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Sheraton Imperial Hotel and Convention Center

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#23 of 72 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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286 Reviews from our TripAdvisor Community

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Showing 282: English reviews
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2015

I came to this hotel on a business trip to Raleigh a few weeks ago. This was my first time in the area and I came with one coworker. Most of the staff were super nice and someone always talked to me or tried to help me out and figure out if I needed directions. We stayed for 4 days... More 

Helpful?
1 Thank Joan H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Joan H: Thank you for taking the time to share your review. We apologize for the uncomfortable encounter that occurred during your meal. We do take pride in our excellent hotel, and we sincerely regret that your experience was not up to our normal high standards. I have shared your review with the Director of Food & Beverage that... More 

Syosset, NY
Level Contributor
213 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 3 March 2015

The reviews seemed a little average, and I have another homey place I usually stay at in Raleigh. But I needed a new place this night so I gave it a try. Very friendly reception and porter staff. More grand than my usual place - big showy lobby and conferences in progress. Got a free drink (Shiraz) at the comfortable... More 

Helpful?
Thank SueSyo
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear SueSyo: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Team... More 

Capitol City
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 February 2015

Great Staff, Friendly and Helpful. Power Outage on Wednesday, 2/25/2015 had me in a cold room, cold water, no lighting on the 10 floor. I was not going to change walking down a dark stairs....................

Helpful?
Thank riding2rhythme
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear riding2rhythme: Thank you so much for taking the time to leave such kind comments regarding our staff, we are very lucky to have a staff that gets the customer service culture we try to achieve. We greatly appreciate the comments that you have shared as traveler and we certainly will look forward to your return. In reading your review... More 

National Capital Territory of Delhi, India
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2015

i stayed at sheraton imperial hotel for business travel. i am a starwood member and have stayed at multiple SPG properties. if i compare to other SPG properties this is by far the poorest property i have seen. i expect higher standards from sheraton. i will write pros and cons below. 1. rooms are painted dark Brown. Maybe its just... More 

Helpful?
Thank Ankur1905
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ankur1905: Thank you for taking the time to leave a review of your recent stay with us. Here at Sheraton Imperial Hotel, we strive to exceed your expectations each stay. We appreciate all feedback, both positive and negative. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2015

I would give it negative 5 stars if the rating allowed it. I am a frequent business traveller and Starwood ambassador member so I choose to stay at Starwood hotels whenever I can. I have been staying at this Sheraton every week since October 2014 until now (Feb 5th, 2015), and probably will never come back. This is not because... More 

Helpful?
3 Thank Kai S
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Kai S: Thank you for your feedback regarding your recent stay. I am sorry to hear that we did not exceed your expectations. I would like to investigate further to learn more about the service that our hotel has provided so that we can look to improve our process for the future. A member of our management staff will... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2015

We stayed at this hotel when visiting family for Thanksgiving. The property was clean and well kept. The bar staff was very attentive. They let you order from the restaurant at the bar. The hotel was very North Carolina oriented. There were pictures from the Tar Heel State all over the hotel. The bar featured only beers brewed in North... More 

Helpful?
1 Thank Dixon H
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Dixon H: Thank you for your candid feedback regarding our Hotel and your recent stay. We are delighted you had a wonderful stay with us. We can assure you, your kind words will be shared with all the Team members. Hope you had a wonderful time visiting with family and going to the football game. It is always a... More 

Mass.
Level Contributor
160 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 January 2015 via mobile

Only stayed for one night so I didn't use any of the amenities. Hotel was clean all around. My room felt old. Tiny bathroom. Bed was clean and comfortable. Big drawback was the extremely loud heating system. Banging when it turned on and off. Finally got up at 2:00 and turned the fan on which helped. Good trick! Not really... More 

Helpful?
1 Thank drpoirier
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear drpoirier: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. Through each comment we receive, both positive and negative, we are able to seek knowledge and growth to better serve our guests. I am sorry again that your stay was not as enjoyable as anticipated and... More 

Charlotte, North Carolina
Level Contributor
616 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
Reviewed 15 January 2015

We visited the Sheraton Imperial as I had a short business related trip to Durham come up, and we were hard pressed to even find a hotel with availability in the area for a Tuesday night. The Sheraton was super convenient for my business, and was extremely nice. The lobby has a restaurant as well as a quick service café,... More 

Helpful?
1 Thank jrobba
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear jrobba: Thank you for being an SPG member and for taking the time to leave a review of your recent stay with us. We appreciate your business and are pleased that your experience was positive and that our staff was attentive to your needs. We hope to see you again when your travels bring you to Durham, NC. Sincerely,... More 

Duluth, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2015

I'm actually writing this in the business center of the SIHCC. I'm researching another business trip and wanted to tell everyone what a fabulous property this. Since being picked up by the airport shuttle, every employee I have encountered has been incredibly friendly and outgoing. The rooms are clean, modern and cozy. The restaurant food is fantastic. The convention space... More 

Helpful?
1 Thank DanTheBooker
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear DanTheBooker: Thank you very much for taking the time out to write your comments regarding our Hotel. We are very please we were able to meet and exceed your expectations. Your very kind words will be passed onto each department manager to share with the staff, we're sure they would love to hear such great review. I hope you... More 

Charlotte, North Carolina
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 December 2014

The Sheraton Imperial is conveniently located close to many business locations in the RTP area. It is central to Raleigh, Durham, and Chapel Hill, all being 15-20 minutes away (non rush-hour of course). The hotel has a large lobby area with lots of seating, a business/computer area, and a bar/lounge. There is a also a coffee shop and store located... More 

Helpful?
Thank Tomas M
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Thomas M: Thank you very much for taking the time to share your comments about your overall experience at the Sheraton Imperial Hotel. Team Sheraton’s number one objective is to exceed our guest’s expectations. So, it’s good to hear that we did just that! WE appreciate your business and hope to see you real soon. Sincerely, DianeT Customer Service... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: $141 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
“4th floor had AC noise.”
 of 5 bubbles codyf527, 5 Apr 2016 | Read review
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