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Four Points by Sheraton Charlotte

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Traveller (79)
Room & Suite (47)
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Overview
  • Excellent17%
  • Very good33%
  • Average20%
  • Poor19%
  • Terrible11%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
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Rooms
Jul. 9Jul. 10
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (342)
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All reviewsupgraded to a suitefollowing morningbreakfast was includedhotel shuttlebusiness centercommon areasnice roomthe shuttle drivercharlotte areadowntowncvscltproximitycarowindsconcert
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21 - 25 of 334 reviews
Reviewed October 12, 2017 via mobile

A weak 3 star rating. Proximity to the airport and opportunity to collect a few Starwood points are the most positive aspects of this tired property in need of a facelift/refurbishing. Located in much less than desirable, at night dam near scary area. Food and...More

1  Thank Doug S
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded October 14, 2017

Dear Doug S, Thank you for taking the time to write a review of our hotel. I am sorry to see that you had a less than enjoyable experience! We are under new management and are planning some major renovations to the hotel in the...More

Reviewed October 10, 2017

We stayed here for just a stop over as we were passing through. The room was fine, and we had a good dinner. However, things were a little bit unusual, as they were recently bought out. We sat at the bar, which was quite small....More

Thank Ladeelawyer
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded October 14, 2017

Dear Ladeelawyer, Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your stay with us and that you enjoyed dinner at the bar! As you said, we are under new management and we are trying...More

Reviewed September 13, 2017

The hotel staff was super nice and accommodating. I was hot and sweaty when checking in and the front desk representative grabbed me a bottle of water right away. My room was nice and comfortable although the tub could have used a bit more of...More

Thank Tiffany W
Response from Chris W, Director of Sales at Four Points by Sheraton CharlotteResponded September 15, 2017

Thank you Tiffany for the response of your stay with us. This hotel is under new ownership and new management and the hotel is starting a complete renovation in a few months. Over a period of time and continuous use, furnishings and fixtures in all...More

Reviewed September 1, 2017

I was there for two days on business. One of the days I was given a complimentary breakfast, and there was a free shuttle from the airport. No complaints about the room, or anything else. The staff was very friendly, particularly Erica, and Jansen, working...More

Thank Peter A
Management response:Responded September 6, 2017

I am glad you enjoyed your stay with us. We strive daily to make each guest experience a memorable one. We hope to have you stay with us once again while in Charlotte.

Reviewed August 4, 2017 via mobile

Stayed only one night and was scheduled to stay 3 nights... no thx! The sink stayed clogged and the A/C didn't work properly ... very warm . The front desk didn't even apologize for the horrible experience .More

Thank caylor
Response from Blake P, Front Office Manager at Four Points by Sheraton CharlotteResponded August 7, 2017

Caylor, We are sorry to hear you had a poor experience here at our property. We hope you'll give us a second try the next time you're in town to win you over. We will use this review to ensure we work harder to provide...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Room Service
Dry Cleaning
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$97 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$97 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (47)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
jianne21
October 26, 2016|
AnswerShow all 7 answers
Response from alexstar8a | Reviewed this property |
I didn't see one on my room, you might want to ask the hotel directly
2
Votes
Google Translation
bayou-techie
November 9, 2014|
Answer
Response from Megan L | Property representative |
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
0
Votes
Room Tips
"Quiet room on second floor, front area away from elevator..."
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"Ask for a room at the end of a hallway."
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"We had a corner suites which was quiet and roomy."
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"3rd floor is nice!"
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