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All reviewsbedroom suiteyogurttypical continental breakfast fareturkey baconroom was cleana small kitchen areatv receptionmarriott goldfull kitchenusing pointshard boiled eggsjack in the boxliving spacethe sofa bedquiet locationdesk staffbreakfast bar
I stayed at this property for 4 nights on a recent business trip. I found this property to be very clean, and very quiet. The property can use a bit of updating but it was nice to have a room that was big enough to...More
Thank Diana P
Response from JCoxGM, Manager at TownePlace Suites Charlotte ArrowoodResponded 20 November 2017
I am so pleased to hear you enjoyed your stay and our accomodations met your needs. I am also happy to let you know that in the coming months we will be undergoing a renovation for some muich needed updates. Hope to see...More
Stayed 11/6-10/17, for a business trip arranged by a colleague. I was surprised this was a Marriott property! It's a 3-star dated apartment styled rooms with full kitchens. The office area was small with an area setup for the business center and an island for...More
Response from JCoxGM, Manager at TownePlace Suites Charlotte ArrowoodResponded 13 November 2017
Thank you for taking the time to share your recent experience at the TownePlace Suites Charlotte Arrowood with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. We strive...More
Marriott properties are usually my first choice for lodging. I was a little disappointment with this hotel. You could tell it is an older property and in need of a renovation. The rooms, business center and breakfast area are all small. I probably will not...More
Thank Donna S
Response from Lesa A, Manager at TownePlace Suites Charlotte ArrowoodResponded 31 October 2017
Thank you for sharing your experience at the TownePlace Suites Charlotte Arrowood through TripAdvisor.
With a mission to provide superior customer service, we take great pride in serving your needs and are saddened to hear that we have not met your expectations. As...More
The room was nice enough, definitely spacious. I used the app to check in but still had to go through the whole process when I arrived which defeats the purpose of doing so. The breakfast was not on par with most Marriott locations, mostly cold...More
Thank Sherrylynn W
Response from Lesa A, Manager at TownePlace Suites Charlotte ArrowoodResponded 29 October 2017
Dear Sherrylynn W
Thank you for taking the time to review our property and your stay. We appreciate your feedback as it lets us know what we do well and also gives us areas for improvement. In the very near future we will be undergoing...More
I have found that hotel properties run by franchisees are not as good as those owned by the large hotel companies. I thought the reason this one was cheaper than other residential style Charlotte hotels was its location several miles from the city center. That...More
Response from Lesa A, Manager at TownePlace Suites Charlotte ArrowoodResponded 26 October 2017
I would like to thank you for taking the time to share your experience with us. We take great pride in delivering exceptional guest service and are very disheartened to hear that your stay with us did not meet your expectations. Although we...More
Response from Meaghan D | Property representative |
Hello Barbara I! Thank you for considering our hotel for your travel needs. We do offer discounts for our military guests. Please search our website and click the Government/Military option under Special Rates & Discounts... More
Hello Barbara I! Thank you for considering our hotel for your travel needs. We do offer discounts for our military guests. Please search our website and click the Government/Military option under Special Rates & Discounts. Or please call the hotel directly and ask for the government discount. You will just need to present a military ID at check in. Our reviews on TripAdvisor are up to date and we have a 4 out of 5 rating on our Marriott website. We hope to have the opportunity to serve you soon!