The Ballantyne, a Luxury Collection Hotel, Charlotte
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US$233
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US$195
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#17 of 212 hotels in Charlotte
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Explore luxurious guest rooms, event venues, and luxurious resort amenities. Escape to the pools or spa. Savor artfully presented, regionally inspired new American cuisine, and sample one of the Carolinas’ largest whiskey collections. Guests enjoy curated experiences like afternoon tea and experiential group dining. The Ballantyne features a collection of elegant ballrooms, professional meeting rooms, and outdoor venues. A complimentary Ballantyne-area shuttle is available for nearby dining and conveniences. Explore this dynamic city and exceptional outdoor recreation, or wander idyllic country roads.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Valet parking
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Patio
Tennis court offsite
Water park offsite
Board games / puzzles
Highchairs available
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Concierge
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
26Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Getting there
Rental CarsSee all Charlotte car hire
1065Reviews15Q+A100Room tips
Reviews
Traveller rating
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- 70
- 32
- 18
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Popular mentions
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Most Recent
Everyone at the Ballantyne was so delightful and made our stay an absolute joy in every way! A very special shout out to Nakia, Jeffrey, and Britney for their kindness and hospitality all weekend!!!!!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear 615ericaq, We want to thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte. Your perfect rating brought a smile to all of our faces. We take great pride in offering thoughtful, genuine service. We are grateful for mentioning Nakia, Jeffrey, and Britney by name and how they made your stay even more memorable. We will be pleased to pass along your kind compliments to the entire team. It was a pleasure hosting your visit, and we look forward to many more. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I had a fantastic experience here during a recent business trip. Beautiful hotel, rooms and service. Special thanks to Kevin( in room dining) who went above and beyond to make my stay a special one. As a manager, I truly value employees like Kevin. He is one of a kind!!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Aug. 31, 2022
Dear jessicazolomij, Thank you for sharing that your stay at The Ballantyne, A Luxury Collection Hotel Charlotte was perfect for your business trip. We strive to ensure every guest has a comfortable and relaxing visit, and we will enjoy sharing your compliments with Kevin. We are delighted to know you loved our courteous service, spacious accommodations, and beautiful property. We look forward to welcoming you back on your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facilities are lovely and the staff were standouts! Brittany, Nakia, and Jeffrey chatted with us daily for dinner and shopping recommendations, and the restaurant staff at Gallery (Gina and Olivia, hi!) were so helpful and kind. Spa treatments were lovely too.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 6 days ago
Dear nicoleq234, Thank you for your wonderful review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte, and for highlighting our team members who truly love what they do. We are delighted to read that their hospitality made your time with us even more enriched and will share your praises with them. We are also glad you enjoyed The Spa at Ballantyne and was able to soothe the senses and enhance wellness. We appreciate you being our guest and look forward to your next visit to Charlotte. Have a great day and travel safely! George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed here at least a dozen times and the rooms and resort never disappoint. But what amazed me with this trip was the influx of amazing people. Gotta’ give a shout out to Jeffrey Barbour the night bellman and Lee at the bar. Love that you can stay at an amazing spot and meet amazing, kind people that are genuinely interested in creating a place that feels comfortable after a long day of travel.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded 1 week ago
Dear Libby W, It is always a pleasure to read from our loyal guests. We are thrilled to know that our hospitality and comfortable accommodations are the reasons you continue to stay with us. We could not be more delighted to read about the special attention you received from Jeffrey and Lee. We are fortunate to have them as a member of our team, and it will be an honor to pass along your compliments. Thank you for making The Ballantyne, A Luxury Collection Hotel, Charlotte your preferred choice on every visit, and we look forward to seeing you soon. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Literally the only bad thing I can say about this hotel is that the pool was cold lol. It said it was supposed to be 80 degrees but it definitely wasn't. Other than that the room was great, I don't like soft pillows so that was a con for me but that's a personal preference not a hotel issue. Guest services was great, the pain killer drink at the bar was amazing. Breakfast room service especially the chorizo omelette and french toast were fantastic. Extremely Pleasant staff in every area of the hotel. Complimentary coffee and tea in the lobby every morning from 6-11am. Really nice gym including peletons, row machine, boxing bag, trx rope, dumbbells but not a ton of machines which was fine with me. Also they give you complimentary bottled waters and apples. We went just for a staycation and it was fantastic. If the pool was warmer this would have been a perfect trip…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 29, 2022
Dear schelenas2021, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed our hospitality. Our associates are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. Also, we are happy you enjoyed our outstanding amenities and complimentary breakfast. Thank you again, and we look forward to welcoming you back on your next visit to the Queen City. Seasons greetings! George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I reserved the cottage on the property at a cost of over $1000 a day. Because of construction at the resort, power was knocked out on our unit the very first day that we were there. We had no lights, heat or hot water For several hours and had to leave the cottage for most of the day to allow for repairs. We were assured by security that we would be taken care of for our inconvenience. We were never contacted by management, and upon check out the manager on duty refused to make any concession on our bill due to the fact that we could not use the cottage for several hours, but said our incidental charges would not be billed to my credit card until a higher manager contacted me to make the situation right. I waited for two days, but the manager never contacted me. I then checked my credit card statement and the hotel charged me for the incidentals anyway. There were also major problems with the cottage. We were forced to take cold showers and could not adjust the level of heat making it cold in some areas of the cottage and hot in others. I have stayed at this property many times with my family, but will never return again because of the poor utility service, and the lack of respect and attention by management.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Don’t reserve the cottage, you will be disappointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 28, 2022
Dear johncW5517XU, Thank you for the honest evaluation. We appreciate your loyalty to our hotel and apologize for the inconvenience caused to you and your family due to power outage during your recent stay. We also regret that we missed reaching out to you regarding your concerns and understand your frustration with regard to the incidental charges on your card. Your feedback is much appreciated. We will share your message appropriately, and one of our managers will reach out to you shortly to clear out these issues. Thank you for your patience in the meantime. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came for the Holiday afternoon tea to celebrate my sister's birthday. We were disappointed in the quality of the food, and mostly the service. We had to flag down our server to request missing food items and cream for the tea. She was inattentive at best. When we asked about the different teas, she told us she didn't drink tea so she didn't know. Not the kind of service we expected at such a high end establishment. Although the tea included sparkling wine, no one in our party wanted it and when I asked if anything could be done regarding price or substitution, we were just told no. When making the reservation I also informed them it was for a special birthday. Nothing was ever mentioned about the birthday. When the check came we were shocked to see a 24% added gratuity, especially since we were just a party of 4 and the service was not good. Overall a very disappointing experience, considering the $70 price per person!…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 18, 2022
Dear Valued Guest, Thank you for being our guest and for sharing your feedback. We truly regret your disappointing experience while you came here to enjoy afternoon tea. Your total satisfaction is our top priority, and we regret the inconvenience this has caused. Rest assured that this issue has been addressed with our staff and will not be repeated. We are also sorry for your disappointment with the additional fee. We understand your frustrations if these costs came as a surprise to you, and we are grateful for your patience. Thank you again, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is always a great place to stay while in Charlotte. The rooms are clean, quiet and roomy. The concierge, Brittnee J, consistently makes sure dinner reservations are taken care of at the restaurant inside the property, as well as adding personal touches to make sure I feel like more than a room number. The entire staff is top notch, but Brittnee provides information and service that will make you feel taken care of.
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Date of stay: November 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 15, 2022
Dear rosemarywR5977HN, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we were able to exceed your expectations by refreshing accommodations and friendly staff. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with Brittnee J. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our first time staying here. The property looks beautiful! However; I was so impressed by the check in process - Lanice and Alisa are wonderful!! They upgraded us to an amazing suite! Can’t thank them enough for their kindness and making us feel welcome. Jeffery the bellman is terrific as well - very friendly, helpful and professional. The room is gorgeous and clean - we can’t wait to enjoy our stay here!
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 14, 2022
Dear DozelB, Thank you for taking the time to review your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to know you enjoyed our well-maintained property and appreciate you mentioning Lanice, Alisa, and Jeffery for their job well done. We will surely share your compliments with them to keep them motivated. We appreciate your feedback and look forward to hosting you again. Happy Holidays! George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the hotel with a friend and felt welcomed from the moment I entered the hotel. I was greeted by Brittnee and her energy was sweet & welcoming. She was very accommodating — gave me a list of things to do in the surrounding area and definitely made my stay pleasant. The hotel itself is beautiful and classic with a lot of great offerings. I will definitely stay the next time in Charlotte.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Ballantyne, a Luxury Collection Hotel, Charlotte
Responded Dec. 14, 2022
Dear magnoliap08, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed our hospitality. Our associates, especially Brittnee, are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. It is always a joy to see our guests are excited about returning; we are looking forward to welcoming you back on your next visit to Queen City. George Beattie Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$268 - US$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ballantyne hotel charlotte, ballantyne hotel charlotte, ballantine resort charlotte
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
244
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Frequently Asked Questions about The Ballantyne, a Luxury Collection Hotel, Charlotte
Which popular attractions are close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Nearby attractions include Fox and Hound Ballantyne (0.4 km), Ballantyne Village (0.5 km), and Regal Ballantyne Village Stadium 5 (0.5 km).
What are some of the property amenities at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Ballantyne, a Luxury Collection Hotel, Charlotte?
Conveniently located restaurants include Bad Daddy's Burger Bar, Gallery Restaurant, and Stone Mountain Grill.
Are there opportunities to exercise at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte have an airport shuttle?
Yes, The Ballantyne, a Luxury Collection Hotel, Charlotte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ballantyne, a Luxury Collection Hotel, Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ballantyne, a Luxury Collection Hotel, Charlotte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Ballantyne, a Luxury Collection Hotel, Charlotte?
The staff speaks multiple languages, including English and Spanish.