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Renaissance Charlotte SouthPark Hotel

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#14 of 180 Hotels in Charlotte
Certificate of Excellence
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812 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Charlotte SouthPark Hotel
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Showing 797: English reviews
Paris, Kentucky
Level Contributor
3 reviews
Reviewed 3 September 2015

The hotel is nicely decorated and very clean. The receptionist when I checked in was very nice and informative. I watched others check in later and saw the receptionist actually take them into the lobby and show them where the elevators and dining room were located. The location is convenient to shopping and several nice restaurants within walking distance.

Helpful?
Thank kymikeq
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our property! We’re happy to hear how much you enjoyed our hotel, attentive Ambassadors and the convenient SouthPark location. We hope you were able to explore Charlotte during your stay and that we have the opportunity of hosting you again in the future. More 

Estero, Florida
1 review
Reviewed 2 September 2015 via mobile

Danny was awesome to me and all of my colleagues the last two days - always a smile on his face - running to get the door - bring you a water and make you feel welcome. It's evident that he loves his job and goes out of his way to give you his attention. Thanks Danny - you are... More 

Helpful?
Thank bradyo0
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Danny is a great asset to our team, thank you for acknowledging his top tier service! We’re happy you enjoyed your stay so much and we’ll be sure to share your review with Danny. Please come and see us again! More 

Chester, SC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2015

The hotel is lovely, spotlessly clean and a very friendly staff. We requested a club level room, up high, which we received. When we entered the room, we were amazed how large it was and full of amenities. Lovely views, large TV, clean robes hanging in our closets, and real glasses for cocktails - no plastic!! It's a great location... More 

Helpful?
Thank Peggy H
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for such a positive review on our property! We’re happy that everything was to your liking and that we made your stay with us so accommodating. We hope you find time to visit with us again so we can continue to impress you! More 

Butner, North Carolina
1 review
Reviewed 31 August 2015

The hotel was very nice and clean. The staff was courteous and my room was clean. Very convenient to the mall and specialty shops.The only complaint I have is when I checked I was told my card did not go through so I paid cash and held a deposit on another card only to find out later when I check... More 

Helpful?
Thank Lene206
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our hotel, we’re happy to hear that you found everything accommodating to your Mother Daughter getaway. We do apologize for the payment complications that occurred, we understand the inconvenience it caused and wish we could have done more. We will follow up with our Front Desk team to ensure this was an... More 

Suffolk, Virginia
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 August 2015

I stayed the weekend during a two day conference and was very happy with my stay. The staff was courteous and helpful with all my needs. The restaurant was average but convenient. The room was a nice size and did not feel cramped. The room thermostat needs upgraded to a modern style versus the old

Helpful?
Thank Jay W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear that your stay was overall an enjoyable one. Thank you for recognizing our staff and their attentiveness, along with our restaurant’s offerings. We will share your suggestion about the thermostat with our team so we can look into further improvements. We hope to see you again! More 

Columbia, South Carolina
1 review
Reviewed 27 August 2015

My stay at the Renaissance South Park in Charlotte was wonderful. From the warm greeting by Danny as I drove up to check in, I found a multitude of exemplary details at this hotel. The décor and atmosphere are inviting, the restaurant is top notch for breakfast, lunch or dinner. At the end of the day, the sound of a... More 

Helpful?
Thank Karen W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your wonderful experience with us! We’re happy to hear how much you enjoyed our rooms, décor and special amenities. The nightly punch offering you mentioned is called the Ren Ritual, it’s a new feature we have Monday thru Thursday and our guests really seem to love it. We truly appreciate you taking... More 

West Hollywood, California
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 August 2015

Friendly people. Sparkling clean property. Great services. Fast elevator. Super modern decorations all around. Fantastic room. Great dining on site. Excellent location. The doormen are funny and super nice. Check in and check and it out.

Helpful?
Thank s j
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property and for recognizing our doormen, they are very enthusiastic with their position and we love hearing our guests appreciate that. We hope to welcome you back for another enjoyable visit! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2015

Marriotts usually pride themselves on their customer service. Unfortunately this is not the case with Renaissance Charlotte SouthPark. Checked us in under one rate, sent a bill for a different much higher rate. I spoke to their front desk manager Jessica when I called to resolve this issue. After about five minutes of back in forth she said she had... More 

Helpful?
1 Thank vitaminka_z
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We apologize for the complications you experienced during your stay with us. As we do pride ourselves on providing all of our guests with outstanding customer service, it is unfortunate to hear about your situation. We will follow up with our front desk about details, as this is very uncharacteristic for them. Thank you for bringing this to our attention. More 

Novelty, Ohio
1 review
Reviewed 24 August 2015

Nice room, however, over priced. $229.00 plus $36.00 taxes Staff had an 'elitist' attitude. Inflexible. This is a hotel for deep pockets or extravagant expense accounts, everything was overpriced. Not a good value. We've been to comparable hotels with more perks & as nice a room for $139.00

Helpful?
Thank igfun4us
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are sorry to hear that we did not deliver you with an extraordinary stay. We understand that there is an expectation for service and experiences when you pay a certain price, which is why we always aim to surpass our guests’ expectations but it seems we fell short during your time in SouthPark. We appreciate you brining this to... More 

Red Oak, Texas
Level Contributor
14 reviews
Reviewed 24 August 2015 via mobile

Very nice hotel. Danny, Michael, and Jessica were all very friendly. Room was comfortable. Bar inside was also very good. They had a nice selection of treats to start happy hour such as desserts and champagne. The hotel is right across from the mall.

Helpful?
Thank Julie K
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It sounds like your sister trip was very enjoyable and we’re happy to have hosted you! Thank you for acknowledging Danny, Michael and Jessica for their friendliness and we’re glad the hotel was to your overall satisfaction. Please come and visit with us again! More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $182 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms face the restaurnat. If you want a room that faces the garden or the stree, please request that.”
 of 5 bubbles GigiNYC, 27 Nov 2016 | Read review
“Make sure to request a room far from the elevator.”
 of 5 bubbles N4884NEhelenw, 2 Nov 2016 | Read review
“Room 615 is nice but just a city view”
 of 5 bubbles M8210OArebeccam, 24 Oct 2016 | Read review
“Choose a corner King for a bit larger room and because it is at the end of the hall the quietest.”
 of 5 bubbles KingJamesIII61, 22 Oct 2016 | Read review
“Don't use the hotel restaurant”
 of 5 bubbles tommyboy48331, 17 Oct 2016 | Read review
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