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About
#3 of 212 hotels in Charlotte
Location
Cleanliness
Service
Value
At JW Marriott Charlotte, we create elegantly curated experiences, stripping away the unnecessary to reveal the exceptional.Experience our passion for personal service, along with 3 onsite restaurants, rooftop bar, pool and spa.
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Property amenities
Electric vehicle charging station
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Car hire
Conference facilities
Banquet room
Valet parking
Paid public parking nearby
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Taxi service
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Sun deck
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
City view
Pool view
Non-smoking rooms
Good to know
HOTEL STYLE
Business
City View
Languages Spoken
English
Location
95Great for walkers
Grade: 95 out of 100
70Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
600 S College St, Charlotte, NC 28202-1830
Getting there
Rental CarsSee all Charlotte car hire
Nearby restaurants
Midnight Diner
514 reviews7 minAmerican
Mimosa Grill
558 reviews5 minAmerican
Bernardin's
186 reviews4 minAmerican
Ruth's Chris Steak House
318 reviews7 minAmerican
See all nearby restaurantsNearby attractions
NASCAR Hall of Fame
2,451 reviews6 minSpeciality Museums
Mint Museum Uptown
484 reviews3 minSpeciality Museums
The Bank of America Stadium
1,037 reviews6 minArenas & Stadiums
The Harvey B. Gantt Center for African-American Arts + Culture
114 reviews2 minArt Museums
See all nearby attractions442Reviews3Q+A15Room tips
Reviews
Traveller rating
- 410
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- 7
- 7
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Time of year
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Popular mentions
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Most Recent
Jaden was super helpful in helping us to load up from Our room And took all our luggage to our car from us. He was very helpful and very friendly. Great time at the JW Marriott All Of the staff were helpful and friendly.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 2 days ago
LBmarks05, thank you for joining us for your volleyball weekend! We hope the event was a success and everyone enjoyed their time in the Queen City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Stayed here for their opening weekend and it was a great experience. We walked to the panthers game as it is literally 2 blocks away. Valet was great, shout out to Mauricio, who happened to be from Greenville, SC. Roof top bar is very fancy and sophisticated. We definitely loved our stay and we look forward to a future visit. Thanks and good luck!
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded Aug. 27, 2021
Staycations4us We are looking forward for a great Panthers season and with the hotel just a couple of blocks away we are certainly excited to offer luxury accommodations and great tailgates in Caroline's Oyster Bar, Dean's Italian Steakhouse, and Aura rooftop. Thank you for recognizing Mauricio and we all look forward to hosting for future Panthers games.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got checked in, they took my car and had us checked in and to our room with luggage in under 10 minutes! Jaden was quick, efficient and courteous. Well done, can’t wait to stay here again! Thank you
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 2 days ago
Courtney, thank you for sharing your review and kind words celebrating Jaden for his hospitality. I hope you had an opportunity to enjoy both Dean's Italian Steakhouse and Caroline's Oyster Bar while you were in town. Thank you again and travel well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle and the rest of the valet and costumer service team provided amazing service for our entire trip. They were running to take care of our bags and would have our rental car waiting for us everyday.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 5 days ago
Jordan, thank you for sharing your kind words and for joining us at the JW Marriott Charlotte. We are thrilled you enjoyed the teams hospiatlity and we look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jekayla C wrote a review Feb. 2
Great location to everything in Uptown. Great restaurants in the hotel! (Deans & Carolines). The hotel staff was friendly. The only critique I have are that the bed sheets need to be checked. My coworker found hair in her sheets and I had a stain. The hotel staff quickly changed the sheets and accommodated me for the inconvenience.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 5 days ago
Jekalyac, thank you for staying with us while you were in the Queen City. We appreciate you taking time to leave your review and are glad you were able to have a memorable visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice property and helpful staff. Bell men & valet timely. First time visiting this JW Marriott. Also appreciate the Executive lounge. Fitness is new and clean with a variety of equipment. Nice on site restaurants.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 5 days ago
Mzumbro, thank you for taking time to share your review and for choosing to stay with us while in Charlotte. It sounds like you made the most of your short visit and we hope you get some more time with us on your next trip to enjoy Caroline's Oyster Bar.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just stayed for 7 days, so was able to experience the property well. Pro's- -New property. -The executive lounge is a great place to hang out with associates or get work done. Usually, empty all day and not too bad at night. -Located across the street from the convention center. Con's and review. I received a welcome email a few days prior, asking for my arrival information and requests. Never did get a response. The valet was nice, but the doors were too small to use luggage carts easily. Felt like an idiot. Check-in was uneventful. I had a second room arriving midweek, and I found out that not only with that one but other colleagues, they walked everyone to the elevators and explained the property. Never did this with me. Oh well. The room was new, nice, and clean, Room 1606. You can hear street noise, so be cognizant of that. Turned on the TV, and it had another guest's name on the welcome screen, and also I could not utilize the