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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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Embassy Suites by Hilton Charlotte - Concord \/ Golf  Resort & Spa
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1,149 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
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Showing 1,144: English reviews
Mt.Pleasant, SC
Level Contributor
67 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago

I was on the 6th floor, checkin was quick, room was very very clean, and all staff I encountered were friendly -- not just polite, but friendly. I found myself wishing that the lobby/atrium and some furnishings could be updated so that this would be an amazing hotel.

Helpful?
Thank SRinSCarolina
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are glad that you enjoyed your recent stay with us! Also, we do appreciate your feedback in regards to the updates to the hotel. We have steadily started making changes/updates to the hotel. Hopefully during your next stay you will be better pleased with the look of the hotel. Safe Travels! Kristen M. More 

Candler, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 weeks ago

This Hotel is very nice, the breakfast is great, the hotel is very clean and the staff goes above and beyond to make you feel right at home. The hotel is in a very good location to restaurants, shopping and a lot of cool racing stuff very local if you like nascar.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joel H
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! It is great to hear that you enjoyed your recent stay with us! We are very fortunate to be so centrally located between many attractions and are glad that you acknowledged that! We definitely look forward to seeing you again soon! Safe Travels. Kristen M. More 

Greenwood, South Carolina
2 reviews
Reviewed 2 weeks ago

We stayed here with a dance convention this past weekend and the acommadations were wonderful! We would definitely stay again. The only thing that was not up to par was the front desk check in. Not many of them seemed to be highly trained, but were very kind and did the best they could with the amount of people they... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank AliciaB111868
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are glad that you enjoyed your stay with us during your dance convention! We do have a few new staff members are the front desk and I will pass along your concern to our Front Office Manager. We look forward to seeing you again on another visit!! Safe Travels. Kristen M. More 

greenville, United States
1 review
Reviewed 2 weeks ago

There were six ladies! We had a great time shopping in the area. The location of the hotel was great. The breakfast was wonderful! The transportation by the hotel to the mall and restaurants made our shopping experience each day a great success!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank sararZ4118CL
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! It is so great to hear that you ladies enjoyed your getaway to our property and were able to utilize our complimentary shuttle! We do hope to see you again on a future stay and purpose you will be able to try our Spa Botanica! Safe Travels! Kristen M. More 

Olathe, Kansas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

I drive out of my way every time and will pay more when I am in Charlotte just to stay here.. Very Very nice Embassy, in fact.. the nicest one I have ever stayed at.. love everything about it. The high end feeling of the lobby area, the room, the bar, the Rocky River Grill restaurant, the pool and spa... More 

Helpful?
Thank kevnles2010
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We also thank you for your continued loyalty with us! It is great to hear that we have continued to provide the excellent Embassy Suites customer service that we strive for! We look forward to seeing you again on your next visit! Safe Travels. Kristen M. More 

Raleigh, North Carolina
Level Contributor
715 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 3 weeks ago

First time staying at this hotel, very pleased with the high end feeling when you walk in the door. I didn't know they had a spa until I visited. Love the suites, so roomy and relaxing. Breakfast is above average, and included in your room rate. It was nice to have a freshly prepared meal and access also to the... More 

Helpful?
Thank orreo5859
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for mentioning the Green Trail that was newly added this past spring. It starts at our hotel Convention Center parking lot and it is a wonderful option for those that like to jog or walk. The city of Concord is doing lots to make for more pedestrian friendly options. Glad to know it is getting used! Safe travels,... More 

Augusta, Georgia
1 review
Reviewed 4 weeks ago

This was our church's 6th Annual Marriage Retreat and 18 couples attended. Excellent accommodations, meals and conference rooms. Wonderful location for shopping as well. The spa services were an additional bonus.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank larrysC1120XA
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thrilled to have your retreat at our hotel. Keep coming back each year! Safe travels, Alan More 

Fayetteville, North Carolina, United States
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

Beautiful lobby/atrium. Hubby was at a conference in the facility. Ask for a room looking towards Charlotte. Rooms "overlooking the golf course" really overlook a huge roof, with a peek of the tree-lined golf course beyond. Room was nice - we had a king suite. Only complaint was the lighting was dim in the living area. Most of the staff... More 

Helpful?
1 Thank Susan P
embassyconcord, Guest Relations Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review! We are glad that you enjoyed your stay with us overall! We also hope that while you were here with us, that you notified the front desk so that they could send an engineer to take a look at your lighting in the living room. We look forward to seeing you again during your next... More 

Hickory, North Carolina
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 weeks ago

Great hotel for multi-day small corporate meetings to medium sized conventions of up to 500 attendees. The hotel will accommodate your meeting's special needs...BUT those needs require your planner to coordinate with the hotel. Don't assume the hotel staff knows your needs. We encounterd NO negatives...at least the ones I've read in other comments. That said, this hotel is NOT... More 

Helpful?
Thank Comanchero26
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am at a loss for words. You touched on all areas and said them so eloquently that I can say nothing more than, "You nailed it!" Thank you for such a detailed and wonderful review. My staff (and I mean staff in all the departments) will love this review. Safe travels, Alan More 

Sault Ste. Marie, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Very dirty entrance area outside the hotel.carpet was very dirty on the floor we stayed on. I booked this room from the reviews I read on line. Very disappointed how dirty and worn out this place was. We only stayed one night and went another hotel. We only stay at hampton inns because of how clean they are.we thought we... More 

Helpful?
Thank braffaele67
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Very sorry to see your review and know that you chose to leave. Not sure what floor you stayed on and not going to come up with excuses. We are always cleaning and maintaining as guests come and go. If we were not, this hotel would not be as successful as it is. I am sure that the carpets have... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Dr NW, Concord, NC 28027-3401
Region: United States > North Carolina > Concord
Price Range: $142 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Reservation Options:
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#2 Family Hotel in Concord
#3 Romantic Hotel in Concord
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a big hotel, so pick a lower floor and take the stairs if you don't want to wait for the elevator.”
 of 5 bubbles 861trishs, 21 Nov 2016 | Read review
“I've stayed all over this hotel and haven't found a room yet that wasn't great.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
“All very quiet. Higher floors might cut down on noise from the breakfast area since it's in the atrium.”
 of 5 bubbles orreo5859, 9 Nov 2016 | Read review
“Ask for a KING room If not, you may get a room with just double beds...very comfortable BUT also very small for two.”
 of 5 bubbles Comanchero26, 3 Nov 2016 | Read review
“Fifth floor carpet is dirty and stained”
 of 5 bubbles braffaele67, 1 Nov 2016 | Read review
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