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Stayed all week while visiting a nearby business. Double room had a small sitting area w couch, desk, frig, microwave. Plenty clean. Couch very uncomfortable but the bed was OK. breakfast OK. Small pool and fitness room that I didn’t use. Wifi worked fine.
The staff here is nothing short of amazing! they go out of their way to make sure your stay here is absolutely wonderful. Location is really good and just a very short drive to Ikea, Concord Mills, Speedway and much more - love this place...More
Room was about 40% smaller than I am used to at a SpringHill Suites. This property was obviously something else and has simply been re-branded as a SpringHill. I was quite disappointed that it didn't live up to the SpringHill standards.
Response from Jamie T, General Manager at SpringHill Suites by Marriott Charlotte University Research ParkResponded 5 days ago
Calpolite, thank you for your feedback from your recent stay with us. We are disappointed to hear that our hotel did not meet your expectations. Hopefully we get the chance to host your next visit to Charlotte!
The old adage do not judge a book by its cover applies here. The outside is well kept and the employees at the front desk are courteous upon your arrival. Thats where it ends. The Hotel room is nothing like what is described on the...More
Response from Jamie T, General Manager at SpringHill Suites by Marriott Charlotte University Research ParkResponded 5 weeks ago
Thank you for your feedback regarding your recent stay with us and I am so sorry we did not meet your expectations. We have shared your observations with the appropriate hotel teams and I assure you that the issues you mentioned have been addressed. Thank...More
As noted by other reviewers, this hotel is clean and the staff were extremely friendly and very helpful. My room was good - staying here again, I would ask for a room on the car park/front side rather than at the back. There is a...More