streaming QR code. I first called down to ask, and the lady who then had a chuckle when I explained the issue...really??, I wasn't so much concerned about the previous guest's name but I wanted to make sure all was okay with the account tied to the room, and also to get the QR fixed so we could stream. No response that night. Over the next few days, I visited the desk several times and did the chat feature to inquire about the problem. Each time was told a different thing, with a promise that if it couldn't be fixed, they would move rooms. After a few days, moving rooms wasn't an option for us at that point. Overall I had made contact with employees seven times over the stay and was promised different things each time or told of different issues causing it. Never fixed the problem, followed up, or offered to make things right. That is not what I expect from a JW Marriott. This is a management and training issue. Watch; they will respond to this with all sorts of apologies, and next time will be better. The next issue, daily housekeeping, was anything but. We had room service on night one; well, they couldn't even wipe off the table with some pizza crumbs. The toilet was dirty for the next three days. The shower never was wiped down. I could only see a quick restock of towels and making the bed with existing sheets. Again, I would expect true 5-star JW Marriott service here. This daily housekeeping was worse than a Low-end property. One night, the phones were down, so, so way to order room service. Dean's is an onsite restaurant but is booked every night. No biggie, but what got me, I inquired about reversing a table for a larger party of 12. I was told it was $9,500. Give me a break; just say you can't accommodate me, don't insult me with that number. Oh well, we didn't get to try Deans. The fitness center is amazing and has top-notch Life Fitness equipment. As previously mentioned, the Executive Lounge is great, but breakfast, although good, was smaller, less than a Fairfield. Nightly snacks were not much, and only offered MON-Thurs. Why would you do this? Make it worth the cost/loyalty for those that access the room. The elevators were fast and efficient. The public restrooms were not as clean as I expected. Checkout was fine, except I noticed a billing issue with adding a Valet charge to the additional room. I did a chat, and they got it refunded later in the day. All in all, this is not what I expect at a JW Marriott or for the price. JW Marriott's usually go out of their way to care for the guests, and I didn't feel that here. Service was lacking. I figure its a management and training issue. I am not a picky person, I just want a clean property and to be treated well. When you stay at a higher-end property, you expect that level of service, but not here, though. …
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 1 week ago
Asphaltman, thank you for sharing your feedback with us. I am sorry that you had a few service issues during your stay. We work hard to provide a memorable experience and we missed during your visit. We appreciate your comments so we can work with our teams to identify opportunities. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melena R wrote a review Jan. 2023
Trevione was absolutely amazing at assisting us. Trevione was absolutely the best Valet I have ever experienced when traveling! If traveling here be sure to get Trevione you will not be disappointed!
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 1 week ago
Melenar, thank you for sharing your review and for recognizing Trevione for his service. We all appreciate your business and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NCOE M wrote a review Jan. 2023
Trey was extremely professional and diligent. He communicated well and we has awesome conversation skills. Trey was helpful with giving me directions to different places. I told him his nickname must be “Siri” because he’s so knowledgeable of everything! Give this man a raise. Perfect guy for the job.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 1 week ago
ncoem, thank you for taking time to share your review and for joining us at the JW Marriott Charlotte. Trey is always ready to assist our guests in making the most of their time in Charlotte and I am glad you were able to meet him and enjoy his hospitality. Thank you again and travel well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding service and professionalism, can’t say how blown away I was with the his character and how personable he was and made me really appreciate the experience 5/5. Would recommend every time!!!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at JW Marriott Charlotte
Responded 1 week ago
Justin, thank you for making the JW Marriott Charlotte your destination in the Queen City. I hope you had a chance to enjoy Dean's Italian Steakhouse for dinner and amazing cocktails.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$284 - US$398 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
381
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Frequently Asked Questions about JW Marriott Charlotte
Which popular attractions are close to JW Marriott Charlotte?
Nearby attractions include NASCAR Hall of Fame (0.4 km), Mint Museum Uptown (0.2 km), and The Bank of America Stadium (0.4 km).
What are some of the property amenities at JW Marriott Charlotte?
Some of the more popular amenities offered include a pool, a fitness centre, and a spa.
Which room amenities are available at JW Marriott Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Charlotte?
Guests can enjoy breakfast, free instant coffee, and an outdoor dining area during their stay.
Is parking available at JW Marriott Charlotte?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Charlotte?
Conveniently located restaurants include Mimosa Grill, Bernardin's, and JP Charlotte.
Are there opportunities to exercise at JW Marriott Charlotte?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is JW Marriott Charlotte located near the city centre?
Yes, it is 0.8 km away from the centre of Charlotte.
Does JW Marriott Charlotte offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott Charlotte?
Many travellers enjoy visiting Historic Rosedale (5.3 km), St Peter's Episcopal Church (1.1 km), and Mecklenburg County Vietnam Veterans Memorial (1.5 km).
Does JW Marriott Charlotte have any great views?
Yes, guests often enjoy the city view available here.