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Embassy Suites by Hilton Charlotte

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1,169 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
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Hinesville, United States
Reviewed yesterday NEW

Excellent hotel, excellent breakfast and staff was very professional, clean rooms. I really enjoyed my stay. When making reservation, ensure you are communicating with the front desk and not some 3rd party to book your reservations. You mat get automatically switched to a 3rd party and charged outlandish fees.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank L888OOjamese
Apollo Beach, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 21 November 2016

I have stayed at this hotel on and off for almost six months traveling back and forth to Charlotte on business. They are just completing a renovation of the lobby and other common areas, and this hotel shows extremely well! There are two members of this staff that deserve special commendation. Avery on the front desk is outstanding! Not only...

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Helpful?
1Thank ApolloBeachWanderer
About Hotel's Favourite Review
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi ApolloBeachWanderer, Thank you very much for your great review! I'm very happy to see you've been staying with us often as a Diamond member. I really appreciate your loyalty to Hilton and our hotel. You are right - Avery and Wanda are the best! I feel extremely fortunate to have a great team but Avery and Wanda are truly...

Orlando, Florida
Reviewed 3 days ago NEW

Nice 3-day stay. Comfortable bed, friendly staff, terrific complimentary breakfast. Ugly view from the room, but we didn't want to pay for an upgrade. Bathroom could use an upgrade; tile and bath tub dated. Shower wasn't a great experience (something I value.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carolyn W
Orlando, Florida
Reviewed 4 days ago NEWvia mobile

This Embassy Suites is nice and clean. Like all ES this one has a good free breakfast and managers hour. Only complaint was the free wifi for HHonors members was painfully slow and you had to pay for "premium" internet, which is very disappointing (it's 2017 people!)

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Helpful?
Thank BrenSmart
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi BrenSmart, Thank you for your review. I'm happy to see you found our hotel clean and were able to take advantage of our complimentary breakfast and evening reception. Our wifi network did have a few issues last week. We identified an nonfunctioning antenna that left part of the hotel without a strong signal. We've corrected that. We are also...

Jacksonville, United States
Reviewed 6 days ago NEW

Everything was good except the A/C did not function properly. The staff was very responsive and helpful. Our experience was comparable to other experiences with this hotel brand. The remodeled foyer and entire reception, dinner and breakfast area was well done and contemporary.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jameswW8194BC
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi jameswW8194BC, Thanks very much for your comments. I apologize for the difficulty with your air conditioning but was pleased the staff was responsive. I'm also happy to see you enjoyed our updates to the hotel. I hope to have you return soon. Take care, Kevin - GM

Reviewed 6 days ago NEW

Very satisfied. I will return soon. I was there on Valentine's Day, 2017. It was the best day for me for this holiday. Everyone went out of their way to give me the best. I am so appreciate for this. I will return and will tell other about the service. You really pleased me as a guest.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X9035CHchristinec
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi X9035CHchristinec, Wow....what a great review! I appreciate your comments and was happy to hear our staff went out of their way to provide great service. Thank you for choosing our hotel and I look forward to you returning soon. Cheers! Kevin - GM

Canton, Georgia
Reviewed 1 week ago

Our flight was canceled do to snow in Hartford CT. We choose Embassy Suits because of it's reputation and high quality service. We were greeted with respect from the time we were picked up by the shuttle at the airport from the time they dropped us off. Great breakfast with anything you want plus custom omelets and other sides served...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Seniortravelors
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Seniortravelors, Thanks so much for your review. I'm sorry to hear about your flight being cancelled but happy to hear you enjoyed your stay with us! I greatly appreciate your loyalty to the Embassy Suites brand and hope to have you return soon under better circumstances. All the best, Kevin - GM

Atlanta, Georgia
Reviewed 1 week ago

This is a great hotel. Lobby is huge with lots of space to work or enjoy the Manager's reception. Rooms are spacious and comfortable. My room was quiet. Good WiFi on the complimentary plan. The staff was friendly and helpful. Good breakfast selection.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank charlespD9838FP
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi charlespD9838FP, Thank you for providing a review of our hotel. I was very pleased to see you enjoyed your stay and found our hotel to be quiet and comfortable. I was particularly happy with your comments on our staff. I look forward to having you return soon! Take care, Kevin - GM

MCDONOUGH
Reviewed 1 week ago

Highly recommended to all that want to treat and pamper yourself and family without breaking the bank to much. Evening reception is every night not just some nights. The made to order breakfast is fantastic.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank VANESSA E
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi VANESSA E, Thanks very much for your comments. I'm happy to see you enjoyed your stay and hope you return soon. Cheers! Kevin - GM

Springfield, Ohio
Reviewed 1 week ago

This is a newly remodeled hotel. It had a very clean modern appearance and the rooms were nicely decorated and very modern. Their evening welcome reception provides you with one free drink of your choice per night, as well as some delicious hors d'oeuvres, and snacks. The breakfast buffet is by far the best I have ever seen at any...

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Helpful?
Thank tacketsa
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi tacketsa, Thanks so much for your review. I greatly appreciate your comments particularly mentioning our breakfast team. I'm happy to see you'll return the next time you're in Charlotte. Take care, Kevin - GM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 South Tryon St, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $183 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Orbitz so you can book your Embassy Suites by Hilton Charlotte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte staff and other travellers.
7 questions
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Kelseyville, California
7 months ago
Pekin, Illinois
over a year ago
over a year ago
Charlotte, North Carolina

See all questions (7)

Questions? Get answers from Embassy Suites by Hilton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an end room, more spacious & private”
 of 5 bubbles tacketsa, 17 Feb 2017 | Read review
“stay on the opposite side of the elevator its away from the road.”
 of 5 bubbles MattB2, 29 Jan 2017 | Read review
“Ask for a room on the back of the property. Rooms on the front have some traffic noise.”
 of 5 bubbles BizTraveller48180, 20 Dec 2016 | Read review
“Choose your own room with the website or app!”
 of 5 bubbles ApolloBeachWanderer, 21 Nov 2016 | Read review
“If staying, be sure construction is complete!”
  • construction mess
 of 5 bubbles lisapQ4994AR, 12 Nov 2016 | Read review
5 of 5