Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Just five minutes by complimentary shuttle from Charlotte Douglas International Airport, the Hilton Garden Inn Charlotte Airport hotel occupies a tranquil location, surrounded by the gardens, lakes and walking trails of the Lakepointe Center office park. Uptown Charlotte and numerous office parks, shopping options, entertainment venues and major highways are all easily reached from our welcoming Charlotte airport hotel. Feel at home in an inviting guest room, all of which feature a comfortable bed, a 42-inch HDTV, a spacious desk with ergonomic chair and complimentary WiFi. Upgrade to a large suite to enjoy a separate living area and sofa bed. Work out with the latest equipment in the complimentary fitness center, swim in the outdoor pool, as you take in restful lake and garden views or relax by the fire pit on the outdoor patio. Each morning, enjoy a cooked-to-order breakfast and buy snacks and last minute essentials in the 24-hour Pavilion Pantry.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Hilton Garden Inn Charlotte Airport generally garners praise for its spotless, modern ambiance and well-equipped rooms, which guests find to be spacious and clean, though some have encountered maintenance issues and room assignment errors. While the hotel's cleanliness and amenities, including the convenient airport shuttle, receive accolades from visitors, the parking fees are a point of contention, detracting from the overall value for some.
Service quality appears to fluctuate, with experiences of both commendable staff attentiveness and frustrating lapses in professionalism reported.
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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Our experience with this hotel was wonderful! Our room was so nice and the airport shuttle service is the best! It runs 24 hrs and the shuttle driver is absolutely wonderful! Our flight didn’t get in until almost 11pm and we had to be to airport by 6am the next morning. We had no problems getting the shuttle at these times and the driver was so friendly and helpful. If I had to stay near the Charlotte airport again, this is definitely the hotel I would choose.
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Hilton Garden Inn Charlotte Airport
Responded Jun 5, 2023
Dear 460traceeh, Thank you for staying with us and for your sharing your kind comments. We were glad to read that you loved our property and accommodations and could take advantage of our shuttle service to the airport. Thank you for acknowledging the service and promptness of our drivers. We are very proud of our fantastic team, so we will enjoy sharing your kind remarks with them. It was a pleasure accommodating you, and we can't wait to welcome you back soon. Sincerely, Hilton Garden Inn Charlotte Airport Management
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We came in around 9 PM, and were given a spotless, modern and very typical room, comfortable bed, etc. Front desk was attentive and pleasant. Because of it's corporate park location, there's absolutely no food nearby, so ate at the bar. Two bartenders, 4 other patrons. But the service was distracted, half of the (Simple) menu was unavailable, and they still managed to lose our order. 45 minutes for a flatbread pizza? It would have been better to have eaten at the airport.
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dani-K-Travel, Guest Relations Manager at Hilton Garden Inn Charlotte Airport
Responded Jan 11, 2020
Thank you for your review. Our goal is to provide a five star experience for each of our guests, so we are disappointed to learn about the inconveniences that you encountered at our onsite restaurant during this most recent visit. We appreciate you bringing these concerns to our attention as it gives us an opportunity to improve. We will discuss your feedback with our team and we hope you will choose to visit again so that we can provide the excellent experience that you and all of our guests deserve. Sincerely, Hilton Garden Inn Charlotte Airport Management Team
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My sons and I had to stay near the Charlotte Airport for an early flight. I was very impressed with the staff and our accommodations. The door had a sticker indicating that no one had entered the room after it was cleaned which was great. Our room was quiet, very clean, and oh-so comfortable. A week later, we were returning to Charlotte after a long flight. I wanted to stay there again but the price Hilton Reservations quoted me was higher, so I asked for something less expensive. I was offered a booking at Home2 Suites I-77. This hotel was disgusting and we left after I called the Hilton Garden Inn and got a room. I spoke to Linda, who was at the front desk. She was amazing! She apologized for our experience at Home2 Suites and "comped" us free breakfasts in the morning. My sons were happy and I was grateful to stay in an immaculate room! I will stay here again the next time I am in Charlotte. P.S. I called Hilton Customer Care about the Home2 Suites I-77 and was assured that my complaint would be investigated. I anticipate a refund soon.
