The hotel itself was clean, staff was pleasant and accommodations late at night for guests for snacks and medicine was very nice. We loved that the hotel is in a great location for restaurants and night life at the epicenter!
This was a nice downtown hotel. The staff were friendly. The lobby was clean. A wonderful hot made to order breakfast was worth the $16. The bar tender was fast during the evening reception. Our rooms had a few imperfections but not bad enough to report. Over all would definitely stay again.
I was here for a business trip and it was by far one of the worst experiences at a hotel I have had. Room was definitely not up to my standards considering I was paying almost $200 a night; huge holes in the carpet, restroom had left over pee on the bottom of the toilet, and not even a suitcase holder. The beds were fine, the view was wonderful and the hotel being connected to the parking deck was nice but beginning at 8am there’s was a banging on and off that could not be ignored, sleeping in was impossible. I am extremely disappointed and will not be back.
The breakfast manager was rude as hell never had a bad morning when I travel but for him to be rude to a guest like that is horrible. He needs to watch his tone when swearing to a guest. Or just sent home there was no reason he should of said what he did
We have stayed at this property for years. They have most of the same staff they have had for the last 10 years. They are seasoned, kind, thoughtful and determined to make your stay memorable each and every time. Thank you
Everything was great. Nice comfortable room. friendly and helpful staff. very clean and nice hotel. very comfortable bed and pillow. Good buffet style breakfast. good location in uptown Charolette. I would stay here again.
There were so many things wrong with this hotel, but the worst would have to be the customer service. Just about every employee working at this place was rude, uninformed, and dismissive to any concerns we brought up. We were told our breakfast would be included in our room cost but then during breakfast it changed to only having $20 credit which was never applied, and we ended up paying for the full overpriced breakfast. Then when we accidentally left something in our room and called to get it back, we were treated horribly by customer service who refused to help us look for it and hung up. Their hot tub isn’t in commission so you don’t even get one of the amenities listed on the website. Don’t make the mistake of coming to his hotel the ones right next to it are likely much better options.…
Stayed here 4 nights as part of a larger group. The hotel offered a slight discount for a block of rooms and parking. Still that was $20/ night. Didn’t see any security in garage. The hotel breakfast (14.95) was very good and the attendant was very nice and on top of things. Coffee bar in lobby was appreciated. The pool was small, cold and dingy. Hot tub not working. The room itself was just ok. Only a cabinet with shelf to put clothes. Had to live mostly out of suitcase. Decor needed updating. There was a small fridge and microwave. Bathroom was adequate, but water pressure was poor and not very hot. As I have found before Hilton king beds aren’t true king size, however it was comfortable. It would be a real positive if they offered an airport shuttle. I would imagine this is a better fit for business travelers.…
Stayed here on business. The rooms were spacious and very clean. The bed was comfortable and the room had all the standard amenities. The staff was friendly and helpful. It is a 5 minute walk to a CVS, a Buffalo Wild Wings, and the NASCAR Museum. But the location was a little away from the main strip (most of the restaurants and shops).
Mike the bartender was fantastic and friendly. Front desk staff was super sweet and accommodating. Rooms are very clean and comfortable. We have a nice view of uptown from our room. Air conditioning works like a charm which I appreciate. 10/10 would recommend.
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