Embassy Suites By Hilton Charlotte

Embassy Suites By Hilton Charlotte

Traveller (343)
looking over our balcony
Room & Suite (441)
Embassy Suites by Hilton Charlotte
Videos (1)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

4.0
#83 of 206 hotels in Charlotte
4.1 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Welcome to the Embassy Suites Charlotte hotel! This all-suite hotel, located just south of downtown, is centrally located to many attractions in Charlotte. Our hotel is close to Bank of America Stadium- home of the Carolina Panthers, Carowinds Theme Park, the U.S. National Whitewater Center and much more. Enjoy all that Embassy Suites Charlotte has to offer - E'terie Bar and Grill, which is open weekdays for lunch and daily for dinner, 10,000 sq. ft. of flexible meeting space, a beautiful indoor pool, upgraded fitness center, gift shop, and a full service business center with complimentary high-speed internet access for your convenience. In addition, the hotel offers a complimentary shuttle to and from Charlotte Douglas International Airport and within a three-mile radius of the hotel. Embassy Suites Charlotte hotel boasts 274 newly renovated two-room suites equipped with the Hilton Suite Dreams bedding, mini refrigerators, microwaves, safes and all the comforts of home.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Complimentary toiletries
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand films
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

4800 South Tryon Street, Charlotte, NC 28217
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
Douglas Airport
Concord Regoinal Airport
28.4 km
See all flights
4.0
4.0 of 5 bubbles2,074 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

The Embassy Suites By Hilton Charlotte garners appreciation for its comfortable beds and complimentary breakfast, with the beautiful lounge and attentive staff adding to the hotel's charm. However, concerns about room decor and noise dampen the atmosphere for some guests. While service is often lauded for its friendliness, issues with maintenance and cleanliness in the rooms, as well as extra costs, have led to mixed feelings regarding value. Additionally, the limited shuttle service has been a point of contention for travelers seeking convenience.
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
2,074Reviews17Q+A100Room tips
Traveller rating
  • 917
  • 469
  • 276
  • 183
  • 229
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Alison V wrote a review Aug 2022
7 contributions1 helpful vote
Hotel's Favourite
5.0 of 5 bubbles
I had a fantastic stay at the Embassy Suites for my conference. The room was spacious and clean. All the employees were wonderful, especially Wanda who made me a delicious omelet at the free breakfast and chatted with me in the morning. I highly recommend!
Read more
Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Embassy Suites By Hilton Charlotte
Responded Aug 30, 2022
Thanks so much for your comments. We appreciate you choosing Embassy Suites and are thrilled you enjoyed your stay. We are fortunate to have Wanda and other folks who add to our guest's experience. We hope to have you return soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lynnsmok59 wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
My flight was cancelled at 1am. I had to find a room and most places were booked. The Embassy had a room, the person was very professional and reserved a room for me quickly and explained that a shuttle would be there to pick me up pronto. It was the bright spot in my otherwise lousy trip.
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin28277, General Manager at Embassy Suites By Hilton Charlotte
Responded Feb 17, 2020
Hi lynnsmok59, Thanks so much for your comments. While I'm sorry to hear the circumstances weren't the best, I'm happy that we were able to help! I hope the remainder of your trip went well and please think of us again should the need arise. Take care, Kevin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
icemenhockey31 wrote a review Mar 2020
Jacksonville, Florida285 contributions228 helpful votes
5.0 of 5 bubbles
We have stayed at this hotel countless times for the last 11 years.

We have gotten to know the staff and management and we are always treated right and always have an enjoyable stay.

The staff at this hotel always try their best to please every guest (regardless of how busy they are)

We usually get the same room since we love to watch the sunrises on the pretty days (Room 401)

Another advantage is the close proximity to the airport for staying or when inconvenienced by the airline.

The shuttle runs ordinarily every 20 mins or on demand to/from the airport and also within a couple mile radius to the Woodlawn Light rail or off site restaurants.

Breakfast is complementary and a huge advantage since it’s free and plentiful.

The complementary evening reception during the week is also a nice touch and then the bar scene is nice at night for food/drinks and watching a game.

They also have a pool for anyone and it also has an outdoor area for relaxing too when it’s warm and all.

