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Comfort Suites Concord Mills

Traveller (58)
Room & Suite (34)
Dining (4)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
We are an all suite hotel (every room has a fold-out couch). We have separate bedroom suites and regular suites. Free hot breakfast included (eggs, sausage, bacon, &/or ham, make your own waffles, danishes, muffins, cereals, yogurt, fruit... Our coffee is available 24/7) Enjoy nearby shopping and the many many events in the area. We are located next to interstate 85 and route 485; this will give you easy access to Charlotte and it's many attractions... Have a safe trip in - we'll see you when you get here!
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Property amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Golf Course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
28Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
7800 Gateway Ln NW, Concord, NC 28027-4419
Getting there
Concord Regoinal Airport2 km
Douglas Airport28 km
See all nearby hotels
Reviews & more
205Reviews
93Photos
2Q+A
32Room tips
Traveller rating
  • 92
  • 64
  • 24
  • 10
  • 15
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
I was surprised at how run down and damaged this hotel appeared. Our room had a cracked sink, a torn lampshade and did not appear very clean. The breakfast room and meal were not appealing. Staff did not offer much assistance.
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Response from G M, General Manager at Comfort Suites Concord Mills
Responded 1 week ago
We apologize that you feel this way. We take pride in our hotel and it is our mission to make sure our guests are 100% happy with their stay. We were not made aware of any issue that you may have encountered and would love to hear back from you. If you could contact us by phone we would love to hear from you and have a chance to correct the issue you may have encountered. Thank you for choosing Choice Hotels and we look forward to hearing from you soon.
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Hotel was very easy to get too. We ended up on the first floor. Traffic noise was a little higher than expected but not too obtrusive. Bed was very comfortable. Room was a good size. Shower was very nice and had a strong flow. Plenty of hot water. Breakfast was pretty good.
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Response from G M, General Manager at Comfort Suites Concord Mills
Responded 4 weeks ago
Thank you for choosing Comfort Suites for your lodging needs. We appreciate your business.
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We stayed here Friday and Saturday night. Took 4 showers total between us and the water was never hot. NOT EVEN WARM. The drain was clogged for whatever reason. The lamp is busted in multiple places. The floor was absolutely disgusting. And to top it off we put our do not
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Response from G M, General Manager at Comfort Suites Concord Mills
Responded Nov. 13, 2018
We appreciate your patronage to Choice Hotels. I have investigated your complaint. We show that you did have your Do Not Disturb sign on the guest room door, which we honor at the guest request. My Housekeeping manager informed me that the Do Not Disturb sign was left on the guest room door, therefore we honor this request and do not enter the room. I apologize if you feel like we dropped the ball on service, but we try our best to honor our guests requests. Since our hotel is limited service our Room Attendant's hours vary depending upon demand. Please keep in mind as long as the DND sign is left on the door we will not enter. Thank you for informing me of this issue. I have spoken to our Housekeeping Team and informed them of the importance of double checking all DND rooms before their departure for the day.
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Our stay was nothing that we thought it was gonna be. the first night our car got hit and the driver took off which I guess wasn't the hotels fault but they did tell us that there was cameras outside and when the police got there there was no cameras. then our toilet ended up
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Response from G M, General Manager at Comfort Suites Concord Mills
Responded Oct. 16, 2018
I apologize that your stay was less than perfect during your stay. The toilet issue and the pool was absolutely uncalled for. We take pride in taking care of our guest. We have obviously failed in taking care of your issues. I apologize that your stay was not 100% to your satisfaction. We do have cameras that record our parking lot and many other areas of our hotel. I am unsure who offered you the incorrect information but you are welcome to give me a call to discuss. Again we apologize for your inconveniences and I look forward to hearing from you soon.
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Stayed the weekend for the race, everything in the area booked up. we were close to the track, at a major intersection with traffic control. Room was very clean, amazingly quiet. Would surely stay there again
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Response from G M, General Manager at Comfort Suites Concord Mills
Responded Oct. 2, 2018
Thank you for choosing our hotel for your lodging needs. We appreciate your business and we look forward to seeing you again.
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Spacious Room
Shower repairs
room view of parking lot and Waffle House
mold above shower
beds
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Coming in for a concert at PNC - is there a shuttle to the venue?
I don't think so, I didn't see any hotel shuttles.
1 vote
Yes we do, we give you a doggie bag with waste pick up bags and a treat for your dog.
1 vote
"Higher floors are quieter."
"We were on fifth floor (top) midway down hallway. We never heard any other patrons with our doors closed in bedroom."
"This hotel is pet friendly."
"This is in walking distance too a lot of nice restaurants."
"Awesome customer service, excellent hotel, reasonably priced"
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PRICE RANGE
US$100 - US$197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel concordcomfort suites concordconcord comfort suites
LOCATION
United StatesNorth CarolinaConcord
NUMBER OF ROOMS
84
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