Everyone at the Ballantyne was so delightful and made our stay an absolute joy in every way! A very special shout out to Nakia, Jeffrey, and Britney for their kindness and hospitality all weekend!!!!!
I had a fantastic experience here during a recent business trip. Beautiful hotel, rooms and service. Special thanks to Kevin( in room dining) who went above and beyond to make my stay a special one. As a manager, I truly value employees like Kevin. He is one of a kind!!
The facilities are lovely and the staff were standouts! Brittany, Nakia, and Jeffrey chatted with us daily for dinner and shopping recommendations, and the restaurant staff at Gallery (Gina and Olivia, hi!) were so helpful and kind. Spa treatments were lovely too.
I’ve stayed here at least a dozen times and the rooms and resort never disappoint. But what amazed me with this trip was the influx of amazing people. Gotta’ give a shout out to Jeffrey Barbour the night bellman and Lee at the bar. Love that you can stay at an amazing spot and meet amazing, kind people that are genuinely interested in creating a place that feels comfortable after a long day of travel.
Literally the only bad thing I can say about this hotel is that the pool was cold lol. It said it was supposed to be 80 degrees but it definitely wasn't. Other than that the room was great, I don't like soft pillows so that was a con for me but that's a personal preference not a hotel issue. Guest services was great, the pain killer drink at the bar was amazing. Breakfast room service especially the chorizo omelette and french toast were fantastic. Extremely Pleasant staff in every area of the hotel. Complimentary coffee and tea in the lobby every morning from 6-11am. Really nice gym including peletons, row machine, boxing bag, trx rope, dumbbells but not a ton of machines which was fine with me. Also they give you complimentary bottled waters and apples. We went just for a staycation and it was fantastic. If the pool was warmer this would have been a perfect trip…
My family and I reserved the cottage on the property at a cost of over $1000 a day. Because of construction at the resort, power was knocked out on our unit the very first day that we were there. We had no lights, heat or hot water For several hours and had to leave the cottage for most of the day to allow for repairs. We were assured by security that we would be taken care of for our inconvenience. We were never contacted by management, and upon check out the manager on duty refused to make any concession on our bill due to the fact that we could not use the cottage for several hours, but said our incidental charges would not be billed to my credit card until a higher manager contacted me to make the situation right. I waited for two days, but the manager never contacted me. I then checked my credit card statement and the hotel charged me for the incidentals anyway. There were also major problems with the cottage. We were forced to take cold showers and could not adjust the level of heat making it cold in some areas of the cottage and hot in others. I have stayed at this property many times with my family, but will never return again because of the poor utility service, and the lack of respect and attention by management.…
We came for the Holiday afternoon tea to celebrate my sister's birthday. We were disappointed in the quality of the food, and mostly the service. We had to flag down our server to request missing food items and cream for the tea. She was inattentive at best. When we asked about the different teas, she told us she didn't drink tea so she didn't know. Not the kind of service we expected at such a high end establishment. Although the tea included sparkling wine, no one in our party wanted it and when I asked if anything could be done regarding price or substitution, we were just told no. When making the reservation I also informed them it was for a special birthday. Nothing was ever mentioned about the birthday. When the check came we were shocked to see a 24% added gratuity, especially since we were just a party of 4 and the service was not good. Overall a very disappointing experience, considering the $70 price per person!…
This property is always a great place to stay while in Charlotte. The rooms are clean, quiet and roomy. The concierge, Brittnee J, consistently makes sure dinner reservations are taken care of at the restaurant inside the property, as well as adding personal touches to make sure I feel like more than a room number. The entire staff is top notch, but Brittnee provides information and service that will make you feel taken care of.
This is our first time staying here. The property looks beautiful! However; I was so impressed by the check in process - Lanice and Alisa are wonderful!! They upgraded us to an amazing suite! Can’t thank them enough for their kindness and making us feel welcome. Jeffery the bellman is terrific as well - very friendly, helpful and professional. The room is gorgeous and clean - we can’t wait to enjoy our stay here!
I visited the hotel with a friend and felt welcomed from the moment I entered the hotel. I was greeted by Brittnee and her energy was sweet & welcoming. She was very accommodating — gave me a list of things to do in the surrounding area and definitely made my stay pleasant. The hotel itself is beautiful and classic with a lot of great offerings. I will definitely stay the next time in Charlotte.