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Hilton Charlotte University Place

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Traveller (223)
Room & Suite (104)
Dining (13)
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Overview
  • Excellent60%
  • Very good24%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“erin brown”(28 reviews)
“man made lake”(20 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Charlotte University Place
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Charlotte University Place
Special Offer: Double Points, Every Stay
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,674)
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All reviewserin brownguest loyalty managerman made lakelake viewthe executive loungesmall lakecharlotte universityfamily reunionshopping and restaurantsbusiness tripexcellent stayvery nice hotelvalet parkingparking lotconferenceweddingbanquet
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11 - 15 of 1,657 reviews
Reviewed 13 March 2018

We stayed at this property for a dance convention. They were the host hotel. Staff was wonderful, lobby beautiful, honors lounge was pretty great and convention was well set up. Our room was a bit musty smelling and the bathroom had seen better days.More

Review collected in partnership with Hilton Hotels & Resorts
Thank WeGo321
Response from Kimberly M, Guest Relations Manager at Hilton Charlotte University PlaceResponded 3 days ago

Dear WeGo321, Thank you for taking the time to review our hotel. The hotel is full of excitement during these events and I am happy to hear that you were pleased with your stay. We appreciate your feedback regarding your room experience and apologize for...More

Reviewed 10 March 2018

I wasn't happy with my stay here and the only reason was that it was close to where I needed to be for a business trip. Unlike other places I stay at, breakfast wasn't included in the price and it was an extra $18, which...More

Thank EdK_IL
Response from Kimberly M, Guest Relations Manager at Hilton Charlotte University PlaceResponded 12 March 2018

Dear Edk_IL, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to ensure an exceptional stay for each and every guest and we are disheartened to hear that you were not happy. I'm very sorry...More

Reviewed 8 March 2018

I booked this trip through Hotwire and even though I had paid in full the hotel then charged my account. While there I let the front desk know about the discrepancy and they were less than helpful. I called Hotwire and they had the issue...More

Thank tannanicola33
Response from Kimberly M, Guest Relations Manager at Hilton Charlotte University PlaceResponded 11 March 2018

Dear tannanicola33, Thank you for taking the time to express your concerns regarding your recent stay at our hotel. We appreciate the detailed feedback regarding the 3rd party reservation and hotel billing. A representative from the Management team has sent an email to you requesting...More

Reviewed 21 February 2018

When attending Westie Fest earlier this month, I had one of the most frustrating experiences with the hotel regarding the charges and payment, causing me to have to pay them 2x because of an error by THEIR agent who I was told "worked there a...More

Thank salsabydzign
Response from Kimberly M, Guest Relations Manager at Hilton Charlotte University PlaceResponded 25 February 2018

Dear Salsabydzign, Thank you for your feedback regarding your recent stay. We strive to provide exceptional service in all areas for our valued guests, so we are disappointed to learn about your billing experience. We sincerely apologize for any shortcomings in service you may have...More

Reviewed 20 February 2018

Hotel has clearly been renovated in last decade, but not well. Corners of hallways and rooms full of dust, ladybugs all over our room and hallway outside of room. Sunday (our last day) there was a power outage and I was stuck in an elevator...More

1  Thank Cordy2424
Response from Kimberly M, Guest Relations Manager at Hilton Charlotte University PlaceResponded 25 February 2018

Dear Cordy2424, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. We apologize we were not able to provide you with...More

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Best Value Properties in Charlotte, NC
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$125 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (223)
Room & Suite (104)
Dining (13)
Pool & Beach (4)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
arthursN1282HN
6 April 2018|
AnswerShow all 4 answers
Response from MRSROCKL | Reviewed this property |
Only if you are on the concierge floors.
1
Vote
Shopgrl2009
11 August 2017|
AnswerShow all 6 answers
Response from Kimberly M | Property representative |
Hi, yes the Executive Lounge is open 7 days a week. Breakfast is served from 6:30am-10:00am and evening light refreshments from 5:00pm-7:00pm. The Executive Lounge closes daily at 9:00pm. I hope this information is helpful... More
0
Votes
kimlo
9 April 2017|
AnswerShow all 4 answers
Response from Kimberly M | Property representative |
Hello, Our hotel is located 20 minutes from the airport. There is not a shuttle to pick up or drop off at the airport. Best Regards, Theresa Foust Guest Loyalty Manager
1
Vote
Room Tips
"Rooms at the end of halls are super quiet and away from noisy foot traffic"
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"Lake view would be better than parking lot"
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"Ask for lake view unless you enjoy looking at parking lots."
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"Upgrade your room to the executive floor. It's worth it!"
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