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The Westin Charlotte

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Traveller (310)
Room & Suite (231)
Dining (39)
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Overview
  • Excellent42%
  • Very good31%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“convention center”(191 reviews)
“heavenly bed”(53 reviews)
“spg member”(20 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Additional information
Offers from The Westin Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from The Westin Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,628)
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All reviewsconvention centerheavenly bedspg membernascar hall of famestarbucks coffeelobby barcorner roombank of america stadiumattending a conferenceself parkingper dayfront desk staffparking decklight railvery nice hotelbusiness triphak
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11 - 15 of 1,602 reviews
Reviewed March 30, 2018

The hotel was good enough for business and seemed what it catered to, as no families were to be seen. The pool was not operational when we were there which was disappointing. The gym was ok, but busy being one of the few things that...More

Thank oterwill
Response from WestinCharlotte, Hotel Manager at The Westin CharlotteResponded April 10, 2018

Thank you kindly for submitting your review of our beautiful hotel. I would like to offer my sincere apologies that our property fell below your expectations. We strive to provide one of a kind experience for each and every guest. I have passed your feedback...More

Reviewed March 30, 2018 via mobile

My husband and I were so disappointed in this Westin, during our three night stay there this week. We have stayed at the Westin Forrestal Village Princeton, NJ several times over the years and loved it. This one was certainly not up to their standards,...More

Thank EdGe29575
Response from TeamMarriott, General Manager at The Westin CharlotteResponded March 31, 2018

Thanks for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities and we are very disappointed, as you rightly were. You deserved a comfortable and stress-free visit, and we are sorry for the noisy room...More

Reviewed March 26, 2018 via mobile

This Westin property is showing its age and is not a good value even at the business rate. Several treadmills in gym were not operating properly. More importantly, the customer service does not make up for the less than stellar furnishings. The front desk offered...More

Thank KACCT_11
Response from TeamMarriott, General Manager at The Westin CharlotteResponded March 28, 2018

Dear KACCT_11, We appreciate the detailed feedback about your stay with us. We are always looking for ways to improve and your comments have been noted for our future plans in developing the property. We apologize for not meeting your expectations and for the service...More

Reviewed March 23, 2018

A very poor experience. It started at check-in. I had booked a King sized bed, on checking in was told I had been allocated an accessible room with twin beds. I queried this and was told “you’re on a negotiated rate which means you get...More

Thank QJK
Response from TeamMarriott, General Manager at The Westin CharlotteResponded March 24, 2018

Hello QJK, We appreciate your loyalty to our hotels, and apologize for not meeting your expectations. Our hotels are known for their attention to detail and great service, and we are sorry we let you down. You deserve uninterrupted sleep in a room that meets...More

Reviewed March 22, 2018

The staff took great care of my team and our attendees for the summit. We enjoyed the efficiency and layout of the hotel and its staff. The food was good quality and the rooms are incredible. The only issue with the hotel was that the...More

Thank alexandreaJG
Response from WestinCharlotte, Hotel Manager at The Westin CharlotteResponded March 26, 2018

Thank you Alexandrea for sharing your review of your most recent stay while in the Queen City. I am glad to hear you enjoyed our meeting space during your summit. We provide clutter free space for optimal learning and our banquets team strives to provide...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$182 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#46 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$182 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#46 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (310)
Room & Suite (231)
Dining (39)
Pool & Beach (31)
Business Centre & Event Rooms (13)
Amenities (12)
Family and Play Areas (3)
Questions & Answers
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emilyd172
May 14, 2018|
AnswerShow all 6 answers
Response from stems22 | Reviewed this property |
I agree Uber
0
Votes
cbo133
November 18, 2017|
AnswerShow all 8 answers
Response from JimChee | Reviewed this property |
Yes, ride sharing services like Uber or Lyft are usually cheaper.
1
Vote
cbo133
October 27, 2017|
AnswerShow all 6 answers
Response from MattAtl12 | Reviewed this property |
Amelie’s is awesome for breakfast:lunch, Fahrenheit (sp?) is really cool rooftop bar... the hotel is so close to everything, lots of good choices and area feels really safe to walk places!
1
Vote
Room Tips
"I was on the 16th floor and the view was nice."
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"Choose a room in a different hotel"
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"pick high floors away from elevators"
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"City view all the way! The city lights are one of many reasons why I love the queen city!"
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