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Sheraton Imperial Hotel and Convention Center

Booking.comUS$176*
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#33 of 71 Hotels in Durham
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton Imperial Hotel and Convention Center
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303 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Gainesville, FL
Reviewed 27 April 2015

Facility was well appointed, neat and cleanas were rooms. Staff was respectful and helpful. Is not terribly close to activities but great place to attend a conference. Fitness center close by. Food was very good. Very slight mildew smell back in rooms, otherwise wonderful.

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Helpful?
Thank gat0rm0m
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Gat0rm0m: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. I will be sure to share with Team Sheraton your comments regarding your recent stay. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention....

Lenoir, North Carolina
Reviewed 18 April 2015

My wife and I stayed here on a lark and we were so very pleasantly surprised. Making reservations was a breeze as was the check in procedure. Everyone was very friendly and helpful. The hotel was neat, clean and quiet!! Checking out was also very easy, They even have a shuttle which will take you to a nearby restaurant of...

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Helpful?
Thank Edgar W
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Edgar W: First we would like to extend our appreciation to you and your wife for choosing the Sheraton Imperial Hotel for your stay. We are truly glad we have met all your expectations; your kind word will be passed on to our entire Team. And it will be my pleasure to share your comments concerning the frozen drinks...

San Antonio, Texas, United States
Reviewed 31 March 2015

This property has been nicely updated since I last visited and I was very pleased. The beds are comfy and the rooms look more upscale, warm, and inviting now. The bathroom has also been updated and is more modern and luxurious looking too. The food was good and service was great too. I will definitely be staying here again during...

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Helpful?
Thank Jamie Z
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jamie Z: Thank you for your on-line review of the Sheraton Imperial Hotel. We're thrilled you enjoyed your experience and had an opportunity to enjoy our newly renovated rooms. Thank you for your business. We look forward to your next visit. Sincerely, DianeT Customer Service Manager SIHCC

Manahawkin, New Jersey
Reviewed 24 March 2015

The entire staff was professional, courteous, friendly, helpful and attentive at all times. I was there for 5 days and 4 nights as part of a convention of over 400 people and they exhibited these qualities at all times. A special shout out to the shuttle drivers who got us to restaurants and back in time for our night time...

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Helpful?
Thank T D
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear T D: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation...

Boston, Massachusetts
Reviewed 23 March 2015

When I checked in I found that the suite room I had upgraded to would not fit my needs during meetings I was having on the following day. With very little conference space left I was able to work with Dan Connor at the front desk to secure a meeting space and room on the club floor which more than...

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Helpful?
Thank John C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear John C: We thank you for choosing the Sheraton Imperial Hotel for your stay and for you on-line review. We're pleased to know that you had a wonderful experience during your stay. I will be sure to share your review with Dan and Mark. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer...

Atlanta, Georgia
Reviewed 11 March 2015

First of all, this hotel, the location (for me) and the general attitude of the people is great. The wildcard is Andy. If you enjoy a genuine, interesting and common sense conversation like I do, you're going to love walking in to get a coffee (or whatever) and experience this guy. He is just so refreshing and the world could...

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Helpful?
Thank Richard C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Richard C: Thank you for taking the time to submit a review. I will be sure to share your comments with Team Sheraton and Andy in the Café. It was good to hear that our location was a perfect fit for you. Your recommendation, kind remarks and business are all greatly appreciated. We hope you will come see us...

Reviewed 8 March 2015

Start my interaction with this hotel when I called the shuttle bus in RDH airport. Within minute, I step on the shuttle and in the front desk 10 minutes after. There were 3 persons in front of me while only one staff serving. Less than a minute, 2 more front desk staff came out and I check-in quickly. All these...

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Helpful?
Thank J L
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear JL: Thank you for your great review. We strive to make our guest experiences excellent, and it seems we achieved this during your stay. I especially appreciate your comments regarding the friendliness of our staff and I will be sure to share it with the entire team. We thank you very much and look forward to a return visit....

New York City, New York
Reviewed 7 March 2015

I came to this hotel on a business trip to Raleigh a few weeks ago. This was my first time in the area and I came with one coworker. Most of the staff were super nice and someone always talked to me or tried to help me out and figure out if I needed directions. We stayed for 4 days...

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1Thank Joan H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Joan H: Thank you for taking the time to share your review. We apologize for the uncomfortable encounter that occurred during your meal. We do take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. I have shared your review with the Director of Food & Beverage that...

Syosset, NY
Reviewed 3 March 2015

The reviews seemed a little average, and I have another homey place I usually stay at in Raleigh. But I needed a new place this night so I gave it a try. Very friendly reception and porter staff. More grand than my usual place - big showy lobby and conferences in progress. Got a free drink (Shiraz) at the comfortable...

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Helpful?
Thank SueSyo
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear SueSyo: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team...

Capitol City
Reviewed 27 February 2015

Great Staff, Friendly and Helpful. Power Outage on Wednesday, 2/25/2015 had me in a cold room, cold water, no lighting on the 10 floor. I was not going to change walking down a dark stairs....................

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Helpful?
Thank riding2rhythme
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear riding2rhythme: Thank you so much for taking the time to leave such kind comments regarding our staff, we are very lucky to have a staff that gets the customer service culture we try to achieve. We greatly appreciate the comments that you have shared as traveler and we certainly will look forward to your return. In reading your review...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: $147 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms - all are dated and OLD”
753btb, 25 Mar 2017 | Read review
“Southeast facing rooms don't have much of a view :(”
ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
reni_p_n, 2 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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