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Courtyard Charlotte City Center

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Courtyard Charlotte City Center
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351 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Brick, NJ
Reviewed 19 June 2015

I honestly wouldnt reads into bad reviews. The hotel was VERY nice and modern and the rooms were VERY clean. The hotel had a nice lobby area where you can sit an work or you can grab a bite to eat. The staff was very nice and I would definitely stay here again.

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Helpful?
Thank spbennet
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Spbennet, we are always delighted to hear that our guest felt comfortable and genuinely enjoyed their stay with us. Thank you for your kind compliments in staff and service received. We look forward to having you with us in the future!

Charleston, South Carolina
Reviewed 17 June 2015

Spent a night at the Courtyard by Marriott when we came in town for the Taylor Swift concert. The hotel is perfect for what it is. Clean, friendly and great location in downtown Charleston. I gave it three stars because it just smelled funky throughout the hotel and in the room.

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Helpful?
Thank HippieChickee
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear HippieChickee, thank you for taking the time to review our property. We appreciate your positive feedback and are pleased to hear that you had a great stay experience based on location and friendly service received! We hope to see you again soon!

Minneapolis, Minnesota
Reviewed 15 June 2015

With a full-service Marriott down the street this Courtyard isn't going to be your first choice, but it's a pretty solid backup plan. The location is hard to beat....all three downtown stadiums are walkable, the EpiCentre is very close and all of the business district is accessible. Restaurants are abundant in the neighborhood. The hotel itself is slightly outdated and...

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Helpful?
Thank bretts11
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Bretts11, thank you for taking a moment to share your views about our property, location and service received. We are always pleased to hear that our team is delivering our service values and will share your kind compliments with our staff. It would be a pleasure to have you with us again in the future!

Statesboro, Georgia
Reviewed 14 June 2015

From the pictures and the other reviews I thought this hotel would be perfect. The room smelled like mold and some of the furniture needs to be updated. We were placed on the top floor and they were doing construction on the roof so that was very unpleasant. Therefore I had to move to the first floor. Also the guest...

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Helpful?
Thank Malcolm F
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Malcolm F, We are happy to hear from you and value your review. Your comments, which highlight some of our areas for improvement, are welcomed and valued as they foster change for the better. We are excited to share that we have room renovations coming up the end of this year and will be able to address all of...

Elizabeth, New Jersey
Reviewed 14 June 2015

This was just a one night business trip on a Monday night so I wasn't expecting or needing much from the stay. Hotel is in a great center city location in walking distance to many eateries. I had requested a King room and was expecting one but was assigned a different room with two beds but was never told my...

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Helpful?
Thank Kevin M
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Kevin M, Thank you for your feedback regarding your recent stay with us at Courtyard. We are glad you chose to stay with us. I apologize for your disappointment in our guest services. We expect our guest to be met with friendly and helpful staff that put guest comfort first. You can be confident that I will share your...

arizona
Reviewed 8 June 2015

Although they informed incoming guests of the construction in progress I didn't think that meant that the doors didn't open for breakfast until after 7AM although all the employees were in the room. One was actually annoyed that we opened the door! Great location. Definitely don't get treated a well as we do at the Hilton properties as a Marriott...

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Helpful?
Thank jokenoken
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear jokenoken, please accept my sincere apology for your negative staff encounter during your stay with us. We expect our guest to be met with friendly and helpful staff that put guest satisfaction before everything else. I'm sorry this was not your experience at breakfast. I have shared your concerns with our service team to ensure that others aren't disappointed...

Lake Forest, Illinois, United States
Reviewed 7 June 2015

This place is miserable. It's old and in desperate need of complete refurbishment. It smells like mold. The scent they spray on the hallway carpets as thye vacuum is disgusting. We have a courtyard room and there is constant noise of young children playing in the pool outside until 11pm or later. AVOID. AVOID. AVOID.

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Helpful?
Thank Michael B
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Michael B, Thank your for taking the time to review our property and share you experience with us. Please accept my apology for that we have fallen short of our goal to provide you with an enjoyable stay during your recent visit. We are proud to announce that we are heading into room renovations and will be addressing your...

Raleigh, North Carolina
Reviewed 19 May 2015 via mobile

I was disappointed with this hotel not because anything was bad but because nothing was great. The room was fine though it's nearly time for an update. I had a bad experience at check in as I was told no Kings were available, yet my coworker who booked the wrong Marriott was able to get one. I would not stay...

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Helpful?
Thank modernlizbennet
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Modernlizbennett, Thank you for taking the time to review our property. We appreciate your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your overall disappointment in our property. We have shared your review with our...

Reviewed 19 May 2015 via mobile

Clean tidy and we'll presented a joy to stay. Very close to lots of restaurants and bars and a very friendly city. No noise from outside roads and great on site parking. Staff very polite and attentive with great food service.

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Helpful?
Thank Magic-Mills
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Magic-Mills, thank you for choosing Courtyard by Marriott as your home away from home while in Charlotte! We are pleased to hear that you enjoyed our city, the property and our team. Thank you for the great review! We look forward to having you with us in the future!

pittsburgh
Reviewed 18 May 2015 via mobile

We stayed at this hotel for 4 days. The location is perfect! You can walk everywhere to so many restaurants, bars, shopping, and many other interesting places. The hotel is very clean and comfortable and safe. We had a courtyard/pool side room, which was very quiet. Unfortunately, the pool was closed for maintenace, they are refinishing the concrete so we...

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Helpful?
Thank pittsburghharley
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Pittsburgharley, thank you for staying with us while in Charlotte. we are pleased to hear that you had a wonderful staff service experience and took advantage of our great location! Thank you for taking the time to review our property and sharing your experience. We look forward to having you with us in the future!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Charlotte City Center

Address: 237 S Tryon St, Charlotte, NC 28202-3248
Region: United States > North Carolina > Charlotte > Third Ward
Price Range: $170 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte City Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Charlotte Courtyard
Charlotte Marriott
Hotel Style:
#55 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte City Center staff and other travellers.
4 questions
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La Jolla, California
1 month ago
Charlotte, North Carolina
Charlotte, North Carolina
over a year ago

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Questions? Get answers from Courtyard Charlotte City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors seem to be quieter.”
 of 5 bubbles washashorecapecodma, 20 Oct 2016 | Read review
“There are rooms that face the pool so there is not any privacy if you are on the first or second floor and want to open your window.”
 of 5 bubbles michellerZ5327RQ, 29 Aug 2016 | Read review
“Request a room with a view, NOT one facing other rooms.”
 of 5 bubbles topfan, 31 Jul 2016 | Read review
“i always choose away from the elevator”
 of 5 bubbles danas804, 20 Jul 2016 | Read review
“There are only 4 floors to the hotel but they sit on top of a 15 story office building. Every room is a "high floor" room.”
 of 5 bubbles W568HBjohnw, 7 Mar 2016 | Read review
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