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Sheraton Charlotte Airport Hotel

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#55 of 176 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Sheraton Charlotte Airport Hotel
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460 Reviews from our TripAdvisor Community

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Showing 452: English reviews
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Reviewed 4 days ago NEWvia mobile

We've stayed at this hotel twice on Friday nights due to overnight layovers at CTL. Both times, the hotel has been host to super rowdy events that had attendees walking the halls and making a lot of noise at all hours of night. No one in our family got a decent night's sleep. And don't even get me started on...

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Helpful?
Thank Cooper K
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Cooper K, Thank you for taking the time to share feedback from your stay. Providing our guest with outstanding customer service is of the utmost importance to us and I am delighted you experienced that first hand. There was a city wide event this weekend that our hotel participated in which lead to us having a full house. I apologize...

Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 29 September 2016

I was in the Charlotte area for a 90 yr. dad's birthday and medical appt. Travel with my little Yorkie. Arrived at the reception and Lupita greeted me. Extremely nice and professional. She checked me in, showed me where to park, where to take my little one for potty visits. She escorted me to my room which was perfect. My...

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Helpful?
Thank imdun
About Hotel's Favourite Review
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to leave such a wonderful review for the Sheraton Charlotte Airport hotel! I am delighted that you enjoyed your time with us, and that your little Yorkie was able to join you! We strive to provide our guest with a warm, welcoming and clean environment and I’m happy you were able to experience that...

Washington, DC
Reviewed 1 week ago

I stayed at the Sheraton Charlotte Airport hotel in February while on a business trip to Charlotte. I found the hotel to be very clean and comfortable, if a bit dated. Everything in the room was a shade of brown which made it feel kind of dull. This is consistent with other Sheraton properties I've visited. The onsite restaurant had...

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Helpful?
Thank ABTraveler1
São Paulo
Reviewed 3 weeks ago via mobile

After been flying for 10 hours, I arrived 6 hours earlier than the avaliable time for check in. But the hotel has offered me a room 5 minutes later. Nice room, very clean and a quiet place, what could be better than this! By the way, 7 minutes from the Airport! ------- Mesmo com um horário de check in as...

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Helpful?
Thank Julio M
Asheville, North Carolina
Reviewed 25 January 2017

The lobby has an indoor/outdoor pool, bar, and restaurant. The bar and resturant serves the worse food I had in a long time....it's a shame as the customer service and lobby bar, pool etc is quite nice. The rooms are a decent size, comfortable bed, very nice amenities. The club level lounge like the resturant is bad. Wine is Sutter,...

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Helpful?
Thank riceland
Reviewed 15 January 2017

This was probably my best visit to this hotel. A year ago I considered this a 3 star wanna be hotel. Now this hotel has a top notch staff and gets 5 stars. Everything was clean and fresh. We were greeted at the desk by Meredith(I think and am sorry if this is the wrong name) who went above and...

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Helpful?
Thank DividedHouse
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to complete a review! On behalf of the entire team, I’d like to thank you for your extremely generous review! We have recently renovated our lobby, restaurant/lounge and guest rooms. We are constantly striving to advance our services and I am happy that you noticed our improvements. I really appreciate you pointing out the...

Belmont, North Carolina
Reviewed 14 January 2017

The hotel itself is beautiful. The room was a good size with comfortable beds. The shower was hard to navigate as we had to take what they had left -which was a handicap room. However, the shower sprayer had good pressure. We had the buffet breakfast which had a great selection and great service (thanks Erica). We left our cars...

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Helpful?
Thank happyvacationeer
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport hotel! We really appreciate all of your wonderful comments, including the compliments of Erica and Carlos! No matter the situation big or small, providing the best customer’s service is what our team strives to achieve. I am delighted to hear that your stay was up to your standards and that you enjoyed...

Nashville, Tennessee
Reviewed 11 January 2017 via mobile

came on a business trip. The catered food had good taste and the purchased lobster mac and blue cheese burger were very good. The hotel staff was very fast and friendly! i.e. i went to the service desk to request room service. the request was fulfilled before i returned back to the room within 5 minutes.

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Helpful?
Thank ricosauve3000
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to complete a review of the Sheraton Charlotte Airport Hotel! I am thrilled that you enjoyed everything from the food in our on-site restaurant, Oscars, to the quick and friendly service from our team! We understand that your time is valuable and fulfilling guest requests in a timely manner is of the utmost importance...

Greenville, South Carolina
Reviewed 11 January 2017

We flew in from Greenville, SC and were picked up at the airport quickly and our drive was wonderful. He was full of information and was very helpful. When we got t the hotel he took care of our bag and delivered them to our room. Our check in was smooth and we were able to get a room on...

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Helpful?
Thank Richard F
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Richard, thank you for choosing the Sheraton Charlotte Airport as your destination. I would like to thank you for your loyalty as a Platinum SPG member! I am absolutely delighted that you enjoyed everything from the shuttle service to our Sheraton Sweet Sleeper beds! We strive to provide our guest with the best customer service and I’m glad to hear...

Modesto, California
Reviewed 24 December 2016

A very last minute trip to Charlotte NC found us staying at the Sheraton Charlotte Airport hotel for the first time. I was a little hesitant to stay at a hotel so near the airport because of the possible noise level, but that fear was put to rest. You heard very little noise from the incoming/outgoing flights. The noise we...

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1Thank cantoosing
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel. Although this was a quick last minute trip, I am delighted that you enjoyed your time with us. I do apologize for the noise issue you stated coming from a pet friendly room and for the inconvenience that had caused you. I am happy that you liked our recently renovated rooms...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Dr, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208-3551
Region: United States > North Carolina > Charlotte
Price Range: $172 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com and Starwood so you can book your Sheraton Charlotte Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#9 Green Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Charlotte Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Charlotte Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book through a third party (like Orbitz) you may not get the room you requested.”
 of 5 bubbles happyvacationeer, 14 Jan 2017 | Read review
“820 was a very nice room”
 of 5 bubbles RichardF215, 11 Jan 2017 | Read review
“This is a pet friendly hotel. Choose your rooms accordingly.”
 of 5 bubbles cantoosing, 24 Dec 2016 | Read review
“We had a joining rooms with my sister. Made it easy for our dog to visit.”
 of 5 bubbles frankp348, 17 Oct 2016 | Read review
“room 117 was close to an exit on first floor.”
 of 5 bubbles imdun, 29 Sep 2016 | Read review
5 of 5