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Date of stay: June 2021
Value
Location
Service
Room Tip:Very quiet, especially for being near an airport! Room thermostat is easy to use and the room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at Hilton Garden Inn Charlotte Airport
Responded Jun 20, 2021
Thank you for being our guest at Hilton Garden Inn Charlotte Airport. We are glad you and your sons had an amazing stay and that you loved our well-kept hotel. We are also happy to know you loved our courteous associates, and your compliments will surely be shared with Linda. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hilton Garden Inn Charlotte Airport Management
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We called ahead to see if we could leave one of our vehicles in the parking lot prior to our check in and were told we couldn’t. When we checked in they still had banquet buffet tables with the serving warmers on the table and left over tea bags. They did not clean this up for the entirety of our 3 day stay. We specifically picked this hotel because they were still offering a hot breakfast. We arrived in the lobby at 7:00am for breakfast to find a line about 7 people deep and no one ready to prepare breakfast. Staff finally arrived to start getting the kitchen area ready, we had to leave because of a tight schedule, there were no to go breakfast bags ready. Unfortunately the new normal is if you need it, you must go to the front desk and get it. How hard would it be to leave extra soap, shampoo or towels? Or have the guest complete a survey of when they would like fresh towels and have them delivered to the room. This was a very disappointing experience, not worth the extras we thought we were getting. The shuttle driver was awesome, he was extremely courteous, professional and personable, he greeted everyone who walked in!
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Room Tip:Stay somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dexter Turner, General Manager at Hilton Garden Inn Charlotte Airport
Responded Aug 5, 2020
Thank you for your review. During COVID-19 housekeeping stay over service is by request only for your protection. Our goal is to provide clean, comfortable guest rooms for each and every hotel guest. We are extremely disappointed to learn that we did not live up to our high standards during your stay. Thank you for bringing these concerns to our attention so that necessary action can be taken immediately. We are grateful for your business and wish you luck during future travels.
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We booked some rooms and a meeting space for an event we were having in Charlotte and Jon was just an absolute charm to work with. He was extremely professional and easy going and helped make our very stressful business launch as easy as possible. The rooms were clean and sanitized and everyone we encountered at the front desk were very courteous and helpful throughout our stay. All our of event attendees raved about how beautiful the hotel was and how much of a great time they had. The staff was very attentive as they came in throughout our event and emptied the trash for us without being asked and made sure that we were okay. I would definitely recommend this hotel for anyone with business needs.
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Date of stay: March 2021
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dexter Turner, General Manager at Hilton Garden Inn Charlotte Airport
Responded Mar 11, 2021
Thank you for your 5 star review. Your feedback was shared with Jon and he was thrilled. We are delighted that our team helped your team have a great time at our facility. Thanks again for recommending our hotel to fellow travelers and business associates. We look forward to your next visit.
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I chose this hotel to guarantee that my mom, who needed to catch a shuttle to the airport on Sunday morning at 5:30 a.m. wouldn’t have a problem. This Hilton offers 24-hour, 7 days/week, shuttles. Peace of mind. We also got a much better rate than what’s listed only a few weeks after I made our reservations. I guess later in the season there are more travelers.
The reservation agent on the phone booked me a ‘snack room’, which I had never heard of nor requested, but that was okay. It costs extra for the first night and they select an assortment of snacks and drinks to put it n your room. I was able to exchange the ones I didn’t like.
The hotel and rooms are very quiet and being close to the airport it’s kind of a dead zone, meaning nothing happening outside but lots of park area to walk around. I would this hotel is focusing on the business or overnight traveler. It has an enormous lobby that’s broken into smaller zones. I did rely on their grill for dinner one night, and enjoyed hanging out by the patio fire pit in he warm NC evening.
