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SpringHill Suites Durham Chapel Hill

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#3 of 70 Hotels in Durham
Certificate of Excellence
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SpringHill Suites Durham Chapel Hill
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594 Reviews from our TripAdvisor Community

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Showing 589: English reviews
Rocky Mount, North Carolina
Reviewed 16 June 2015

I stayed at this hotel in June and I must say that this is one of the most nices places I stayed in a long time. The customer service was GREAT! and hassle free. Breakfast was great as well. Rooms were very clean, smelled nice, with comfortable beds. I really enjoyed my stay and look forward to staying again really...

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Helpful?
Thank Lynette A
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Lynette A, Thank you for the very kind review. It was great to read about your stay and the service Shae provided for you. I have shared your remarks with her. It was also great to read that you will be coming back again soon. That is certainly our goal with all of our guests. See you soon. Ted...

Walnut Cove, North Carolina
Reviewed 13 June 2015

I have been staying at this hotel for the last few weeks due to a job training event and I must say that I have really enjoyed it and the people that work there are great. Especially Antonio, Shae and Steven. They almost feel like family to me and always willing to help with everything to make us as comfortable...

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Thank Karen D
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Karen D, I would first like to thank you for staying with us all this time. I understand how difficult it can be to be away from home for so long. I would also like to thank you for the very kind review and your comments regarding Shae, Antonio and Steven. I have shared your remarks with them. We...

Reviewed 13 June 2015 via mobile

Great price, generous breakfast (that came with the room), nicely decorated room (plenty of room for 3 adults)...and the other comments are spot on - the best customer service ever...Antonio Kennedy checked us in and out he was so very proud of his work and their property...it turned a sad, scary weekend into a safe and comforting place to stay....

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Thank LawsonCrew1
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello LawsonCrew1, Thank you for the kind and very detailed review. That as well as your business are both greatly appreciated. I truly am not familiar with the 20 foot comment other than to say I will look into it further. One area of concern is that wherever the location is set, it would have to be covered for weather...

Meredith
Reviewed 13 June 2015

The rooms are good size and very comfortable. Daily breakfast is excellent with different choices every day. The one thing that needs inprovement is the bar service. They have a nice area to sit and have an evening cocktail but no one behind the bar that knows how to mix a drink.

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Helpful?
Thank Ann_113_13
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Ann_113_13, Thank you for your feedback, both positive and negative. We gladly accept all comments and use them as a tool to help us improve. I do apologize for the issue you encountered at the bar. At the same time, I thank you for all the positive comments. I do hope you will come see us again and give...

Dallas, Texas
Reviewed 11 June 2015

I stayed at the hotel for a week and want to single out two frontdesk personnel who were magnificent in their duties and their "going all out" personality to make sure my stay was as great as possible. The two are Shae and Tony. Thank you guys for making my stay wonderful. keep being cheerful, smiling and friendly.

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1Thank dux m
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Dux m, Thank you for staying with us and for taking the time to submit a review. Your comments are greatly appreciated and have been shared with both Shae and Tony. We thank you and hope you will come stay with us again soon. Ted Franzese General Manager

Reviewed 11 June 2015 via mobile

Richard at Springhill re-opened his shop to serve us after closing time - great service and great attitude. The first order wasn't quite right but he fixed it without a second thought. Just the kind of service we needed!

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Thank DPReview
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello DPReview, Thank you for the kind review as well as your remarks about the service Richard provided you. We appreciate both the review and your business. We hope you will come back to see us again soon. Ted Franzese General Manager

Winston Salem, North Carolina
Reviewed 10 June 2015

I wanted to say thanks to two employees who went above and beyond this week, shae and tony. they were both sweet and kind. they were able to help me make resevations throughout the week. I had an amazing week. I love the wings on tuesdays and became best friends with shae.

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Thank rchaudhri
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello rchaudhri, Thank you for the very kind remarks regarding both Antonio and Shae. They have both seen your comments and were happy to read them. We're truly glad that you enjoyed your stay with us and we hope to see you again soon. Ted Franzese General Manager

Atlanta, Georgia
Reviewed 10 June 2015

Myself and my traveling partner made a last mintue decision to spend the night in Durham on May 16th 2015. It was a Saturday night so we weren't sure if we were going to be able to find something. We stopped at several hotels before making it to SpringHill Suites. Some of the other hotels had rooms but we were...

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Thank Sha56Sha
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Sha56Sha, Thank you for your business as well as your kind review. I have shared your comments with Shae and the rest of the staff. It was great to read how much you enjoyed your visit and that you would stay here again. I hope you return to our hotel soon. Ted Franzese General Manager

Roswell, Georgia
Reviewed 4 June 2015

I stayed at this hotel the week of 6/1/2015. Interior of the hotel is very welcoming and the gentleman behind the counter was very efficient as far as checking me in and letting me know about the breakfast and guest afternoon social. Went up to my room and the door would not open. Luckily there was a gentleman who worked...

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Helpful?
Thank Scotchman2926
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello Brad A, Thank you for staying with us and for taking the time to submit a review. I am glad to read that you would stay with us again. I would like to apologize for your lock issue as well as the lack of disinfectant wipes. You're correct in saying it may be a little thing but as we...

Robbinsville, New Jersey
Reviewed 29 May 2015 via mobile

ln the area to help our daughter find grad school housing. Two queen suite was modern, (New) and clean. It fit our family of five adults very comfortably. The hotel breakfast was the best I have experienced. It included the usual eggs and make your own waffles, but also included plenty of fresh cut fruit; whole fruit (pears, strawberries and...

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1Thank rprinci
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review

Hello rprinci, Thank you for the very kind and detailed review. I'm glad you enjoyed your stay and were able to so fully utilize our facilities. I would also like to thank you for your recommendation. We hope to see you again soon. Ted Franzese General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Rd, Durham, NC 27707-6831
Region: United States > North Carolina > Durham
Price Range: $155 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham
Hotel Style:
#1 Business Hotel in Durham
#2 Family Hotel in Durham
#6 Best Value Hotel in Durham
#11 Romantic Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Durham Chapel Hill staff and other travellers.
6 questions
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Linville, North Carolina
over a year ago
Alfred, New York
over a year ago

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Questions? Get answers from SpringHill Suites Durham Chapel Hill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King Suites have a small sectional coach and desk like a studio apartment. They are nice for longer stays.”
 of 5 bubbles V5026PKcarlap, 7 Feb 2017 | Read review
“Loved the 6th floor”
 of 5 bubbles kimmm585, 20 Dec 2016 | Read review
“5th floor very quiet”
 of 5 bubbles mville24112, 31 Oct 2016 | Read review
“We chose this location rather than the one closer to the airport because the airport suites have double rather than queen beds.”
 of 5 bubbles 495GaryM, 18 Oct 2016 | Read review
“Here's a tip: Compound interest is your friend.”
 of 5 bubbles MarybethAndWilson, 12 Oct 2016 | Read review
5 of 5