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Westin Charlotte

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#29 of 176 Hotels in Charlotte
Certificate of Excellence
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Westin Charlotte
Westin Charlotte
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1,466 Reviews from our TripAdvisor Community

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Showing 1,444: English reviews
Holts Summit, Missouri
Reviewed 27 July 2015

I stayed at the hotel for a conference and was there for eight days. The staff, room and service was very good. The television was absolutely horrible. After looong days working at the conference I was attending, all I wanted to do was relax, watch some TV and go to bed. Relax, check, comfortable rooms. Sleep, check, very good mattress...

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Helpful?
Thank Dave M
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We appreciate feedback in all forms and we use it to improve. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin experience. Be well, Guntram Merl Hotel Manager

Fort Lauderdale, Florida
Reviewed 27 July 2015

This hotel was very accommodating. Kyra checked me in and was very nice. Service Express Guess Service was fast and responsive. Jose the bell man was very nice and was all smiles check-in to check-out. Thanks for the hospitality you provided.

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Thank TheAcchaConnoisseur6
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm glad Kyra's customer service was to your liking. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

New York City, New York
Reviewed 25 July 2015

I stayed her for HeroesCon in June 2015 and really enjoyed my stay. The accommodations are gorgeous, if a little expensive. I want to give a special shout out to our Front Desk Agent, Adrienne Eberhardt, who spent a long time with my boyfriend and I to help us make our complicated, multi-part reservation as smooth as possible.

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Thank Hannah B
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Columbia, South Carolina
Reviewed 23 July 2015

Was in Charlotte for Gold Cup match- loved the location. easy walking distance to the stadium. The parking was excellent-nice guarded underground parking. the place was clean. Very close to other places in the city center. Very pleased!

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Thank jlantern3
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Ithaca, New York
Reviewed 20 July 2015 via mobile

We loved our stay at the Westin. The room was huge and very clean. The bed was comfortable and nice shower. The gym was very well equipped with plenty of room for a bunch of people. The hotel is also within walking distance to a bunch of attractions and restaurants downtown.

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Thank foodiesrcool
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Hilton Head, South Carolina
Reviewed 18 July 2015

Not up to typical Westin standards. Staff was slightly impersonal, but kind. Good for a quick stay. Room was clean for the most part, very cold decor. However, the bed was comfortable and provided a good night's sleep. City view may include entire rooftop of convention center which is unsightly. Overpriced for what it is. Be prepared to walk 4...

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1Thank Joanna P
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Reviewed 16 July 2015

Your Hotel was very convenient to everything and the staff was extremely nice. A special thanks to Gloria who was extremely helpful. She supplied whatever was needed and then followed up. Outstanding service.

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Helpful?
Thank Tracey J
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm happy to hear Gloria took good care of you!We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Durham, North Carolina
Reviewed 15 July 2015

The good was that the restaurant food was tasty. One waitress in particular was excellent. Her name is Tysha Williams. The rest of the stay was not up to par at all. The room was not cleaned daily and we often had to ask for it to be cleaned. The floors were not vacuumed during our 7 day stay. I...

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1Thank Kathy C
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. As we strive for the highest levels of customer service, I apologize that we fell short during your stay. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager

Farnborough, United Kingdom
Reviewed 15 July 2015

Travelling for work and in record temperatures having the hotel five minutes walk from our local office is ideal location. The hotel is big, rooms too - well appointed and maintained. Even with the crazy heat outside the room kept a steady, comfortable temperature and was a pleasent enough place to stay. Everything worked, a good sized safe in the...

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1Thank Alan G
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Reviewed 14 July 2015 via mobile

The food is amazing! I had the sautéed spinach and the salmon with the sweet soy glaze. It was so delicious! And the staff was very helpful. The hostess, Anthlean, was very knowledgable of the menu and helped me with menu options. You also must try the Apple Gallet; yummy!

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Thank Tawana T
WestinCharlotte, Director of Food & Beverage at Westin Charlotte, responded to this review

Thank you for taking the time to review our restaurant! We are delighted to hear you enjoyed your meal and Anthlean's stellar service. We look forward to welcoming you back for another Apple Galette on your next visit! Be well, Sinaca Lingard Director of Food and Beverage

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: $235 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
9 questions
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7 months ago
9 months ago
Franklin, New Jersey
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Scottsdale, Arizona
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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor, city view, corner king!”
 of 5 bubbles luv2travelfam, 18 Mar 2017 | Read review
“Room 611 was not far from elevator but still quiet. Views in this neighborhood aren't much to write home about.”
 of 5 bubbles VeronicaS713, 4 Mar 2017 | Read review
“Ask for a corner room.”
 of 5 bubbles steffiestaffie, 1 Mar 2017 | Read review
“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
5 of 5