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Renaissance Charlotte SouthPark Hotel

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Traveller (123)
Room & Suite (52)
Dining (5)
Overview
  • Excellent63%
  • Very good26%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“south park mall”(40 reviews)
“front desk”(132 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Renaissance Charlotte SouthPark Hotel
Special Offer: American Girl Doll Offer
Hotel deals
Offers from Renaissance Charlotte SouthPark Hotel
Special Offer: American Girl Doll Offer
Hotel deals
Rooms
Apr. 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (927)
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All reviewssouth park mallfront deskoutdoor courtyardinfused watergreat hotelthe concierge loungeclub levelwithin walking distancefitness centershopping and restaurantsfire pitcorner roombusiness meetingcoffee makerupon checkparking garagedanny
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211 - 215 of 911 reviews
Reviewed 3 April 2016 via mobile

Checking in to this hotel I will describe was cold and incompetent. Calling to discuss issues with a manager was not a great experience. They treated us like garbage and I have voiced my concerns repeatedly to get nothing accomplished. Managers do not return calls,...More

Thank ksuber25
Response from GMRHR, General Manager at Renaissance Charlotte SouthPark HotelResponded 6 April 2016

We would like to sincerely apologize for your disappointing stay with us recently. It is always our goal to welcome our guests warmly upon check in and provide a positively memorable experience but it seems we fell short during your visit. We will share your...More

Reviewed 3 April 2016

My family has stayed here several times. The staff is very friendly and the hotel is well maintained. My only complaints are you can hear hallway noise in your room and the pool is small. Great fitness area though. The location cannot be beat.

Thank Molly W
Response from GMRHR, General Manager at Renaissance Charlotte SouthPark HotelResponded 6 April 2016

We’re glad to hear your family always enjoys themselves with us in SouthPark! We will do our best to look into the noise control as we can understand how easily disturbing that can be. We hope to welcome you back again, soon!

Reviewed 3 April 2016 via mobile

This is an exceptional hotel in every detail. My corner room was elegantly appointed and the bed extremely comfortable. The staff at every level was friendly and courteous. The Executive Lounge offered free drinks and had some incredible brownies. I had dinner at the Hotel...More

Thank BlueMarlinDave
Response from GMRHR, General Manager at Renaissance Charlotte SouthPark HotelResponded 6 April 2016

Thank you for taking the time to review our property and highlighting all of your favorite aspects of the hotel! We’re glad that you slept comfortably and were able to relax in our Executive Lounge in the evening; our Chef will appreciate your kind words...More

Reviewed 29 March 2016 via mobile

...even our late check-in was awesome. Our family was greeted with smiles and friendliness. Front desk was very professional and friendly. The club lounge was quiet and relaxed. Food and wine...GREAT!!!! The rooms were comfortable and clean. Housekeeping was on point. We didn't have to...More

Thank Crystal B
Response from GMRHR, General Manager at Renaissance Charlotte SouthPark HotelResponded 5 April 2016

Thank you for that glowing review of our property! We’re glad every aspect of your experience was so enjoyable, from the late check-in to our delicious welcome amenities. Our reception and housekeeping Ambassadors will appreciate your kind comments about their attention to details and overall...More

Reviewed 28 March 2016

This is a quality property with a good staff. My trip was for a family gathering on site, so I cannot say a great deal about the location other than to say it is quite close to a large number of shops and restaurants, and...More

Thank ClayC1969
Response from GMRHR, General Manager at Renaissance Charlotte SouthPark HotelResponded 5 April 2016

We’re happy to hear that your family visit went so well! Our staff of Ambassadors will greatly appreciate your kind comments about their service throughout the hotel. While you weren’t able to venture into the SouthPark area during this visit, we hope you return to...More

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Best Value Properties in Charlotte, NC
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$113 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (123)
Room & Suite (52)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
aroyston512
30 December 2017|
AnswerShow all 2 answers
Response from Sonny844 | Reviewed this property |
I haven't, only been there in Summer and Fall
0
Votes
Jeanne J
11 March 2017|
AnswerShow all 3 answers
Response from Pamela M | Reviewed this property |
They only except service animals
0
Votes
Jeanne J
11 March 2017|
AnswerShow all 4 answers
Response from GigiNYC | Reviewed this property |
I don't believe so.
0
Votes
Room Tips
"front rooms have better view."
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"Ask and ideally have gold or higher Marrriot status - they do have a club lounge"
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"get a room overlooking the parking lot!"
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"Make sure you ask about the bathroom not being for someone with disabilities."
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