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SpringHill Suites Charlotte Airport

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SpringHill Suites Charlotte Airport
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235 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Charlotte Airport
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Showing 234: English reviews
Nashville, Tennessee
Reviewed 3 December 2014

We were coming to town to catch a minor league hockey game before heading on to Raleigh to catch an NHL game and found a great rate on this hotel. It exceeded our expectations. It was clean and the people at the front desk were very helpful. We asked for a dinner recommendation and it was amazing!

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Helpful?
Thank mcstaci
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you mcstaci for your recent review of the SpringHill Suites Charlotte Airport! We are glad that we were able to provide exceptional service during your stay. You mentioned you were in town to catch a minor league hockey game. We are just 5 miles from the Time Warner arena where the Charlotte Checkers play so we hope you enjoyed...

kentucky
Reviewed 25 November 2014

First time staying here I picked it because of price and proximity to the airport. I will say the property is clean but it is dated and worn. My room was a typical Springhill Suites room which is fine but the carpet was stained and the furnishings worn. The staff of this hotel go above and beyond when it came...

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Helpful?
Thank mwayc
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing your feedback from your stay and mentioning our staff and the service they provided. I always say that our team provides exception customer service and are the reason that guests keep coming back to stay with us! Again, thank you for your feedback and we look forward to serving you again in the future!

Atlanta, Georgia
Reviewed 23 November 2014

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at...

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Thank Ed K
Ellenwood, Georgia
Reviewed 19 November 2014

This is my second stay at this hotel. I stayed at the hotel last year for the Falcons vs. Carolina game and the stay pleasant. I was there again on Nov. 15, 2014 for one night stay for the game on the next day. I wasn't feeling my best so when my husband and I got to our room I...

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Helpful?
1Thank ShiningStar1012
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

We take our guest safety very seriously. Please be assured that this information was passed onto the appropriate managers and they have been researching your claim. I'm sorry that you were not contacted earlier. You should have been contacted last week by one of our managers. I will be confirming this tomorrow with them.

yorkshire
Reviewed 31 October 2014

only stayed here for one night whilst en route to South Carolina. The welcome was great and the room very comfortable. Dined elsewhere but had breakfast which was absolutely fine. All the staff I came into contact with were very friendly and helpful. Pickup from the airport was a welcome site. WiFi was fine. Will definitely use next trip!

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Thank shambolic65
Raleigh, North Carolina
Reviewed 19 October 2014 via mobile

I have to preface this with admitting that I'm a very light sleeper and I wasn't diligent enough at check-in. There was a sign stating something to the effect of "if you are a light sleeper, please ask for ear plugs." Since the hotel is right off I-85, I assumed that was the noise issue. I asked for a room...

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1Thank NCSU99
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear NCSU99, Thank you for providing feedback from your stay. I apologize for the noise issues that you experienced in your room. Thank you for bringing the noise issues to our attention from your stay. We have worked hard to minimize any outside noise and will continue to do this for our future guests. We hope to see you again...

Reviewed 12 October 2014

I really have nothing great to say. Booked a rewards night, decided to check in one night earlier. Walked in, was told they had no vacancy. Left the lobby, and then was able to book a room on marriot website from the parking lot. Checked in, same girl that turned us away was all smiles and welcoming. Room was average,...

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1Thank TraveledwellGG
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear TraveledwellGG, Thank you for providing your feedback from your stay. I apologize for the issues that you experienced. I'm sorry that the hot tub was down for repairs during your stay. We have corrected this issue and it is back up and running for our guests along with the indoor heated pool. During our busy times at breakfast, we...

Orlando, Florida
Reviewed 9 October 2014

This is the 2nd Spring Hll Suites I have stayed in near an airport. Both were clean and convenient for a layover while waiting to take a flight. The free shuttle was great. The polite driver even took us to a restaurant and picked us up when we were ready. I would choose this Mariott brand again.

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Thank Catherine B
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Catherine B, Thank you for sharing your experience with us at the SpringHill Suites Charlotte Airport. We are glad that you enjoyed your stay and got to use our complimentary airport shuttle. It runs 24 hours a day for convenience to and from the Charlotte Douglass Airport. We hope to see you again on your next visit to Charlotte!

Tampa, Florida
Reviewed 2 October 2014

A bit disappointed in this Marriott. The location was great, just off I-85 and close to the airport, but the location also made for a lot of noise. The room was comfortable, as usual for a Springhill, but the breakfast area was small and cramped.

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1Thank titiger
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We...

Milwaukee, WI
Reviewed 29 September 2014

1st room - smelled like smoke 2nd room - smelled like urine and mattress pad had a large yellow stain on it Room was dirty (carpet stained - tiles/grout filthy - no grout around tub (it looked like it would fall thru to the floor below) - the toilet wiggled like it would fall over - the air conditioning was...

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Helpful?
Thank zanmeister
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I'm sorry that we did not meet your, or our own expectations. I was actually working during your stay and addressed these issues with our Housekeeping Supervisor at that time. Please be assured that we are taking every step to correct these issues for our future guests. Since we do not have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Dr, Charlotte, NC 28208-2726
Region: United States > North Carolina > Charlotte
Price Range: $122 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Charlotte Airport 2.5*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Charlotte Airport staff and other travellers.
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Timbuktu, Mali
2 months ago

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Questions? Get answers from SpringHill Suites Charlotte Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“was on the 3rd floor”
 of 5 bubbles janetw42, 31 Oct 2016 | Read review
“Ask to be put in a room away from the strip club.”
 of 5 bubbles juliemW8334NF, 8 Jul 2016 | Read review
“Choose a room away from the back side. Those rooms end in 01,02,03, and 04”
 of 5 bubbles 275joej, 15 Jun 2016 | Read review
“If you're interested in the airplanes flying by your window...5th floor is awesome. We were in 502.”
 of 5 bubbles iam9114u, 7 Jun 2016 | Read review
“Ask for the newly renovated floor. Not sure what the older rooms look like.”
 of 5 bubbles TonyD_80202, 27 Nov 2015 | Read review
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