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    Embassy Suites by Hilton Charlotte

    4800 S Tryon St, Charlotte, NC 28217-2402
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    2017-08-27 2017-08-28
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    US$169
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    Traveller (168)
    Room & Suite (119)
    Dining (42)
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    Overview
    • Excellent42%
    • Very good26%
    • Average15%
    • Poor9%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Charlotte
    Special Offer: Double Points, Every Stay
    Hotel deals
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    HYATT house Charlotte Airport
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    Rooms
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,293)
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    Time of year
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    1 - 5 of 1,285 reviews

    Reviewed 5 days ago via mobile

    Stayed at this location on business. The rooms are a little dated. I had a problem with the air conditioning not working and reported it to the front desk after the first night. Upon returning to my room late after a long work day, my...More

    Thank TBO88
    Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 2 days ago

    Hi TBO88, Thank you very much for your feedback although I was disappointed to see we fell short of meeting your expectations. I've reviewed your comments with our team as this does not reflect the level of service we aim to provide our guests. Please...More

    Hotel's Favourite
    Reviewed 5 weeks ago

    Stayed in this hotel 3 nights for a wedding. The rooms were awesome, with a seperate bedroom and living room/kitchen. A couch in the living room pulled out and made another bed. The room we were in with 2 queen beds and a sofa sleeper...More

    Thank btwjmwcpa
    Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 3 weeks ago

    Hi btwjmwcpa, Thank you for your comments. I'm very happy to see you had a nice experience and enjoyed some of the many benefits we have as an Embassy Suites! We look forward to having you return soon. Take care, Kevin - GM

    Reviewed 1 week ago

    Typically my stay at any Embassy Suites is very pleasant. This visit was disappointing. The remodeled rooms look nice, but were not as clean as they could have been. I'm still confused about the random blue painters tape on the wall. It was explained to...More

    Review collected in partnership with Embassy Suites Hotels
    Thank L2428SMstevenm
    Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 2 days ago

    Hi L2428SMstevenm, Thank you very much for your review of our hotel and loyalty to the Embassy Suites brand. I apologize we fell short of exceeding your expectations on this visit. I made a note of the blue painter's tape that you mentioned. It was...More

    Reviewed 1 week ago

    On check in I was given a room that was already occupied and found someone in the shower. I had to wait for a room to be cleaned. The first night I woke up at 1 am and found 5 cockroaches on the bathroom and...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank NavyCFAI
    Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 2 days ago

    Hi NavyCFAI, Thank you very much for your comments. Please accept my apology for the obvious lack of service and cleanliness you experienced during your stay. I've reviewed this with the team as this reflects a significant breakdown of service. We employ a professional pest...More

    Reviewed 1 week ago

    Worst Embassy Suites I have stayed in to date and my company uses this hotel chain for every occasion. No bottled water in rooms, broken kuerig, no tub- only a walk in shower, broken cabinet door, room service let them selves in when I called...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank rebeccawV3376YT
    Response from KevinCharlotte, General Manager at Embassy Suites by Hilton CharlotteResponded 2 days ago

    Hi rebeccawV3376YT, Thanks very much for your comments. I was extremely disappointed to see you had several issues in your suite. This does not reflect the quality of service and experience that we strive to provide every guest. Please accept my apology as your room...More

    HYATT house Charlotte Airport
    569 reviews
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    Clarion Hotel Airport & Conference Center
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    Hyatt Place Charlotte Airport/Tyvola Road
    711 reviews
    #36 of 178 hotels in Charlotte
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$149 - US$282 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Business Hotel in Charlotte
    • #43 Romantic Hotel in Charlotte
    • #49 Family Hotel in Charlotte
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 274
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Orbitz, Priceline, Travelocity, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, Agoda, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Charlotte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • North Carolina >
    • Charlotte >
    • Eagle Lake
    • Also Known As
    • Embassy Suites Charlotte ,
    • Charlotte Embassy Suites
    Add Photo Photos
    Traveller (168)
    Room & Suite (119)
    Dining (42)
    Pool & Beach (14)
    Hotel & Grounds (143)
    Bathroom (14)
    Business Centre & Event Rooms (6)
    Nearby
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    239 reviews
    .57 km away
     
    Courtyard Charlotte Airport/Billy Graham Parkway
    368 reviews
    .21 km away
     
    Hyatt Place Charlotte Airport/Tyvola Road
    711 reviews
    3.09 km away
     
    HYATT house Charlotte Airport
    569 reviews
    .20 km away
     
    Nearby Restaurants
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    .78 km away
    Carolina Prime Steakhouse
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    .92 km away
    Nearby Attractions
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    177 reviews
    1.18 km away
    The Sleepy Poet Antiques Mall
    61 reviews
    1.29 km away
    Doc Porter's Distillery
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    1.39 km away
    McColl Center for Visual Art
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    .29 km away
    Ask a question
    Questions & Answers
    Kristen K
    1 April 2017|
    AnswerShow all 4 answers
    Response from KevinCharlotte | Property representative |
    Hi terps3. Breakfast hours are 6am-9:30am Mon-Fri and 7am-10:30am on Sat and Sunday. Take care, Kevin
    0
    Votes
    Hannie1976
    12 October 2016|
    AnswerShow all 3 answers
    Response from Charlotte S | Property representative |
    Hello, Thank you for your inquiry. At this time we have an estimated completion of November 1st, however this will most likely change. It is best to call the hotel directly and inquire about our renovation updates... More
    0
    Votes
    kfd559
    24 July 2016|
    AnswerShow all 5 answers
    Response from Charlotte S | Property representative |
    Easiest route is to take 49 (South Tryon) heading North just a bit past 4 miles. 77 will be jammed during rush hours. Another option is on Old Pineville road about a mile from the hotel. Charlotte has a light rail and we are... More
    0
    Votes
    Room Tips
    "Ask for close to the elevator if walking is an issue."
    Read review
    "try the other Embassy Suites by the racetrack-much nicer"
    Read review
    "The atrium gets very loud in the evenings, get a room that does not face into it."
    Read review
    "All rooms overlook the downstairs hospitality area."
    Read review
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