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Four Points by Sheraton Charlotte

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Four Points by Sheraton Charlotte
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297 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Charlotte
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Showing 292: English reviews
Virginia
Reviewed 26 September 2016

This is the 3rd or 4th time we have been to this hotel. In the past, we used it as an overnight for our flights. Worked well and no extra charge to leave a car. Past experiences were OK for what we paid for. However, this time we were not impressed. the front desk fella was nice and cordial. Check-in...

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Helpful?
Thank BRTC
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We appreciate your feedback and are very happy you enjoyed your stay. We hope to see you again in the near future. Sincerely, Regina Cash

Sitka Alaska
Reviewed 20 September 2016 via mobile

Booked a King Suite and found two double beds and a totally unsympathetic front desk. "I can't help you unless you want to downgrade your room". Not a good start to our four night stay. Room was not that clean and had an AC unit that was very loud. So much so, we learned to set it at 68F for...

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Helpful?
Thank Craig W
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

I apologize for the inconvenience you experienced during your stay. This is unacceptable and will be handled. Again please accept my sincere apologies. Sincerely, Regina Cash General Manager

Teaneck, New Jersey
Reviewed 7 September 2016

I enjoyed my stay here. It was close to the airport, clean, and friendly. Nothing special but served the purpose. Room was spacious, bed was comfortable, and place was quiet. Thats all I needed and thats all I got.

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Helpful?
Thank ZMBA
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are happy you enjoyed your stay. We look forward to your return. Sincerely, Regina Cash General Manager

Cancun, Mexico
Reviewed 31 August 2016 via mobile

We stayed here for a night, the shuttle service is easy and smooth, at check in the lady was nice and it took us less than 5 minutes to get to our room. For only 4,000 SPG point we got a nice suite, we went to the small bar down stairs for a couple of beers and Cindy took care...

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Helpful?
Thank alexstar8a
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We look forward to your next visit. Sincerely, Management & Staff

Reviewed 29 August 2016 via mobile

The manager Regina who runs this place should not be a manager. I prepaid a night for a layover specifically to get a shuttle ride to and from the airport. That is what is advertised. I called prior to leave central America and was told when land pick up phone and they will send shuttle. When I did they said...

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Helpful?
Thank Daniella L
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

I apologize for the inconvenience you experienced during your stay. I always answer all of my calls and would not treat this any different. Thank you for bringing this to my attention so we can address the issues and further train our employees. Sincerely, Regina Cash General Manager

Reviewed 3 August 2016 via mobile

Charlotte is a place that we hope to call home very soon and to accomplish this we travel weekly to house hunt in charlotte. We normally stay at the four points pineville but when sold out we stay at the four points charlotte. In all of our travels we've never encountered a more unfriendly staff than we so at the...

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Helpful?
Thank crh23
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for such an awesome review. Jansen is a very valuable employee and I will definitely share this with my entire team. We hope to see you again in the near future. Sincerely, Regina Cash General Manager

Reviewed 2 August 2016 via mobile

I called on Tuesday before our arrival on Friday & ask for an upgrade to a suite with two queen beds, because my husband recently had surgery. I was assured that was not a problem. Being a Starwood Preferred Customer means nothing to THIS Sheraton!! The pictures are of the torn sheet, water stain on ceiling and the "nasty" sink....just...

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1Thank Pollocksville
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We're sorry you did not enjoy your stay. Thank you for bringing the issue to our attention so we can better serve our guests in the future. Sincerely, Management & Staff

Yardley, PA
Reviewed 27 July 2016

Business/work trip booking and I use Sheraton frequently. Could not check in - no room was ready at 230 on Monday when I arrived. Received a good updated suite room after returning at night. However: NO INTERNET SERVICE. Desk said "it was being worked on, 20 to 30 minutes". Right- No Internet in the morning. Desk person said the same...

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1Thank S C
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We apologize about the internet being down. Our system was hit by lightning and it took more than 72 hours to receive the part that was needed. Thank you for bringing this to my attention so we can better serve our guests. Sincerely, Management & Staff

Kansas City, MO
Reviewed 16 July 2016

This was exactly what I had hoped for. It was well-located, clean, had free parking, professional staff and very comfortable beds. The suite had 2 tvs. I booked directly though SPG and got an excellent rate. I recommend this hotel to everyone!

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Helpful?
Thank DameStella
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are very happy you enjoyed your stay. We look forward to your next stay. Sincerely, Management & Staff

Beaver Falls, Pennsylvania
Reviewed 9 July 2016 via mobile

We drove to Charlotte to see my husbands grandma who had just had surgery. The hotels closet to the hospital were close to $200 a night or more. The Four Points Sheraton was cheaper and just a short drive away. The room was clean as was the rest of the hotel. The staff was friendly and courteous. My only complaint...

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Helpful?
Thank sandmike123
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We are glad you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Region: United States > North Carolina > Charlotte
Price Range: $136 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte staff and other travellers.
2 questions
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4 months ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay close to the elevators (especially if they are drying the carpet)”
 of 5 bubbles outoftownvisitor_11, 14 Nov 2016 | Read review
“Ask for upper floors for a nice view.”
 of 5 bubbles ladyljgoldensoul, 3 Nov 2016 | Read review
“Upper level rooms on back side seem to be the quietest.”
 of 5 bubbles BRTC, 26 Sep 2016 | Read review
“upper floor quieter, go when you don't need nighttime heat or AC- system is loud”
 of 5 bubbles 909SC, 27 Jul 2016 | Read review
“Stay away from ground floor rooms”
 of 5 bubbles 93daveo, 16 May 2016 | Read review
5 of 5