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This is a fabulous hotel. They have every amenity available. The spa is a great place to unwind. The location is right in the middle of great places to go eat or shop. They have a lodge that my place of business reservation for a...More
I can't speak enough about the Ballantyne Hotel and the luxury feel they provide even while under a renovation!! When booking the room I was informed of a Renovation they were currently doing. My wife and I decided to move forward and were extremely glad...More
Just did a weekend at this hotel.
It was just ok.
The hotel is undergoing renovations.
I booked a room with a city view.
JOKE... I got a room on the 2nd floor in the back of building, with an obstructed view with a large...More
1 Thank Fourdogs2kids
Response from Ballantyne H, Director of Rooms at The Ballantyne, A Luxury Collection Hotel, CharlotteResponded 1 week ago
Thank you for taking the time to share valuable feedback on your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Your feedback allows us the opportunity to continue to enhance our offerings and amenities to meet and exceed our guests expectations....More
My wife and I enjoyed a 3-night stay at the property. The concierge, valets, pool staff and cleaning staff were all extremely friendly and attentive. Request a room on the back side of the property where you can watch golfers finish their rounds on the...More
This hotel wants to be a luxury hotel, but it is not. Every service person we interacted with was pleasant, helpful and created an aura of high standards. The lobby was non-existent as it was under construction. The outdoor pool was fine. We had many...More
Response from Ballantyne H, Front Office Manager at The Ballantyne, A Luxury Collection Hotel, CharlotteResponded 3 weeks ago
Thank you for your feedback and kind words about our team members! We apologize for any inconvenience you experienced with our lobby and our indoor pool being closed while undergoing an exciting transformation! We hope that you will be able to join us once we...More