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Four Points by Sheraton Charlotte

330 reviews
Traveller (79)
Room & Suite (47)
  • Excellent16%
  • Very good32%
  • Average21%
  • Poor20%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
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Feb. 26Feb. 27
1 room, 2 adults, 0 children
Standard Room
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Reviews (330)Write a Review
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All reviewsupgraded to a suitebreakfast was includedhotel shuttlebusiness centerthe shuttle driverclose to the airportdowntown charlotteenjoyed my staylynxcvsproximitycltcarowindsconcert
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11 - 15 of 323 reviews
Reviewed 13 September 2017

The hotel staff was super nice and accommodating. I was hot and sweaty when checking in and the front desk representative grabbed me a bottle of water right away. My room was nice and comfortable although the tub could have used a bit more of...More

Thank Tiffany W
Response from Chris W, Director of Sales at Four Points by Sheraton CharlotteResponded 15 September 2017

Thank you Tiffany for the response of your stay with us. This hotel is under new ownership and new management and the hotel is starting a complete renovation in a few months. Over a period of time and continuous use, furnishings and fixtures in all...More

Reviewed 1 September 2017

I was there for two days on business. One of the days I was given a complimentary breakfast, and there was a free shuttle from the airport. No complaints about the room, or anything else. The staff was very friendly, particularly Erica, and Jansen, working...More

Thank Peter A
Management response:Responded 6 September 2017

I am glad you enjoyed your stay with us. We strive daily to make each guest experience a memorable one. We hope to have you stay with us once again while in Charlotte.

Reviewed 4 August 2017 via mobile

Stayed only one night and was scheduled to stay 3 nights... no thx! The sink stayed clogged and the A/C didn't work properly ... very warm . The front desk didn't even apologize for the horrible experience .More

Thank caylor
Response from Blake P, Front Office Manager at Four Points by Sheraton CharlotteResponded 7 August 2017

Caylor, We are sorry to hear you had a poor experience here at our property. We hope you'll give us a second try the next time you're in town to win you over. We will use this review to ensure we work harder to provide...More

Reviewed 29 July 2017

We stayed at the Four Points by Sheraton Charlotte for one night on our way to Washington D.C. The hotel is ok and the location it good. The hotel staff was very nice and attentive. The woman who checked us in was very friendly and...More

1  Thank AtlHennessy
Management response:Responded 30 July 2017

Thank you so much for the positive feedback about our staff! The rumors of upgrades that you have heard are indeed facts! We shall be going through a hotel facelift including the pullout couches! We hope to see you again once all of the renovations...More

Reviewed 20 July 2017

The Sheraton Four Points is not a bad hotel, just in need of an update. The lobby was nice and the desk clerk very helpful. Airport shuttle service was easy to find and quick. This is not a bad stay if you need to be...More

Thank Mbhnm
Response from Derek S, Manager at Four Points by Sheraton CharlotteResponded 21 July 2017

Thanks for your feedback @Mbhnm! Our new owners are excited to share an upcoming refresh to the property. We hope to see you back over the next few months so that we can share the great changes with you!

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Awards & Recognition
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Conference Facilities
Room Service
Dry Cleaning
Banquet Room
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Price range
US$107 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$107 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (47)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
26 October 2016|
AnswerShow all 7 answers
Response from alexstar8a | Reviewed this property |
I didn't see one on my room, you might want to ask the hotel directly
Google Translation
9 November 2014|
Response from Megan L | Property representative |
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
Room Tips
"We had a corner suites which was quiet and roomy."
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"3rd floor is nice!"
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"there was no refrigerator in my room. If that's important ask for one."
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"Suites are large and comfy"
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