Definitely a nice experience when we stay there
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin28277, General Manager at Embassy Suites By Hilton Charlotte
Responded Mar 4, 2020
Hi caneshockey31, Thanks so much for your detailed review of our hotel and the benefits we offer each guest. We greatly appreciate you choosing us and being so loyal to our hotel. We hope to see you back soon! Cheers! Kevin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diann H wrote a review Jul 2021
9 contributions1 helpful vote
+1
1.0 of 5 bubbles
Location and date of stay: 4800 South Tryon Street, Charlotte, NC, from June 25th - June June 28th Issues: toilet was not clean, there was hair on the bathroom floor, the toilet holder was barely attached, and common areas were filthy. No housekeeping services were provided after repeated requests made to clean bathroom. No toiletries provided during the stay and requests to receive additional washcloths were not honored. The front desk staff and manager (Nermin) recited the following excuses for the lack of services and the hotel's filthiness: a squirrel cut the wires to the washing machines and only one remained in operation and the hotel was extremely short of housekeepers. Front desk staff said due to COVID 19, housekeeping would only be performed after check-out. According to Hilton's website, housekeeping would be performed upon request. The hotel didn't provide the bare necessities such as soap, cups, toilet paper, or washcloths. I feel that my family was swindled out of our money. I made a complaint with BBB and David R (executive customer relations) responded with a generic apology that included an issue (pool) that I didn't complain about. Don't waste your time, energy, or money on this dump of a hotel with terrible management and customer service.
Read more
Date of stay: June 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Stay away from this noisy dump!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bcr0ckett wrote a review Jul 2021
Greenville, South Carolina1 contribution
2.0 of 5 bubbles
The rooms were dated with torn and worn out furniture. Our shower did not work properly and when fixed the maintenance man left the shower with shoe marks and dirt that I then had to clean. The room had a smell in it that was unsatisfactory and for the amount that we paid we thought we would be getting something better. The elevator always smelled like piss, liquor and marijuana and it’s location is not romantic enough for a couples getaway. The pictures on the website is NOT what you will be getting but if you need a one night stay this is the place for you.
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
russellepratt wrote a review Mar 2022
Canton, Ohio1 contribution
2.0 of 5 bubbles
I had 3 rooms. One of the rooms wasn’t cleaned thoroughly. We found pop cans, hair pins laying around, two lightbulbs were missing and the remote control for the bedroom was on the floor. When I called to report it to the front desk, her response was that she would send housekeeping up. After waiting an hour and no housekeeping, I then went to the front desk my self. The lady said she would send them up right away as well as provide my other room with towels (we only had 2 for 4 people) she said she would bring them up personally so that I didn’t have to wait. I laid in the bed until 12:30 that night waiting, and she never showed up. When I woke up the following morning I went back downstairs and received towels from another employee. I asked what was going to be done about the dirty room, the response was no manager was available, so nothing could be done other then sending housekeeping up to clean it.
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: March 2022
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Embassy Suites By Hilton Charlotte
Responded Mar 31, 2022
Thanks very much for sharing your experience. We clearly fell short in delivering our an exceptional stay experience. All of these issues should have been quickly corrected by our team. We apologize and hope you will consider giving us another opportunity in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LovinMy3+C wrote a review Jul 2021
8 contributions
+1
1.0 of 5 bubbles
This hotel is nothing like the pictures. The rooms need to be updated, renovated, deep cleaned and that's just to name a few things. There was a shortage of towels, wash cloths and toiletry items. Our AC was not working however, maintenance did get it up and running. During our stay the toilet flooded and it took housekeeping over two hours to address the issue. The rooms are absolutely filthy and out dated. The bedding has holes, the furniture has stains, the iron did NOT work. I asked for a full refund and was told that I was unable to get one. All I was offered was a change in my room. Spoke to a manager on the following Monday and non of my concerns were addressed.
Read more
Date of stay: July 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Do NOT stay in this filthy hotel. Even if you are desperate, you will be better sleeping outside!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hyacinthagatha wrote a review Mar 2020
1 contribution
1.0 of 5 bubbles
I checked into my room for the CIAA and the bathroom had stains on the wall and floor and trash in t try he can. When we asked someone to come look at the room we were offered a refund and we left. The city was primarily sold out so we had the call around for accommodations.
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin28277, General Manager at Embassy Suites By Hilton Charlotte
Responded Mar 3, 2020
Hi hyacinthagatha, Thanks very much for your comments. We value your feedback and use it to constantly improve our service and quality. We apologize your stay was less than exceptional and hope you'll give us another chance as we're sure it will be a much better experience.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jlcarver wrote a review Feb 2020
Timberlake, North Carolina1 contribution
5.0 of 5 bubbles
Me and my husband had a wonderful stay. The rooms were clean and very nice. I like the 2 rooms a seperate setting area with TV and then a seperate bedroom with TV also the lighted mirrors. The evening reception is also a winner
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin28277, General Manager at Embassy Suites By Hilton Charlotte
Responded Feb 12, 2020
Hi jlcarver, Thanks so much for your comments. We appreciate you choosing our hotel and I'm happy to see you enjoyed your stay with us. We hope to have you return soon. Cheers! Kevin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jennifer wrote a review Jun 2021
Gatlinburg, Tennessee2 contributions
1.0 of 5 bubbles
I cannot recommend enough to stay FAR AWAY from this hotel. We’ve had the worst experience over the weekend. We booked two rooms with this hotel for one night stays, these rooms have been reserved for over 2 months. I called the hotel 3 times the day of check in the make sure everything was set and to make sure it was okay that we were checking in late (around midnight) and everyone I spoke to insisted it wasn’t a problem at all and everything was great.

