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The Ballantyne Hotel and Lodge

PricelineUS$250*
View Deal
Certificate of Excellence
GreenLeadersSilver level
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$502*
US$250*
Great Deal
US$259*
US$259*
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The Ballantyne Hotel and Lodge
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760 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

We stayed 2 nights and had a great trip. The concierge Jennifer was wonderful in helping us plan our activities/meals. The pool/workout room was top notch. Our room was spacious and well maintained. The staff is friendly and made our stay enjoyable.

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Helpful?
Thank Cathy C
Cambridge, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed here whilst attending a rugby tournament in Matthews. We picked the hotel because it was not only close to the tournament and had good reviews. We arrived pretty late on the Friday night, but the reception desk was very efficient at getting us checked in quickly and without any fuss - although we could have been offered lots...

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Helpful?
1Thank Charlieandaustinsmum
About Hotel's Favourite Review
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Charlieandaustinsmum, Thank you for taking the time to share such thoughtful feedback about your experience. It sounds like, for the most part, we could deliver on the degree of luxury, service, and convenience you were looking for. That being said, we are taking note of your suggestions for improvement. We certainly want our guests to be informed and comfortable...

Ashburn, Virginia
Reviewed 4 days ago NEW

Unfortunately, the visit was for a family funeral, but this hotel was amazing. Rooms are great size, bed was oh so comfortable. Free Wifi. The bathroom could have used a double sink but shower was huge and a soaking tub for relaxation. Staff was very friendly and knowledgeable. Sunday brunch was excellent. Its just a great place to stay!

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Helpful?
Thank EML928
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear EML928, Please accept our sympathies for the unfortunate circumstances surrounding your visit. We hope our service and accommodations provided you with comfort during this difficult time. We are truly touched that you took a moment to share these kinds words. On behalf of the team, we wish you and your family all the best, and hope we can meet...

Durham
Reviewed 5 days ago NEWvia mobile

The Ballantyne is a nice hotel located in a good distance from Charlotte's Uptown. If you want to relax and not have to deal with all the noise and traffic found within the epicenter, stay in this hotel. Rooms are decent and customer service is quite great. The reason why I do not give five stars is that Starwood Preferred...

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Helpful?
Thank Boris E
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Boris E, Thank you for taking a moment to share your review. It is a joy to welcome guests to our peaceful location for a luxurious retreat. In terms of the SPG loyalty program, we appreciate your feedback and patience during our transitional period. We want our guests' loyalty to be recognized in a way that they are familiar...

Pittsford, New York
Reviewed 1 week ago

Rooms at the Lodge were HUGE, nicely decorated and very clean. The staff at the desk and serving meals was helpful and polite. We had dinner a couple of times at the restaurant at the Ballantyne Hotel, which is walking distance from the Lodge and the meals were delicious from the bar area or the formal part of the restaurant....

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Helpful?
Thank Sue O
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Sue O, Thank you for sharing your experience in The Lodge. As you note, it is the ideal accommodation for larger groups or retreats with a bit of extra privacy. And of course, the same excellent service in the main hotel extends to our guests staying here! We appreciate your kind words and look forward to our next opportunity...

Charlotte, North Carolina
Reviewed 2 weeks ago

Although we live in Charlotte, we decided to try a quick overnight getaway at the Ballantyne Hotel. What a nice surprise this place was! We felt like we'd really gotten away from it all by the time we left the next day. The staff members were friendly, and check-in was efficient. Our room was on the 5th floor, and it...

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Helpful?
Thank mcrixham2016
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear mcrixham2016, We are so pleased you chose The Ballantyne for your staycation. It’s wonderful to know we were able to secure your preferred type of accommodation to make you all the more comfortable. We are grateful for your compliments surrounding your meal at Gallery, and we will be sure to forward them to our culinary team. Thank you as...

Toronto
Reviewed 3 weeks ago

I have stayed at this hotel several times for business trips and have consistently enjoyed the ambiance, casual elehance of the rooms and public areas, the accommodating staff and the excellent food. Business travel has lost much of its charm the past few years but this hotel works very hard to make the road warrior feel at home and loojed...

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Helpful?
Thank debrah711
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear debrah711, Thank you for continuing to choose The Ballantyne when your travels bring you to the Charlotte area. We could not be more pleased to hear that every stay is met with excellent service and amenities. As you note, we aim to make our guests feel comfortable when they are on the road, and it's wonderful to hear that's...

Pittsboro, North Carolina
Reviewed 3 weeks ago via mobile

We stayed with our kids while I had a conference. Room had two full beds, wish they were queens but they were comfortable. Bathroom was lovely. Room was very quiet at night which was nice as well. My largest disappointment was the hot tub was closed Friday after someone cut their foot on glass and never reopened (still closed on...

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Helpful?
Thank Lucky1582
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Lucky1582, Thank you for bringing your family along to experience The Ballantyne. While we are pleased to read that you enjoyed your accommodations, we do apologize for the circumstances that led to us requiring to close the hot tub. In order to ensure the safety of our facilities, we take care to hire superior maintenance teams that will do...

Charlotte, North Carolina
Reviewed 3 weeks ago

Our husbands attended a bourbon tasting at the Resort. This was a nice event for them. The ladies visited the lobby bar terrace. Surroundings were beautiful but the service on the terrace was extremely slow and very unfriendly! We moved over to the sports bar connected to the Gallery Restuarant. The drink menu was exactly the same as the lobby...

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Helpful?
Thank Susan W
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Susan W., We appreciate the time you have taken to share this important feedback with us. Though we are pleased that your husband enjoyed our event, we apologize for what sounds like an unusual lapse in our service. Please trust that we will be further reviewing this situation to ensure our staff members work together seamlessly and efficiently. We...

Chicago, IL Suburbs
Reviewed 4 weeks ago

I only spent a single night at the the Ballantyne, but I found the property to be very nice. Everyone I met was friendly and helpful. My room was on the 5th floor and was roomy and well appointed. The room included two reasonable sized closets on either side of the mini-bar. There was a single serving coffee machine on...

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Helpful?
3Thank becandl
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear becandl, We are pleased to read you were satisfied with your most recent stay. It is wonderful to hear that upon your arrival, our staff was welcoming and friendly. We are delighted that you found the accommodations spacious and comfortable, and were able to enjoy some of the in-room amenities. We look forward to welcoming you back in the...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: $279 - $707 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com and Jetsetter so you can book your The Ballantyne Hotel and Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
6 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are good”
 of 5 bubbles paulwiseman2016, 13 Feb 2017 | Read review
“Go for the breakfast package to save a few dollars.”
 of 5 bubbles irbflyfish, 1 Feb 2017 | Read review
“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
5 of 5
Priceline
US$250* /night
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Expedia.comUS$259
TripAdvisorUS$259
AMOMAUS$502
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*Disclaimer
Prices are for 1 room, 2 adults
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