Bed was a little firm and hard on my hips, but otherwise fine. Room was spacious for the two of us and there is a fabulous hole in the wall seafood restaurant, low country style, nearby (“Krustaceans”) that the front desk lady recommended. There is also a beautiful garden and pond next to the hotel pool with fun things to see like a fountain, frogs and tadpoles and other life.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from G M, Guest Services / Front Office at Hilton Garden Inn Charlotte Airport
Responded May 26, 2021
Thank you for choosing Hilton Garden Inn Charlotte Airport. We are delighted to know our easily accessible shuttle service added to the convenience of your stay and were impressed with our in-house grill and bar as well as our lobby area. We value your feedback and look forward to welcoming you both back soon. Sincerely, Hilton Garden Inn Charlotte Airport Management
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We had an early flight so stayed near airport night before To our surprise the BLT FLATBREAD was Point on, crispy flavorful crust. Toppings fresh and savory This chef is to be commended Service quick and efficient and friendly. The restaurant is in main lobby and has see through fireplaceThe hotel will also keep your vehicle for a week for 25 dollars total and shuttle you to and from airport free Front desk staff very friendly and accommodating
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, Manager at Hilton Garden Inn Charlotte Airport
Responded Mar 4, 2020
Thank you for making Hilton Garden Inn Charlotte Airport a part of your travel plans. We are thrilled that you enjoyed your dining experience with us as well as our friendly service. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hilton Garden Inn Charlotte Airport Management Team
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I came to this hotel very stressed out and frazzled. I had booked a room at a Best Western about 15 minutes away and upon check in, realized I couldn't stay there due to how unsafe the location was. So, I ended up walking into this hotel at nearly 6 pm on a Friday night in June. They only had a few rooms left. The front staff was so gracious that they even found the cheapest option for me and honored my AAA discount. I was very impressed. We ended up on the first floor (which I normally avoid) but I was very happy that it was nearly silent all night long. I had issues with the AC unit at first and the front desk was super helpful. The next day, a delivery truck blocked me into my space and the hotel made sure to get them to move it right away. I was very impressed with the staff and cleanliness of the hotel. The only complaint I have is that there is no longer a continental breakfast. We ate breakfast the first morning and paid nearly $30 for something that would have been free a few years ago. Normally, I pack stuff for breakfast but because I had thought we were staying at a hotel with a breakfast, I wasn't prepared. The second morning we just had some snacks for breakfast. But, they are up front about breakfast costs, so I don't take issue with it. I just don't suggest purchasing breakfast from the hotel.
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Hilton Garden Inn Charlotte Airport
Responded Jun 14, 2022
We appreciate your loyalty to our brand, and we thank you for being a valued Hilton Honors member. Your comments are important to us as we continually strive to deliver an exceptional experience to our guests. Thank you for mentioning how much you liked our comfortable rooms and clean property! We are also glad our staff took good care of you and that they exceeded your expectations. We will surely share our kind comments with them. We value your feedback regarding the breakfast and have taken note of your comments to share them with our team. We hope you will stay with us again at Hilton Garden Inn Charlotte Airport. Sincerely, Hilton Garden Inn Charlotte Airport Management
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‘Ello chaps! Hilton Garden Inn is located a short drive from Charlotte Douglas International Airport, making it convenient to get to after or before a flight. The rooms are very clean, spacious, and comfortable. Staff was very friendly. Overall I give Hilton Garden Inn five stars out of five stars for it’s service, cleanliness, and quality value in pricing.
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Date of stay: November 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, Manager at Hilton Garden Inn Charlotte Airport
Responded Feb 23, 2020
Herbert, thank you for choosing the Hilton Garden Inn Charlotte Airport. We are delighted to know our proximity to the airport worked well for you and that you were impressed with our clean accommodations as well as our cordial associates. We appreciate you letting us know you found us to be a good value and look forward to your next visit. Sincerely, Hilton Garden Inn Charlotte Airport Management Team
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As soon as I walked in I was greeted by Lasandra she was very polite and helpful she made me feel welcome and like I made the right choice by choosing this hotel. I most definitely will be back. Thank you ms.Lasandra and Hilton garden inn.!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dexter Turner, General Manager at Hilton Garden Inn Charlotte Airport
Responded Oct 26, 2020
Thank you for your 5 star review. Your feedback was shared with Lasandra and she was thrilled. Thanks again for all of your time. It is feedback like yours that encourages our team to continue to go above and beyond for hotel guests. Please visit us again soon.
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There are more places to choose from in the Charlotte area.
PRICE RANGE
C$182 - C$274 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaCharlotteEagle Lake
NUMBER OF ROOMS
157
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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