I am very pleased to see you all enjoyed your stay us! Our 'guest of the day' program is a fantastic way to offer some recognition and give back to our guests. I'm glad it was you! I do apologize about the unnecessary hold placed on your account - we have a couple of new members on our...

Charlotte, North Carolina
Reviewed 10 January 2017

We walked in and the front desk clerk was not there we waited 5 min and nothing. Clark arrived little bit after on the phone is sounds like with someone we where never greeted. I was shocked to walk in a Hilton and no one up front with a smile like I'm used to but once the Clark arrived no...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Samir M
Christopher G, Front Office Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Samir M, Thank you for taking a moment to share your experience with us from your recent stay. I am terribly sorry that you were not greeted properly by our front desk team - we work hard to ensure that every guest gets the treatment they deserve from our staff here, and I can assure you this is not...

St. Augustine, Florida
Reviewed 3 January 2017

This Homewood Suite is located in the Ayrsley Town Center, with restaurants within walking distance, and ample parking. We were greeted and checked in by Chris at the front desk. I had checked in online, but once I arrived I requested another room. Chris was very friendly and efficient, and had no problem making the change for me. The room...

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Helpful?
Thank CTK6955
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear CTK6955, Thank you so much for sharing feedback regarding your recent stay with us! I agree that our location in Ayrsley is one of the special things our hotel has to offer, and I am so glad to hear that you agree. I'm also very happy to hear that you enjoyed your interaction with Chris, he's one of the...

Baton Rouge, United States
Reviewed 1 January 2017

Personnel was prompt, attentive and very personable. Rooms were very clean. Stayed two nights and really enjoyed. Beds were comfortable and clean. In great quiet area. Would definitely stay here again when in the area.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Leticia E
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Leticia E, Thank you so much for taking the time to offer feedback about your recent stay with us. I am so happy you enjoyed your time with us; we certainly enjoyed having you! We look forward to seeing you again the next time you are in the Charlotte area!

Hope Mills, North Carolina
Reviewed 24 December 2016

The location of this hotel was perfect because it was near all the places we wanted to visit (shopping, eating, etc). Couldn' t have asked for a better place. If you are looking for the ideal place to do as we did then this the hotel to use.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Genette E
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Genette E, Thank you so much for taking the time to offer feedback about your stay with us on TripAdvisor! I am so happy to hear that you enjoyed it; we certainly loved having you. Hopefully we'll see you again the next time your travels bring you back to the Charlotte area!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Homewood Suites by Hilton Charlotte/Ayrsley

Address: 1921 Ayrsley Town Blvd, Charlotte, NC 28273
Region: United States > North Carolina > Charlotte
Price Range: $154 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Charlotte/Ayrsley 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Charlotte/Ayrsley Hotel Charlotte
Hotel Style:
#1 Business Hotel in Charlotte
#2 Family Hotel in Charlotte
#4 Romantic Hotel in Charlotte
#7 Green Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Charlotte/Ayrsley staff and other travellers.
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9 months ago
10 months ago
Indianapolis, Indiana
2 months ago

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Questions? Get answers from Homewood Suites by Hilton Charlotte/Ayrsley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Due to the layout of the hotel, Some of the rooms are a long walk from the elevator.”
 of 5 bubbles 728douglasm, 27 Feb 2017 | Read review
“Layout of rooms makes for less noise in halls”
 of 5 bubbles 338stevew, 14 Nov 2016 | Read review
“Don't waste your money on a "premium room".”
 of 5 bubbles H636ERmarkp, 7 Nov 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles appetizergal73, 21 Aug 2016 | Read review
“There are three Hilton properties together in one small area. This is the nicest for the price. Food is good.”
 of 5 bubbles _sbailey8, 2 Aug 2016 | Read review
5 of 5