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Hilton Charlotte University Place

PricelineUS$112*
View Deal
#19 of 177 Hotels in Charlotte
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$128*
US$112*
US$116*
US$116*
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Hilton Charlotte University Place
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1,486 Reviews from our TripAdvisor Community

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Showing 1,471: English reviews
Tulsa, Oklahoma
Reviewed 2 weeks ago via mobile

This is a great hotel in Charlotte. Nice room product. Very clean and well appointed. The hotel is on a small lake with a small shopping center attached via pedestrian bridges. Not all the stores are occupied but there are several restaurants and shops at your avail. Good solid choice for overnight stay or meeting

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Helpful?
Thank Dianne D
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Dianne D, Thank you for your positive comments in regards to your recent stay . We were delighted to hear that you not only enjoyed the hotel but also enjoyed the surrounding shops and restaurants. We look forward to you choosing the Hilton Charlotte University Place as your "choice" hotel the next time you are in the area. Sincerely,...

Bradenton
Reviewed 2 weeks ago

This was one of the best experiences so far. Other than internet issues everything was very nice. Staff was exceptionally pleasant and attentive. The location is good, nice restaurants within walking distance and some shopping. Good value

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank monad174
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager

Reviewed 2 weeks ago

Something in the room made me cough so bad, that I ended up relocating to our car in the middle of the night. I slept outside for over three hours before returning to the room. Reservation manager refused to offer any form of a refund. I would not recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jessica S
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Jessica S, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. The Executive Team are reviewing your comments in regards to an issue with the air. Your feedback will be used to assist in improving...

Winston Salem, North Carolina
Reviewed 2 weeks ago

Overall the hotel was great. The rooms were clean. The gym area was good.I was there for business. So the conference room was nicertainly sizes. The food was good. The lobby area was nice and spacious.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank bonitap972
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed the cleanliness of the hotel and the amenities. It was a pleasure to accommodate you during your business trip and look forward to see you again in the near future. Sincerely, Theresa Foust Guest Loyalty Manager

Charlotte, North Carolina
Reviewed 2 weeks ago

While booking I liked the idea of a hotel right next to a lake which has a boardwalk and restaurants alongside. When I checked in I told the concierge the purpose of my visit and that I was visiting with family, and they gave me a room on the executive level. The executive level rooms include access to the lounge....

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Helpful?
Thank harpal469
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. I'm glad to hear that the manager sent up a welcome package for your family to enjoy. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back...

Richmond, Vermont
Reviewed 2 weeks ago

We go to this hotel almost every year for the past 15 years and every time we are satisfied if we have a problem they take care of it. The staff is very friendly. The hotel is very clean and neat. Nice place to stay

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Pauline F
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Pauline F, I'm glad to hear that you have enjoyed the friendly staff and cleanliness of the hotel. It is our pleasure to have the opportunity to accommodate you during your stay for the past 15 years. We look forward to welcoming you back over the next 15 years. Sincerely, Theresa Foust Guest Loyalty Manager

San Antonio
Reviewed 3 weeks ago

I just completed another restful stay at this hotel and can absolutely say they are consistently good. The rooms are very clean, the staff is super friendly and the room service is quick and reasonable. Comfy beds! Great location for me near the work location I visit. I'll be back.

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Helpful?
Thank BrideMomSanAntonio
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear BrideMomSanAntoinio, I'm so happy to hear that you enjoyed your restful stay with us and the comfort of the beds. Thank you for your kind words of the staff and the cleanliness of the hotel. I hope to see you again during next visit for work. Sincerely, Theresa Foust Guest Loyalty Manager

Winterport, Maine
Reviewed 3 weeks ago

I went to this hotel for a work conference, with a receipt from my employer that paid for the room. To my surprise, my credit card was charged for my room a month after my stay. I called the hotel customer service and got completely blown off. First, a lady tried to tell me that she would call me "in...

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Helpful?
Thank Emily C
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Emily C, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. The Executive Team are reviewing your comments regarding the charge on your credit card and following up with your with a resolution. I hope...

Azzano Decimo, Italy
Reviewed 3 weeks ago

Hotel is quite good; rooms are big and clean even if some of them would need a more appropriate maintenance. The air conditioning in the rooms that have it close to the window (and not on the roof) is quite noisy and it would be good, during check-in, to ask for an alternative to it I would suggest, during check-in,...

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Helpful?
Thank Stefano S
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Stefano S, Thank you for taking a moment to share your experience. The Executive Team are reviewing your comments of concerns. Your feedback will be used to assist in improving our guest experience and training our staff. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel in...

Reviewed 3 weeks ago

We had a work event planned at this hotel and it exceeded our expectation. The hotel is clean and at a beautiful location, close to shopping, bars, entertainment! The staff is professional and welcoming.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N76TGmichellek
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your work event and the staff was professional and welcoming. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel for your next work event. Sincerely, Theresa Foust Guest...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Region: United States > North Carolina > Charlotte
Price Range: $181 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Priceline, Cancelon, Hilton Hotels Direct, TripOnline SA, Hotels.com, getaroom.com and HotelQuickly so you can book your Hilton Charlotte University Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Charlotte University Place staff and other travellers.
11 questions
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See all questions (11)

Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for lake view”
durhamelectromech, 27 Apr 2017 | Read review
“Great views of lake and shopping area towards side and rear of hotel.”
BrideMomSanAntonio, 8 Apr 2017 | Read review
“ask for lake view and roof air conditioning (not the one on the wall that are all quite noisy)”
StefanoS476, 7 Apr 2017 | Read review
“Room 713 was a standard room”
90edwardd, 30 Mar 2017 | Read review
“I'm a Hilton rewards member. I have never had a bad room.”
Traveling_Ms_Mariah, 30 Mar 2017 | Read review
5 of 5
Priceline
US$112* /night
View Deal
Booking.comUS$116
TripAdvisorUS$116
AMOMAUS$128
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*Disclaimer
Prices are for 1 room, 2 adults
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