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The lady at the desk was very unpleasant, she was very grumpy and unpatient, im glad i've forgotten her name.. The other staff was friendly though. The beds were good and clean. The breakfast is free and that was the only good thing. It consisted...More
When I first walked on I noticed the carpet needed to be clean and the furniture was dusty. After walking through I thought everything else is clean so this will do then I noticed trash in the trash can that neither of us put in...More
1 Thank Tonia J
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 3 weeks ago
Tonia, We are very sorry you experienced this, it is not our quality standard and is constantly addressed. We are beginning renovations in the fall, we hope you will return to see the new improved Chestnut Tree.
Thank you for taking the time to review...More
Very clean, dated but well kept. We had a double room, beds very small. Not a true full size mattress. Large outdoor pool. Friendly staff. Restaurant attached, very good breakfast. Would have gave higher rating but the shower did not work properly.
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 4 weeks ago
Thank you for your feedback and your positive comments. We wish you would have reported the shower, maybe we could have fixed it. We hope you will visit us again, please watch for updates to our renovation project.
This was my second stay at the Chestnut Tree Inn,both comped by Harrahs.The check-in was professional and efficient,greeted by two friendly young lads.This was the highlight of my stay at Chestnut Tree In..They placed me in the building on the hill,which I would advise to...More
3 Thank glynr34
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 12 June 2017
You are exactly right a clean room should be expected..... I hate to make excuses...but we were extremely short handed this weekend and I know things were missed. I apologize for your experience....glad you were comped by the casino
The hotel room basic and clean but could use new carpet. Beds comfy and lots of pillows.Breakfast was free with room and very good ! Staff friendly.Casino about a mile away.we would stay there again .
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 2 June 2017
Thank you jpriest for taking the time to share feedback. We are pleased you would stay with us again. Please know that we will begin room renovations in the fall, and the carpet will be replaced and new furniture throughout!
US$90 - US$130 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available ,
Number of rooms
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Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The lobby, breakfast room, and all other indoor public areas are non-smoking. Hope that helps!
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"Stay away from rooms on the hill.The units adjacent too the lobby are nicer and cleaner."