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Extended Stay America - Durham - Research Triangle Park - Hwy 54

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Extended Stay America - Durham - Research Triangle Park - Hwy 54
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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Minneapolis, Minnesota, United States
Reviewed 20 September 2016

Half broken electric range, black mold in A/C unit, mold dew in the shower and service refused to clean, stained mattress, pillows and covers, soda spills on lazy boy chair and unstable microwave. Besides Tyson (gral. mgr), the staff was rude and short of answers and solutions to basic needs.

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Helpful?
Thank AndresColombia2012
Bangkok
Reviewed 10 August 2016

I was pleasantly surprised by the size of the room. It even included a kitchenette, with a fridge, stove and microwave. The room was quite clean and comfortable. There are a few eating places within walking distance (Captain D's and Chic-fil-A). There's also a Walgreens at the corner. The breakfast isn't much. Basically, it's muffins and coffee.

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Helpful?
Thank Buddymoran
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

We appreciate you taking the time to share your experience. It is great to know that you favored the room size and the amenities that comes with it. I'm also glad our location is beneficial to restaurants. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Charlotte, North Carolina
Reviewed 13 July 2016

I have stayed in a lot of extended stays and this one is the best. The front desk staff are friendly and professional and have become like family. They look out for me. This is a great alternative to home. Sean C.

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Helpful?
Thank LilJohnny16
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Whiteville, North Carolina
Reviewed 23 May 2016

I was very satisfied with my stay. I enjoyed the size of the room and the bed was comfortable. The staff were very accommodating and friendly. The only thing I was somewhat disappointed with, was the kitchen was not supplied with anything before check-in.

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Thank tbarnhill2016
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that our dishware policy was not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with...

Reviewed 17 May 2016

I always hate to give any business a negative review, but I cannot recommend this one. The front desk clerk was great, but the hotel is run down has a very uncomfortable feel. We (mid-60s) just needed a place near the airport for a very early flight. The price was very reasonable so we booked this one. We would not...

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Thank Raymond P
Durham
Reviewed 9 November 2015 via mobile

Me and my family always stay here when we get together in town and we love the service and the rooms are a good size. The last couple of times we have had problems but nothing major. One room we stayed in did not have a phone, clock, or a remote. The next time we had to deal with our...

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Thank Anita L
Fairburn, Georgia
Reviewed 28 September 2015 via mobile

It took over an hour to get a room. The lady could not operate the computer. She tried to blame the rain for the computer being slow. The hotel charged me an extra $100 deposit because I got the room off of priceline.com. I am still not fully checked into my room. She written my card number down because she...

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1Thank roncee12
Reviewed 5 August 2015 via mobile

If you value your health, stay far away from this place. This was our SECOND room! Not only was it filthy, the smell in there was unbearable. Needless to say, we did NOT stay here! This place is a huge disappointment for Extended Stay America. The one we experienced in NJ was immaculate and far from resembling a pay per...

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1Thank Travelwithmypups
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our entire staff on our cleaning and room inspection procedures to ensure your experience is not repeated. Our team is...

Huntsville, Alabama
Reviewed 19 July 2015 via mobile

I was thrilled to find a $68 room in Durham for my three days of oral history interviewing in the area, and was especially happy to find that the room had a kitchenette with full sized fridge and stove. The hotel is being renovated, which probably accounts for the especially low rate, but I was not bothered by the occasional...

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1Thank Womonwriter
Durham, North Carolina
Reviewed 9 July 2015 via mobile

I have been staying at the Extended Stay for a month and of all the hotels I have stayed in, this is by far the best. The staff is awesome, friendly and extremely helpful. The manager Brian Hines does the best at making your stay a place to remember and return.

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Thank seanbethea
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Hi there, Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. We look forward to serving you throughout your stay!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Durham - Research Triangle Park - Hwy 54

Address: 2504 E Nc Highway 54, Durham, NC 27713-2202 (Formerly Studio Plus Deluxe Studios - Durham - Research Triangle Park)
Region: United States > North Carolina > Durham
Price Range: $84 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Durham - Research Triangle Park - Hwy 54 2.5*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Extended Stay America - Durham - Research Triangle Park - Hwy 54 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kitchen utensils are only provided upon request, even when you book a room with a kitchen.”
 of 5 bubbles tbarnhill2016, 23 May 2016 | Read review
“Not to expensive and friendly. Love being able to grab a coeefe before heading out.”
 of 5 bubbles T3803RNsarad, 18 Dec 2014 | Read review
“- Beware of misleading (biased?) reviewers and do your homework before you book any hotel. - Choose a room facing away from Highway 54. - Make sure you arrive during regular hours because if you arrive late you can be left outside for quite a while which aggravates the inconvenience of a late flight arrival. - Do not believe that your notes (LIKE LATE ARRIVAL) are going to be read and/or honored by the hotel personnel.”
 of 5 bubbles houstondynamo, 2 Sep 2014 | Read review
“JUST go.. you will enjoy your stay...”
 of 5 bubbles Peace723, 16 Aug 2013 | Read review
“Go to the Brookwood Inn, the price in comparable and the accommodations were average, no frills but clean and put together.”
 of 5 bubbles BLaneville, 28 Jun 2013 | Read review
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