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Renaissance Charlotte SouthPark Hotel

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#14 of 180 Hotels in Charlotte
Certificate of Excellence
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812 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Raleigh, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We have stayed here a few times and have always been impressed with everyone who works there. They greet everyone and are very helpful. The hotel is located directly across the street from the South Park mall, which is very convenient for restaurants and shopping. There seems to be ample parking, and it is free if you self park. The... More 

Helpful?
Thank Calshopper
Charlotte, North Carolina
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 days ago NEW

Queen's Ballroom honored via 'Surprise' 60th to a dear HS friend from Michigan. (Guest here already, for the holiday) The staff was supberb..the party went off like clock work! The menu her hubby chose was melt in your mouth Prime Rib. Delicious!! That's tricky with a large group. Approx 40. I Complemented the Chef!!! The entire event was just great.... More 

Helpful?
Thank 172Cindy
New Castle, Delaware
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 6 days ago NEW

Stayed at the Marriott Renaissance over the Thanksgiving holiday. Let me just say the hotel was great. Awesome; trendy spot. The rooms were spacious with Aveda bath products. The hotel staff was very prompt and courteous. We were given a tour of the hotel upon check-in. The gym was top rate. There is an indoor poll, which is well maintained.... More 

Helpful?
Thank GigiNYC
Asheville, NC
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

A very comfortable room with the best hand cream. Close to shopping and resturants Friendly staff who take the time to demonstrate the silly spinning chairs in the lobby. I rebooked this hotel for my next trip.

Helpful?
Thank Snickers224
1 review
Reviewed 2 weeks ago via mobile

The hotel is as expected. Nice. The staff was attentive and friendly. Who does not enjoy a friendly smile accompanied by a cool handshake and fist bump (Danny at the door). I did not eat at any of the restaurants, but did have some of the treats they set out. Amazing little apple pie tarts.

Helpful?
Thank Chuck W
Chicago, Illinois
1 review
Reviewed 2 weeks ago

At the front desk you will find couple of girls that most likely don't want to be there and work. Unfriendly, talking down to you like they own the hotel even having an attitude (ex: Alex). Manager (Jason) - same as the stuff. Spend some money and train your employees property.

Helpful?
Thank leoi114
GMRHR, Social Media and Event Activator at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Guest, We would like to sincerely apologize for your experience during check-in. It is always our goal to ensure that we are providing each guest with care and respect with every interaction but it seems we fell short. We value you bringing this review to our attention and will share it with our managers to ensure we are properly... More 

Oklahoma City, Oklahoma
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed 2 weeks ago

I am in Charlotte about ten times a year and frequently stay at the other Renaissance Hotel. This Renaissance is amazing, not a typical Renaissance. Convenient location, very friendly staff. Hot Breakfast items at the buffet could be warmer.

Helpful?
Thank 21353
charlotte, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We expected luxury and comfort during our family visit to Charlotte November 5-6, 2016, at the Renaissance. And we experienced not just the luxury, but the welcoming, genuinely friendly attitudes of the staff were "over the top." We were met at the front door by Danny Miller, whom we quickly began to refer to as "Mr. Personality." Then on Sunday... More 

Helpful?
Thank George C
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Stayed at the Renaissance for work in October. The front desk was friendly and opened up into a lovely lobby. They also had a well-stocked concierge lounge. The hotel is located very close to a prime shopping area with tons of dining options within a 5 min drive, could probably also walk. Hotel is about 15-20 min drive from the... More 

Helpful?
Thank Helen W
GMRHR, Social Media and Event Activator at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Helen, Thank you so much for taking the time to write a review on our hotel. I am pleased to hear that our hotel location was perfect and that our Ambassadors were friendly and helpful. However, I would like to apologize on behalf of the noise issue you encountered. I will be sure to share your feedback with the... More 

Raleigh, North Carolina
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 weeks ago via mobile

The property is nice and maintained well. We got stuck next to people who stayed up partying all night even after we called the front desk. The walls are paper thin and while people might appreciate a Bose speaker in the room, that just amplified the problem. We won't stay there again.

Helpful?
Thank J F
GMRHR, Social Media and Event Activator at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Guest, Thank you for choosing the Renaissance and for taking the time to share your recent experience with the TripAdvisor community. I am happy to hear that you love our property and notice how we strive to ensure it is well maintained. However, I would like to apologize on behalf of the other concerns you've encountered. I will make... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $183 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
6 questions
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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms face the restaurnat. If you want a room that faces the garden or the stree, please request that.”
 of 5 bubbles GigiNYC, 27 Nov 2016 | Read review
“Make sure to request a room far from the elevator.”
 of 5 bubbles N4884NEhelenw, 2 Nov 2016 | Read review
“Room 615 is nice but just a city view”
 of 5 bubbles M8210OArebeccam, 24 Oct 2016 | Read review
“Choose a corner King for a bit larger room and because it is at the end of the hall the quietest.”
 of 5 bubbles KingJamesIII61, 22 Oct 2016 | Read review
“Don't use the hotel restaurant”
 of 5 bubbles tommyboy48331, 17 Oct 2016 | Read review
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