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Charlotte Marriott SouthPark

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Experience recently redesigned accommodations at Charlotte Marriott SouthPark, a boutique hotel in Charlotte, North Carolina offering a perfect blend of Southern hospitality and modern elegance. We offer an ideal setting in the upscale SouthPark neighborhood near downtown Charlotte. Close to our hotel, find award-winning area attractions including Carowinds Theme Park and Bank of America Stadium.
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Property amenities
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Paid Wifi
Paid Internet
Room Service
Free Internet
Wheelchair Access
Bar/Lounge
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Green
Classic
HOTEL CLASS
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Reviews (117)
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116 results
Traveller rating
47
29
14
11
15
Traveller type
Time of year
LanguageEnglish
47
29
14
11
15
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All reviews m club room updates outdoor shopping area recent renovations mall across the street evening appetizers football team the concierge lounge infused water rooms are beautiful hardwood floors south park aaa rate desperate need location is great large tv free wifi
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1 - 5 of 116 reviews
Reviewed 4 days ago via mobile

Small but quaint with beautiful sculptures and artwork. And a lovely courtyard. This is not your average over the top Marriott. They made me feel right at home yet the furnishings were elegant. The courtyard was a pretty sight for a small wedding reception with...More

Date of stay: December 2018
Thank hood04
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 3 days ago

Dear hood04, Thank you so much for your wonderful comments about our hotel and our outside patio courtyard. We also feel that this area is a hidden gem for wedding and group receptions - or just enjoying coffee or a cocktail after work! I am...More

Reviewed 1 week ago

We stayed at this property for 2 nights, Friday, Nov. 20 - Sunday, Dec 2. The front desk staff was rude at check in, there were zero upgrades for loyalty platinum members (no point bonus, no room upgrades) and that is not a big deal,...More

Date of stay: December 2018
Thank letstakethetrip
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 1 week ago

Dear letstakethetrip, Please accept our sincere apologies for the various disappointments you encountered during your recent stay. We understand that this is not the type of visit you would expect at a Marriott hotel; nor is this what we expect to offer. We appreciate your...More

Reviewed 2 weeks ago

I am a Marriott rewards member but that obviously means nothing. I looked at booking on the Marriott web site but the price seemed high and they said there was “only three rooms left” so I called the hotel and was quoted a rate approximately...More

Date of stay: November 2018
Thank 907RichardS907
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

Dear 907Richard907, I'm sorry to hear about the discrepancy in the rate between what you saw on marriott.com and what the hotel quoted you when you called directly. Our rates due fluctuate daily and the rate can change from one day to the next; however,...More

Reviewed 2 weeks ago

We checked in at 2pm, they had one room ready but not the other. We were there for a cross country meet , so we went away for practice run. We came back to the hotel around 5pm. We did not get our 2nd room...More

Date of stay: November 2018
Thank Curious396411
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

Dear Curious396411, Please accept our apologies for the delay in preparing your second room for arrival. We pride ourselves on excellence in our product and our service and I apologize that we fell short of these expectations on this occasion. We hope your cross country...More

Reviewed 2 weeks ago via mobile

The front desk employee, a young ladies, delivered quite possibly the most abysmal customer service I have ever encountered at any hotel ever. My children and I arrived a few hours past check in time and our room was not ready. That alone is unacceptable,...More

Date of stay: July 2018
Thank oliviatJ57YR
Response from Kris H, General Manager at Charlotte Marriott SouthParkResponded 2 weeks ago

Dear oliviaJ57YR, Please accept our sincere apology for your disappointing check-in experience. I understand your frustration with having to wait for your room to be ready, especially after a long day of travel with your family. We pride ourselves on excellence in customer service and...More

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Questions & Answers
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Kathryn L
September 28, 2017|
AnswerShow all 5 answers
Response from Hans K | Reviewed this property |
I believe they do allow service dogs - in fact by law they have to? Agree with the other response - mostly a parking lot - however there is a nice walk towards the left (exit) where you will find some grass spots - I ran... More
1
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Chiki2399
September 14, 2017|
AnswerShow all 8 answers
Response from Valerie P | Reviewed this property |
Yes, they serve breakfast.
1
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Room Tips
"Avoid this property."
letstakethetrip
1 week ago
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"Make certain you don’t stay on the 2nd floor and get stuck with the view of the roof exhaust fans."
907RichardS907
2 weeks ago
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"For meetings, we love the Terrace Ballroom"
richardstorm
Nov. 3, 2018
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"I prefer the room on the back, not over the parking in front."
orth1
Oct. 30, 2018
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PRICE RANGE
US$146 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charlotte marriott southpark hotel charlottemarriott charlotte
FORMERLY KNOWN AS
The Park Hotel
LOCATION
United StatesNorth CarolinaCharlotteBarclay Downs
NUMBER OF ROOMS
185
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