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Sheraton Imperial Hotel and Convention Center

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#34 of 71 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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303 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Charlotte, NC
Reviewed 2 weeks ago

I have stayed here many years for a large conference and find it very good for this purpose. Good block room rates. Good breakfast food, but not complimentary. Regular restaurant menu was a bit lacking and no changes year to year. Bar is a little pricey, but good selection. Starbucks barista is very gentlemanly and accommodating.

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Helpful?
Thank Amanda E
Durham, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 19 August 2016

I've done several reviews on many hotel, but it is a true honor to write one on this particular hotel. I have stayed here on several occasions over the years. I was a member of the Key Club and we have several board meetings and conventions here even still today. This hotel is truly flawless. From the rooms to the...

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Helpful?
Thank AaronDCoston
About Hotel's Favourite Review
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Aaron: We thank you for choosing the Sheraton Imperial Hotel as your hotel of choice and for your fantastic review. We are so delighted to hear that you have been a guest of the Sheraton Imperial Hotel for many years. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament...

Bangalore, Karnataka, India
Reviewed 3 weeks ago via mobile

Sheraton Imperial is a nice hotel in Raleigh/ Durham city area. Very near from RTP where many Tech companies are located. They provide shuttle service to most nearby companies around and also to airport. The service was good except that when I chose not to change the linen, towels as a green choice, I never thought that this would result...

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Thank Ajay R
Reviewed 4 weeks ago

Nearly everything about the Sheraton Imperial Hotel was in the poor/terrible range. Summary: awful guest services, really old and uncomfortable beds, dated rooms, and bad lounge experience. If your corporate travel department forces you to stay here, good luck. If you're able to choose your hotel, please, please stay somewhere else (see below for suggested SPG/Marriott hotels). Check-in: I'm a...

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1Thank BT B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BT B: Thank you for being an SPG Platinum member and providing such a detail review of your recent stay. We do take pride in our excellent hotel, and greatly appreciate receiving feedback which will assist in our continuous efforts to strive to be a better place to stay. We sincerely regret that your experience did not exceed the...

Reviewed 4 March 2017 via mobile

This hotel seems a bit old, but will maintained. The lobby is large with simple elegant decorations The room we've got had 2 large beds, spacious and clean. The amenities available are good including a capsule coffee machine. The room is facing the swimming pool with a cool scenery on the nearby lands. The reception staff were super friendly and...

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Thank Basim F
Reviewed 3 March 2017 via mobile

I've just checked in only to find out my USB charger had been broken at some point earlier in the day. Check the room to find there are no USB chargers in the room at all. (There is an Ethernet cord however - in case I brought my laptop from 1999). Walked down to the front desk to see if...

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1Thank Tim C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Tim C: I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. There is certainly no excuse for the level of service you received during your stay. Our staff is very dedicated to providing excellent customer service to all of our guests and I am very disappointed to read that we failed you. We...

Virginia, USA
Reviewed 27 February 2017

I was attending a conference at this hotel and stayed there over a 4 night period. Check in was relatively quick and painless. The room was clean and up to date. The room actually contained an in-room safe, which is somewhat rare these days. Free WiFi worked well with good connectivity and decent speed. A down side of the room...

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1Thank TRVLallover
Durham, North Carolina, USA
Reviewed 20 February 2017 via mobile

Sheraton has implemented a new "green" program which purports to help the environment but the green that is involved is staff salary. Basically no one comes to your room to empty trash make the bed change the towels or vacuum . For this you get 5$ to spend in their one restaurant. This would not bother me so much if...

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Thank afrdurham
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear afrdurham: We truly appreciate hearing back from you regarding your stay at the Sheraton Imperial Hotel. Thank you for opting into the Make A Green Choice program. The Make A Green Choice program is a guest-facing sustainability program in which our guests can choose to help reduce our environmental footprint. Any guest at a participating property staying two nights...

Asheville, North Carolina
Reviewed 19 February 2017

I stayed at the Sheraton for a conference and enjoyed the property. It didn't take 10 minutes walking to get from the rooms to the convention center ballrooms and also only about 10 minutes driving to downtown Durham, so I approve of the size and location. The property connects with a gym next door so there is a large facility...

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Thank ALWP
Roanoke, Virginia
Reviewed 9 February 2017

I don't normally write a poor review, but I truly feel like this hotel can do better. I am a huge proponent of SPG hotels, specifically Sheratons, but this one really misses the mark. I checked into the hotel and the front desk staff were accommodating - they upgraded me to a suite, which was appreciated. When I asked if...

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Helpful?
Thank WiseKelly
Teresa T, Director of Rooms Operations at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Wkelly, Thank you for taking the time to share feedback from your recent stay. Often the reviews of our guest directly impact improvements of our services and conditions. Your comments have been shared with our management team that we may address items such as mattress replacement or the possibility of adding a new whisky to our repertoire immediately. Our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: $146 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms - all are dated and OLD”
753btb, 25 Mar 2017 | Read review
“Southeast facing rooms don't have much of a view :(”
ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
reni_p_n, 2 May 2016 | Read review
5 of 5