However, that was not the case at all. We get there at midnight as we previously discussed and agreed on, as soon as we walk in the person working the front desk says no rooms are available. When I explained that we had rooms reserved and I already called the hotel earlier to confirm, he said the hotel overbooked and there are no rooms available. Keep in mind, it’s 1AM at this point and we’re hours from home, most hotels were booked. First time we’re told the hotel overbooked, then I’m told it was because there was a wedding and they had to give up rooms for that, and then the manager said it was because their engineers did something wrong (?? Didn’t understand that one). I continuously asked why they never told me the situation when I called, or why they never called me. They claimed they didn’t have my phone number, which is not true. But I know for a fact they had my email, but never tried to reach out.

Thankfully we were able to find two rooms down the road and the hotel was great, thankfully. We did feel safer there too as Embassy Suites had several parking spaces with broken car glass, which was a red flag.

I called the hotel to speak to the manager a couple days later. It was a million excuses but the manager didn’t seem to care, their resolution was to “give me points” which I have yet to get. Also, I had a pre-authorization charge for both rooms on my card, she explained they would fall off. Well, they didn’t. And now I’m having to deal with getting a refund for two rooms we never stayed in.

The worst experience with a hotel; and I’ve stayed in SEVERAL hotels.
Read more
Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ALtravel1223 asked a question Jul 2023
North Carolina43 contributions89 helpful votes
Is the airport shuttle reliable? What time does it start in the am? Thanks!
Matt H asked a question Apr 2022
Concord, North Carolina, United States3 contributions
Is the swimming pool heated?
Answer from Honestatea
31 contributions25 helpful votes
Not sure but I can almost guarantee it’s not clean.
Sophia A asked a question Feb 2020
Naples, Florida199 contributions16 helpful votes
Is this location near the Spectrum Center?
Answer from LParnell
Lake City, Florida430 contributions104 helpful votes
Don’t know how close it is. But hotel is in a good location with easy and quick access to highways and interstates.
Answer from icemenhockey31
Jacksonville, Florida285 contributions228 helpful votes
The hotel is not too far from there and would be less busy during the summer months since it’s a few miles from the busier hotels near the state line which is only 6 miles away.
Answer from icemenhockey31
Jacksonville, Florida285 contributions228 helpful votes
You can take the shuttle to the Woodlawn Light Rail which is about a mile from the hotel and take light rail right to the front door of the convention center. You save money staying outside of downtown.
Lisa W wrote a tip Jun 6
1 contribution
5.0 of 5 bubbles
"The Mad Greek nearby is pretty good! The warm pitas are irresistibly delicious!!!"
Read full review
C M wrote a tip Apr 2024
United States8 contributions
5.0 of 5 bubbles
"Nice workout room and pool"
Read full review
JerseyGirlwithCurls7 wrote a tip Mar 2024
Keyport, New Jersey53 contributions9 helpful votes
5.0 of 5 bubbles
"Free shuttle service and breakfast included. "
Read full review
t_kelly10 wrote a tip Mar 2024
Santa Rosa, California21 contributions4 helpful votes
3.0 of 5 bubbles
"Noisy and very busy with limited staff. Needs renovating."
Read full review
Debbie D wrote a tip Feb 2024
St. Petersburg, Florida77 contributions37 helpful votes
4.0 of 5 bubbles
"Ask for airport transfer at the front desk. Rodney got us there in plenty of time."
Read full review
Not the right property for you?
There are more places to choose from in the Charlotte area.
PRICE RANGE
C$207 - C$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites charlotte, charlotte embassy suites
LOCATION
United StatesNorth CarolinaCharlotteEagle Lake
NUMBER OF ROOMS
274
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Embassy Suites By Hilton Charlotte - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Embassy Suites By Hilton Charlotte
Which popular attractions are close to Embassy Suites By Hilton Charlotte?
Nearby attractions include Exit Strategy (1.1 km), Barefoot Archery (1.1 km), and Lynn's Dance Club (0.1 km).
What are some of the property amenities at Embassy Suites By Hilton Charlotte?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites By Hilton Charlotte?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites By Hilton Charlotte?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites By Hilton Charlotte?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Embassy Suites By Hilton Charlotte?
Conveniently located restaurants include McKoy's Smokehouse and Saloon, The Olde Mecklenburg Brewery & Biergarten, and Azteca Mexican Restaurant.
Are there opportunities to exercise at Embassy Suites By Hilton Charlotte?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites By Hilton Charlotte have an airport shuttle?
Yes, Embassy Suites By Hilton Charlotte offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites By Hilton Charlotte have airport transportation?
Yes, Embassy Suites By Hilton Charlotte offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites By Hilton Charlotte?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites By Hilton Charlotte?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
All Charlotte HotelsCharlotte Hotel DealsLast Minute Hotels in CharlotteHotels near Embassy Suites By Hilton Charlotte
Things to DoRestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars