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The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
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768 Reviews from our TripAdvisor Community

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Showing 755: English reviews
Rotterdam, The Netherlands
Reviewed 22 March 2015

Just an excellent hotel! Rooms are great with a nice balcony, very clean, very well maintained, beds are very comfy, bathroom is super, great service by friendly staff and very good conference facilities. The only 'negative' is that the place is huge and all corridors look the same... I almost needed my phone GPS :-)

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Helpful?
Thank lotsoftravel2014
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear lotsoftravel2014, Thank you very much for your kind words. It is wonderful to know that our accommodations were to your liking and the service of our associates was appreciated. As a guest staying with us on business, we are pleased you were able to rest well. The Ballantyne is a spacious hotel, but perhaps we can do a better...

Macungie, Pennsylvania, United States
Reviewed 20 March 2015

My stay was everything you expect it to be. The Ballantyne in Charlotte NC has exceptional service and elegance rolled up with top flight Golf and Spa on site. We stayed at the Hotel, there are also lodge and cottage accommodations. The hotel has a fantastic restaurant and bar, Concierge that cant do enough for you, complimentary valet parking, fitness...

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Helpful?
Thank Roger J
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Roger J, We appreciate the opportunity to receive your positive feedback on The Ballantyne. Our team strives to offer uncompromised service, exceptional facilities, and, as you say, high value. We were delighted to read that our efforts were apparent during your stay, and we truly hope your vacation was enjoyable, through and through. If you are looking for another...

UK
Reviewed 19 March 2015

stayed here for 3 nights on business trip. Staff were very friendly & helpful. Hotel is very clean & rooms are spacious at least by European standard. Only had breakfast in the restaurant but it was very nice indeed. Although the hotel is really in a business district the golf course gave a country park air & was lovely for...

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Thank Colin S
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Colin S, We appreciate learning more about your stay for business at The Ballantyne. We are delighted you found our grounds to offer beautiful scenery while convenient to area businesses. We hope that our setting, along with our spacious rooms and breakfast service, contributed to a successful business trip. If your work, or perhaps the need for a getaway,...

Dallas, Texas
Reviewed 15 March 2015

Our suite was grand and comfortable. Also liked the golf course facing view. Overall great property. On bad side we had to wait 3 hours for room to be ready even though we requested early checkout earlier.

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1Thank Abhinavaa
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Abhinavaa, Thank you for your review. We are pleased you enjoyed your room overlooking the golf course and your overall stay. We are disappointed your early check-in could not be accommodated. Unfortunately, this is one type of request that we cannot guarantee with certainty. Hopefully, you were able to relax in the lobby or perhaps at Gallery Bar in...

Bradford, Pennsylvania
Reviewed 14 March 2015

Typically we stay at Hilton's or Marriott. My DH and I stayed here for one night. I read the reviews of this location and some of the constructive comments and have to say that the comments about outdated seemed "charming" to us. I found the location, decor, staff, and overall experience to be exemplary. Rooms were a nice size and...

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Helpful?
Thank Magabi
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Magabi, Thank you for taking the time to review your stay. It is wonderful to know you enjoyed not only your room, but also several treatments at The Spa at Ballantyne. We will pass your compliments along to the ladies you mentioned. The goal is to leave our guests relaxed and refreshed, and it sounds as though they succeeded!...

Toronto, Canada
Reviewed 12 March 2015

One of my pet peeves about travelling in the US is that very few people make eye contact - maybe it's just a Canadian thing - we just expect it. Anyways, the staff at the Ballantyne ALL make eye contact and make you feel VERY welcome - even when you are just walking down the hall. I was there for...

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Helpful?
Thank sjmToronto_12
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear sjmToronto_12, Thank for joining us at The Ballantyne for the conference and for taking the time to review your stay. We are so pleased to hear our staff was welcoming at all times. Even more so, we are glad you enjoyed your room with a view and had the chance to try your hand on the golf course. We...

North Carolina
Reviewed 9 March 2015

I wanted to plan a romantic date night for my husband and selected this hotel for an overnight stay. Reservation: Reserving the room of my choice was very easy to do from the hotel's website. Check-in Process: The check-in process went very smoothly. The wait was minimal; the guest services representative was very informative and made me feel important. Room:...

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Thank NCTravelAgent
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear NCTravelAgent, Thank you for choosing The Ballantyne for your romantic escape. We hope you and your husband found it to be the perfect accommodation for your date night. The romantic turndown service is a wonderful way to establish the atmosphere. We do regret the delay in delivering your strawberries and truffles. Please know that we are reviewing why this...

Hurricane, West Virginia
Reviewed 7 March 2015

Over priced, long waits for shuttle to and from lodge. Service is average at best. Stayed for 3 days this week. Hotel has a very nice appearance. If they put you in the lodge make sure to challenge them because you will be at their mercy for a ride back and forth

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Thank reddogwv
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear reddogwv, Thank you for the chance to hear a bit more about your experience. To hear that you received anything less than exceptional service is concerning to us. Not only should it be quick and attentive, but so should our shuttle service. Your feedback has been noted, and we will review our timetables to ensure our transportation is reliable....

North potomac, MD
Reviewed 6 March 2015

As a frequent business traveler, one of the most important aspects of any hotel room is a comfortable, quality night sleep. The bed at the hotel was incredibly comfortable, as I fell asleep as soon as my head hit the pillow. It is so refreshing to wake up well rested. As for everything else, I was very happy with the...

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Thank Matt F
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Matt F, We are delighted to hear you had a pleasant stay on business at The Ballantyne. We understand the importance of being well-rested so you can have productive days, and it is wonderful to know that you enjoyed a good night’s sleep. Thank you for taking the time to review your stay. We, too, hope your travels bring...

work
Reviewed 5 March 2015 via mobile

For the price paid the rooms are in need of an update. This is designated as a luxury hotel but room did not meet that expectation Dinner was wonderful and also the lobby bar. We we're treated very well and didd complete a survey for hotel and they stated rooms were scheduled to be updated this yearr

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Thank mest
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear mest, Thank you for your review. We recently renovated our executive suites and are planning future room enhancements to provide a fresh approach to luxury. Should you return to our hotel after our rooms are updated, we are completely confident that your room experience will match that of your time at Gallery Restaurant and when interacting with our staff....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: $275 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
7 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are good”
paulwiseman2016, 13 Feb 2017 | Read review
“Go for the breakfast package to save a few dollars.”
irbflyfish, 1 Feb 2017 | Read review
“Ask for a room overlooking the golf course”
ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
martin_mcdowell, 31 Oct 2016 | Read review
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