Mimi was incredible and very helpful! Love her positivity! Best service I’ve had in a very very long time! Thank you Mimi. Her smile is contagious and has really made it a time to remember. I can’t wait to come back!
Everything was clean, safe, good parking in the parking deck, $25 parking fee, nice size rooms, our room was a king suite with a City View !! They had a great lounge, free internet and plenty of free popcorn, and drinks at the front lobby area - great for traveling with kids !!! The area around the hotel was clean and safe environment, with access to Charlotte electric scooters for easy exploration of the downtown area, food, sports events, and this location is walking distance of the Charlotte Panthers Stadium.
Our stay was exceptional, especially in our dealings with Jandel!!! She was a light when we asked if there was a “relatively quiet” place to handle and to take care of business!!!! Not many hotels appear to do this anymore, but because of Jandel, we will absolutely be coming back. PLEASE do not let this employee off of your staff as she is an absolute Asset!!!
We had an incredible stay. The hotel is very clean, beds are very soft, and the hotel had a lot of niche amenities. Their gym is well equipped and is next to an indoor heated pool. They also had a game room with foosball, ping-pong, and pool. Joseph got us checked in and made sure we had everything we needed to make our stay amazing!
Jandel is the greatest guest services professional that I have ever had the pleasure of meeting. She made my experience and stay amazing! She should be promoted!!!!! I look forward to coming back soon.
At the front desk Taylor and Vanessa were exceptional, we came early and they accommodated us and went above and beyond. I left my iPhone charger in the airport and Vanessa was nice enough to lend me one for my stay. You simply do not find people like this anymore. I travel all the time and rarely find staff this amazing. The hotel is really nice also, but most are, this takes it over the top.
Had an amazing dinner last night at the steak house! Food ans drinks were delicious! Amazing service by our waitress… Had a late night cap at the rooftop bar bartenders were outstanding! But when at time of checkout got the best service from Joseph from the front desk he was very friendly and fast with the process! Always love visiting this property when traveling god work!
I went to the front desk to ask a quick question, and was greeted by Joseph. He was super nice and took care of my concern very fast. Also asked me if I wanted a couple waters and I gladly accepted. I’ll definitely be back to stay again. love this hotel.
Joseph at the reception was very friendly, helpful AND fashionable. Room was clean and lots of space for the kids to play/run or jump in the pool. Hotel is centrally located with a nice city view. Great stay overall!
Fantastic people and a wonderful spot- Dixie, Alberto and Mary Beth were so nice and friendly at check in. Room is very nice!!! Would recommend this very much!! Hotel decor is modern and looks really clean and nice.
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