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Westin Charlotte

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#31 of 175 Hotels in Charlotte
Certificate of Excellence
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1 room 2 adults 0 children
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Westin Charlotte
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1,454 Reviews from our TripAdvisor Community

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Showing 1,433: English reviews
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Alberta, Canada
Reviewed 1 week ago

We were here for 4 nights with a large group for a work function. Our room was clean & everyone was friendly. Loved the location as were able to walk everywhere. Downtown is really nice and we went on a carriage ride.

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Helpful?
Thank P M
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for taking the time to review The Westin Charlotte. I am delighted that you enjoyed your stay here and were able to take advantage of our location in the heart of uptown. Our location allows access to many great attractions and restaurants in just a few steps or a short ride via the light rail. We...

Chicago, Illinois
Reviewed 1 week ago via mobile

If you are travelling for business, agnostic to service and need a room close work - then this hotel works. If you want service and quality - avoid Maybe it is #spg or maybe it is just #WestinCharlotte - knows how to provide bad service and ruin special days 1. Repeated calls to room service and things not delivered 2....

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Helpful?
Thank Deepak G
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Dear Valued Guest, I sincerely apologize for your recent experience at The Westin Charlotte. I would love the opportunity to speak with you concerning your recent stay with us. Please contact the hotel and ask for myself directly. Thank you for taking time to review our hotel on TripAdvisor. I realize this was a very special and personal stay, which...

Dothan, Alabama
Reviewed 2 weeks ago

I travel to Charlotte frequently for work and always enjoy staying at the Westin. The location is very convenient to work as well as other attractions in Uptown Charlotte. The staff are very friendly and helpful, especially Hak and Gabriel. They are so personable and they always take the time to make sure that you have everything you need. I...

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Helpful?
Thank wxvictoria
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you very much for taking the time to review our vibrant hotel. I am thrilled that we are you choice hotel in Charlotte and that you are able to take advantage and enjoy our vibrant hotel and its prime location. Hak and Gabriel are both great assets to our team and we are very lucky to have them as...

Concord, North Carolina
Reviewed 2 weeks ago

I reserved 2 weekend nighhts, and requested a Suite Upgrade ( the Starwood award). It was confirmed. Several days before my stay I received an email from the "Westin Experience Specialist", asking if there was anything they could do in advance to make my stay special. I wrote back immediately, and mentioned that it was a stay to celebrate a...

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Helpful?
Thank James M
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you James for taking time to submit your review of your most recent stay with us. I would like to offer my sincerest apologies about your experience with check in. I can understand you frustration and please know that we are sorry. I am thrilled you were able to enjoy the rest of your stay and your suite. All...

New York City, New York
Reviewed 3 weeks ago

Just stayed there for a conference. It is very conveniently located: quick ride from the airport, short walk to downtown entertainment and BoA stadium. The room was clean and spacious, the restaurant had a very decent menu and buffet breakfast, and the gym was well-equipped. Lastly, the staff was very courteous. Overall, while it is as "cookie-cutter" as you would...

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Helpful?
Thank Kassoulet
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Kassoulet for taking the time to submit your feedback on your most recent stay with us. I am delighted you had the opportunity to take advantage of some of our great features to the hotel. Did you happen to notice our Bee Hives outside of our WestinWORKOUT? As well as the gym having great equipment, we also placed...

High Point, North Carolina
Reviewed 3 weeks ago via mobile

This is a reliably comfortable hotel. Enormous lobby with great bar for drink before dinner. Great comfortable beds and large baths. I like the corner rooms best! I also like that they have feather pillows. Knowledgeable, friendly staff.

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Thank foodiewinee
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking time to review our vibrant hotel. I am delighted that you had such an enjoyable stay and enjoyed SoCo Bar. Our Autumn Smash is one of my favorite signature cocktails there & it is made with our very own special blend of Woodford Reserve. If you didn't get a chance to try it I highly recommend...

Reviewed 4 weeks ago via mobile

The Westin is a wonderful place to stay for the weekend. Walking distance to lots of restaurants and entertainment. We particularly enjoyed breakfast in the hotel where Gabriel the manager was extremely courteous to us and took care of our every need.

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Thank GaGirl96
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you so much for taking the time to review and acknowledge our vibrant hotel. I am delighted to hear about your most recent experience here at the hotel and JP Charlotte restaurant. I hope you got to enjoy our huge array of foods on the breakfast buffet or our pancakes which are my personal favorite. Gabriel will be thrilled...

Cincinnati
Reviewed 4 weeks ago

The Westin Charlotte is now my favorite hotel in Charlotte. I had never stayed in a Westin as I am a loyal Marriott Rewards member. However, since the merger with Starwood, I thought I would try it. I enjoyed all aspect of my stay. The attention to detail is outstanding. A great bed and linens, thicker & fluffier towels and...

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Helpful?
Thank wsrobinson
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking time to review and acknowledge our vibrant hotel. I am thrilled that you decided to try out the Westin brand and I hope that you got to take advantage of our many great amenities such as the Heavenly Bed, Heavenly shower head and Sleep Well Lavender Oil. Our hotel is deigned to help you feel refreshed...

Reviewed 4 weeks ago via mobile

Very nice place to stay pricey but the Service is excellent very clean comfortable rooms my room had a really nice View only thing I could say negative was the air conditioner wish it was cooler but it was tolerable

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Thank jim6931771
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Jim, I am delighted that you chose to stay with us recently and that your service and experience was what you deserve. Our location provides beautiful views of the Queen City in all our rooms & allows for easy and convenient access to many great attractions and restaurants. I hope you got to go out and enjoy some of the...

Bluefield, West Virginia
Reviewed 18 January 2017

We visited the Westin for the Belk Bowl in 2016. This was the team hotel. The actual rooms were very well-appointed. The porters were extremely helpful and pleasant! However, the hotel had overbooked their double rooms and we had to add a roll away in our king room. The bar was not prepared for the number of guests before and...

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Helpful?
Thank lisa c
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Lisa for choosing to stay with us and sharing your most recent experience with us. I am delighted you enjoyed your stay and our vibrant hotel. I will take your feedback on the rooms and bar and pass it along to my team so that we may address these concerns. We appreciate all feedback as it helps us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: $204 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
9 questions
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6 months ago
8 months ago
Franklin, New Jersey
21 days ago
Scottsdale, Arizona
6 months ago

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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
“I prefer upper floor, quiet.”
 of 5 bubbles FastGirl39, 7 Nov 2016 | Read review
“24th floor had great city view and quiet”
 of 5 bubbles mwc104, 6 Nov 2016 | Read review
“Become a Starwoods member. Their member floors were higher up in the building.”
 of 5 bubbles O6138EFdeniseg, 4 Nov 2016 | Read review
5 of 5