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Renaissance Charlotte SouthPark Hotel

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#16 of 176 Hotels in Charlotte
Certificate of Excellence
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Renaissance Charlotte SouthPark Hotel
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837 Reviews from our TripAdvisor Community

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Showing 821: English reviews
Reviewed 13 December 2015 via mobile

I stayed here a total of a month over two trips on business. It is very nice. 15 story atrium style building with rooms encircling all four sides. Huge and impressive. Fine dinning and friendly bar with elegant water features in the atrium center. The rooms are posh and they cater to your every need. Directions to near by attractions,...

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Helpful?
Thank Roger S
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love to hear when our guests are sad to leave us, gives you a reason to return for another visit! Thank you for that great review on our property and attentive staff. I’m sure our Ambassadors enjoyed helping you discover the SouthPark area, along with making sure your stay was ideal. We do hope you find time to visit...

Reviewed 8 December 2015 via mobile

Stay away. Worst front desk representatives in 7 years of Sunday-Friday weekly travel. Stay elsewhere. Do not waste your time or your or your company's money at this place. Terrible customer service at front desk, poorly managed. Many options around including 3 other Marriott brands. I would stay at Super 8 before staying here.

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4Thank bryko
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We deeply apologize for the disappointing stay you recently had with us. As this sounds very uncharacteristic of our Front Desk, we will be looking into the situation further to make sure it was an isolated issue. We want all our guests to feel welcome and appreciated, so it is displeasing to know we did not present you with an...

Kaysville, Utah
Reviewed 4 December 2015 via mobile

I stay here whenever I'm in Charlotte for business. The rooms and staff are phenomenal. Truly one of the best hotels in town. The hotel is also in a great location, South Park. Very close to lots of nice restaurants and a great shopping mall. I would highly recommend staying here whether in town for business or pleasure.

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Helpful?
Thank Ryan R
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love to hear about being a guest’s first choice in Charlotte! The great SouthPark location is ideal for those looking to venture out to the area and our staff is always ready to help direct; they will appreciate your kind words. Thank you for reviewing us and providing such a high recommendation of our property! We look forward to...

Cornelius, North Carolina
Reviewed 2 December 2015

From the moment you arrive, you know you've made the right choice! The doorman, Danny, might just possibly be the sweetest, kindest, most helpful person I've ever met. Just a really genuine, caring person and you can tell he loves and takes pride in his work, making people feel at home while away from home. The special feeling you get...

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Helpful?
1Thank soccermom0109
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad that your stay and business meeting were so enjoyable! Danny will value those amazing words about his service, he is a truly an amazing asset to our team. The RenRitual punch you enjoyed by the elevators has become a new guest favorite so we’re happy to hear the positive review. Our Banquet and Front Desk will all appreciate...

Reviewed 1 December 2015 via mobile

The Charlotte Renaissance Hotel on an incredibly foggy night was cozy, friendly and radiant, like a bright beacon amongst the glooming shadows and mists. Danny, the gentleman at the front door must have been an Angel in disguise lifting my spirit immediately from his most hospitable and kind greeting holding the door for me slowly making my way in. The...

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2Thank CharloAsh17
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for that poetic and flattering review of our hotel! We are so happy to hear that you felt relaxed and taken care of from the moment Danny welcomed you to our property. Danny and our Ambassadors will appreciate your kind words about their efficient service and kindness. We hope everything went well with your surgery and that we...

Clover, South Carolina
Reviewed 30 November 2015

Our group of 44 were Vietnam War USAF pilots and spouses for our 47th Reunion. We loved the accommodations and reunion gathering spaces. But clearly the best was the wonderful service provided by the entire Renaissance staff. Specifically, Jean Joiner, who helped get all the planning started. Kristy Giragosian was fantastic with all the specific arrangements. The food was excellent....

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1Thank David P
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are thrilled to hear how much your group enjoyed their time with us in SouthPark! Getting everyone together can be tricky, so Jean and Kristy will greatly appreciate your kind words about our property and attentive banquet staff. We hope you find time to visit with us again so we can continue to impress you!

Minneapolis, MN
Reviewed 21 November 2015

I stayed at this hotel for a work conference recently. Rooms are not sound proof; you can hear everything in the adjacent rooms and the hallway. Also hard to find a quiet place to take a call or do work in the common spaces in the hotel. I ate lunch at the restaurant - service was very slow. The hotel...

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Helpful?
Thank MNWorldTraveler
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking time to share your feedback with us but deeply apologize for the unsatisfying stay you experienced with us. We will share your comments about the noise control and service availability with our team so we can work on improving upon these conditions. We hope the remainder of your time in SouthPark was enjoyable and hope to...

Birmingham, Alabama
Reviewed 13 November 2015

I had the pleasure of staying in your hotel this week. As a sister Renaissance hotel, I've seen your name countless times in the #1 spot of our ESS ranking. I love our brand and I love finding out more of what makes our 'best' properties shine. From the moment we walked in, (they didn't know we were Renaissance at...

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Helpful?
Thank Shannon J
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It is such an honor to receive a positive review from not only someone in the hospitality industry, but someone from another Renaissance property. We are thrilled to hear that you were so impressed by our attentive staff and that everything was to your liking. Danny will greatly appreciate your kind words about his service and we don’t plan on...

Hgih Point, North Carolina
Reviewed 10 November 2015 via mobile

My husband and I stay here this past weekend a little vacation to enjoy our one year anniversary. The hotel is beautiful and offers many lounging areas. The infused water and mini desserts or a nice treat upon arrival. The room was nice and clean and the bed was comfortable. However, I don't recommend ordering breakfast unless you specify exactly...

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Helpful?
Thank Maggie K
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad you and your husband were able to celebrate your one year anniversary with us in SouthPark! The welcome amenities upon check-in are always a guest favorite so we’re happy to hear that they were so enjoyable. We will share your comments about breakfast with our Kitchen staff so we can further improve the culinary experience we are providing...

Easton, Maryland
Reviewed 26 October 2015

I stayed two nights at the Renaissance South Park. The first night I was awoken to a party in the adjacent room. All hotels have noisy guests and I therefore judge the hotel how the problem is remedied. In this case the response was poor. After a call to the front desk at 5:21 AM and security guard was dispatched...

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Helpful?
2Thank Scott W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very disappointed to hear about the noise issues you experienced during your stay. While we try and do our best to assist our guests with issues, it seems we have fallen short during your visit. We will share your review with our Front Desk manager to ensure our Ambassadors are attending to our guests in a more efficient...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $179 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
8 questions
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Charleston, South Carolina
Cassopolis, Michigan
13 days ago
Cassopolis, Michigan
13 days ago

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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep looking”
 of 5 bubbles ElbertE, 16 Mar 2017 | Read review
“Better views from the 6th and 7th floors”
 of 5 bubbles cashflo, 15 Mar 2017 | Read review
“Ask for room 422 or one like it”
 of 5 bubbles Goldwire, 26 Feb 2017 | Read review
“We had a nice corner room on an upper floor”
 of 5 bubbles Yainey, 15 Feb 2017 | Read review
“look at the website...pics are plentiful”
 of 5 bubbles roadguyPittsburgh_Pa, 12 Feb 2017 | Read review
5 of 5