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About
#44 of 212 hotels in Charlotte
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment in Charlotte. Our stylish Charlotte hotel is the perfect setting near downtown's top destinations and close to popular attractions like Bank of America Stadium, the Spectrum Center and the Charlotte Convention Center.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English
Location
96Great for walkers
Grade: 96 out of 100
75Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
601 S College St, Charlotte, NC 28202
Getting there
Rental CarsSee all Charlotte car hire
1946Reviews26Q+A100Room tips
Reviews
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Stayed for three nights last week, room was cleaned every day which was nice. I ordered breakfast twice for room delivery between 9- 9:30 AM, food never came either day. Being on a schedule, this was very inconvenient. The sink barely drained, took a couple of minutes each time I used it. The chain on the toilet broke off, so I had to fix that on my second day there. Bed was ok, pillows were not, and one smelled pretty horrible.
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Date of stay: January 2023Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 6 days ago
Hello StAuggieMom, Thank you for taking the time to tell us about your visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you to the enriching stay you deserve. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
While at this hotel recently , severe muscle spasm came on me. (I have had them before). Thanks to the young lady at the front desk, and even security, who made sure I had a pleasant stay. When you travel as I and my wife do it is easy to feel like you are just a number. Not at all here at the Westin. My wife attended her conference knowing I was safe and secure. Excellent!!!
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Date of stay: March 2021Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Duncan F wrote a review Jan. 2023
Great hotel and wonderful service. My first visit to Charlotte and indeed my first visit to the USA. Lovely staff throughout the hotel and Dra in particular was exemplary. Exquisitely polite and could never do enough to help. Many thanks to one and all
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 1 week ago
Dear 214lvdlf, Thank you for your recent stay at The Westin Charlotte and are pleased to know we made a good first impression. We seek to provide authentic, thoughtful service, and it is always great to hear from our guests. We will share your generous comments with Dra and thank her personally for her daily work. We will certainly share your compliments with her. Thank you again, and we look forward to welcoming you back very soon. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Travel Agent I do not recommend Westin Charlotte. During my recent stay with them on business without my authorization they debited my credit card for charges other then incidentals. When the Front Desk Associate asked me to swipe my card I was advised that they were for incidentals only and then today I receive a charge for $206.93. Now to correct their wrong I have to jump through hoops just to fix their error. This is unacceptable! Also be advised that they charge you $25 per day for parking so if you check in @ 6pm and then check out at 9am that constitutes 2 days of travel therefore you will pay $50 for parking for your one night stay.
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Date of stay: January 2023Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded 4 weeks ago
Hello Joshua, Thank you for being our guest and for reaching out to us through your review. We sincerely apologize for the billing concern you are having and for the inconvenience and frustration this has caused you. We appreciate you bringing this to our attention. In order for us to look into this properly, we ask that you please contact us directly at the hotel. Thank you again and we hope we can rectify your concern and hopefully leave you with a much better impression of our hotel and the service we provide. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is fine (could be better for that price), but front desk is super unhelpful... We are supposed to stay here for a week, and specifically booked the high floor with nice view... They said nothing good is available, like really... I got freeway view instead of city, and very low floor... Will never stay in Westin again, I don't like horrible attitude for my money...
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Dec. 8, 2022
Hello Vacation191624, Thank you for being our guest and sharing your experience. Receiving warm and friendly service from our associates sets the tone for a great stay. This was not your experience and we sincerely apologize for failing to meet your expectations. Your feedback is important to us, as it shows us where improvements need to be made in order to enhance our guest experience, so thank you for your comments. We want to extend our apologies again, and we hope to have another opportunity to show you our commitment to providing seamless, elevated experiences. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel for my first experience at at Westin!!! I will be back, the staff from the beginning to the end was great!!! That’s all I can say. I’m very pleased. When checking in, it smelled and looked clean and when I called before arriving the rep on the phone did everything I asked for
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The valet was amazing ayden was very respectful and professional he is exactly what you need doing this position. When you come to any establishment a smile is what lightens your heart and allows you to know there is joy in the environment!!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Nov. 27, 2022
Dear 506laceyr, Thank you for your feedback regarding your visit to The Westin Charlotte. We are glad you were able to take advantage of our friendly valet service and are happy our associate Ayden helped elevate your time with us. We will be sure to let him know our guests think he is doing a great job. It was a pleasure having you here, and we look forward to seeing you again soon. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know when MC Escher started designing parking garages, but this hotel’s garage is evidence that he did. I had the worst time both finding my way out of the garage (had to basically walk out the way i drove in) and navigating back in via parking elevator and stairwell with an unreachable door). Dra at valet helped me both locate my car and relocate it to a safer more easily findable spot. Nice hotel, but if you come, skip self park and go valet. Thank me later.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’m staying at the Westin with my company, this is my 3rd trip this month. Every time I check in, Ranaia & Kiki are incredibly friendly, hospitable and welcoming. They make staying away from home very comfortable & easy. These two employees are excellent ambassadors for Westin & I look forward to my visits because of these two amazing ladies. The hotel is spacious, beautiful and has a ton of amenities ie, restaurants, coffee shop. The rooms are big, updated & gorgeous.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Ask for a king bed & a shower/ no tub
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Charlotte
Responded Nov. 16, 2022
Dear chiartzflyer, Thank you for being our guest at The Westin Charlotte, and we appreciate your loyalty to our hotel. It is lovely to know you had an enriching stay and that our intuitive associates, especially Ranaia & Kiki, helped enhance your visit. We will certainly share your praises with them. We are also glad to know you liked our accommodations as well as our on-site restaurant and that our amenities were up to your satisfaction. We appreciate the review and look forward to having you as our guest again. Be Well, Katie Colligan Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bay W wrote a review Nov. 2022
Dra helped me out. He was awesome! His partner Jacob did a great job also! Thanks Jacob and Dre! These two guys are valet attendants and they always opened every door for me and helped me out when I needed it. Thanks fellas!
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$194 - US$399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin charlotte hotel charlotte, charlotte westin
LOCATION
United StatesNorth CarolinaCharlotteSecond Ward
NUMBER OF ROOMS
700
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Frequently Asked Questions about The Westin Charlotte
Which popular attractions are close to The Westin Charlotte?
Nearby attractions include NASCAR Hall of Fame (0.3 km), Mint Museum Uptown (0.3 km), and The Harvey B. Gantt Center for African-American Arts + Culture (0.2 km).
What are some of the property amenities at The Westin Charlotte?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Charlotte?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Charlotte?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Charlotte?
Conveniently located restaurants include Mimosa Grill, Bernardin's, and JP Charlotte.
Are there opportunities to exercise at The Westin Charlotte?
Yes, guests have access to a fitness centre during their stay.
Is The Westin Charlotte located near the city centre?
Yes, it is 0.8 km away from the centre of Charlotte.
Are any cleaning services offered at The Westin Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Charlotte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Charlotte offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.