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SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

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#28 of 70 Hotels in Durham
Certificate of Excellence
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SpringHill Suites Raleigh-Durham Airport\/Research Triangle Park
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188 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
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Showing 184: English reviews
Durham, North Carolina
Reviewed 28 February 2015

I have been a guest at this hotel for several years and have always had an excellent experience and outstanding customer service. However, on last month, I had an unpleasant experience with a young lady at the front desk. She was not as professional, polite, or helpful as I am accumstomed to so I was sorely disappointed in her treatment...

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Helpful?
Thank Vanessa1travel4life
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed your stay and that you will hopefully be visiting us the next time you are in Raleigh-Durham area. It's great to hear, Assistant General Manager, Rod Jones, took care of the customer service issues. Thank you again...

Reviewed 28 February 2015 via mobile

We drove here from chapel hill cause this was half price from the one there (15 minute drive) we had a $65 coupon which they accepted, front desk at check in acted like she hated her job, but other then that the place was clean, smelled good, beds were comfortable, breakfast was good except for the stale bagels. Overall a...

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Helpful?
Thank Monseyfire
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed your stay with clean hotel, offered discount rate and liked the comfortable beds.. I would like to apologize for the delays you experienced with front desk clerk and the situation was immediately resolved. Your comments will be...

Poughkeepsie, New York
Reviewed 20 February 2015

The hotel is very close to the airport - right off the airport boulevard. The location is isolated and wooded - making for a very nice view. The breakfast place is nice and clean and well staffed. However, there are not many restaurants around to eat lunch and dinner. The hotel staffs are courteous and helpful.

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Helpful?
Thank Maharaj12
JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you for taking the time to provide your recent feedback of the hotel. It's good to hear that you enjoyed the hotel facilities and the complimentary breakfast provided to our guests and staff service provided. I'll share with the staff your comments about their courteousness and helpfulness.

Lexington, North Carolina
Reviewed 28 January 2015

This hotel was nice and clean. The front desk was busy but still took time to greet me personally and helped with all my questions. Just so you are aware, they do have a free shuttle to the airport but you have to arrange it upon check in so they will have someone for you especially if you have an...

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Helpful?
Thank travelgrl4life
Miriam S, Event Specialist at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

We appreciate that you took the time to review our hotel and provide us with valuable feedback. Every staff member was pleased to see that you thought our rooms were clean, cozy, and comfortable. Most importantly, you were greeted warmly by our Front Desk Associates and they assisted you with all of your questions during your stay. We hope you...

Sheldon, Iowa
Reviewed 27 January 2015

We stayed here because it was close to work that we were in town for. The rooms were clean and comfortable. The desk staff was extremely nice and accommodating. The breakfast each morning provided a large variety of choices and a nice seating area to meet other people. The hotel shuttle was above and beyond what one could expect. They...

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Helpful?
Thank OnTheBr1nk
Miriam S, Event Specialist at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Our goal is always to take care of your travel needs and make sure you have the best experience possible. We do provide transportation to restaurants, the airport, and to work for many of our guests. Every department will enjoy reading this review and we appreciate your comments about our accommodating staff, clean rooms, and breakfast variety. Safe travels!

Raleigh, North Carolina
Reviewed 10 January 2015

I stayed here for a total of five nights. My biggest objection to the hold is its sterile and unwelcoming lobby and its lack of lobby amenities. This may be the first Marriott property I have ever stayed at that does not offer coffee in the lobby. I was told that management determined coffee was wasteful and discontinued it, and...

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Helpful?
Thank viapanam
JimW566, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you for taking the time to provide your recent feedback of the hotel. It's good to hear that you enjoyed the hotel high speed internet, spacious rooms and hotel is great value. I would like to offer my sincere apology for the not providing all day coffee service, which will be possible option moving forward for future guests. Management...

Wakefiled
Reviewed 9 January 2015

Perfect place to stay after late night arrival in the Raleigh-Durham area. Beds are very comfortable, rooms spacious and the breakfast was awesome. Whish I could have stayed here for whole trip, next time in the area I will make sure to return to these accomidations.

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Helpful?
Thank RobertaJWakefield
JimW566, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed your stay and that you will hopefully be visiting us the next time you are in Raleigh-Durham area. The entire hotel staff is delighted that your late night check-in exceeded your expectations and during your stay enjoyed...

Charlotte, North Carolina
Reviewed 8 January 2015

My work reserved rooms for a group of us, so although I have other favorite hotels in the area, I needed to stay at the Springhill Suites. After reading other reviews on TripAdvisor, I requested a room that faced the parking lot (versus the highway), so did not hear the traffic. A colleague did face the highway, and moved rooms...

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Helpful?
1Thank Barbara D
JimW566, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. Marriott Brand team is...

Wilmington, North Carolina
Reviewed 15 October 2014

After spending a day at the hospital it was so refreshing to return to this lovely hotel...I commend the interior designer who chose great colors/fabric/wallpaper/ carpeting etc. I had to return to Wilmington to take care of some business but without a second thought rebooked this hotel. Unfortunately my mystery man will surely be gone :-(

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Helpful?
Thank lilsparkleladie
Miriam S, Events Specialist at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

We are glad you wanted to book a room with us again! An early wake up is not the kind of excitement we would want to repeat, but we hope you would come back and visit. Safe travels and have a wonderful day.

Reviewed 20 September 2014

Very clean; VERY comfortable beds. Prefer a variety of pillow types, these seemed heavy, but I like that there are several. Large room, great for families with teens who needs space. Breakfast offers many options. Highway noise was loud, so ask for even-numbered rooms.

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Helpful?
Thank landpilots
Miriam S, Event Specialist at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this review

Good Morning and thank you for reviewing our hotel. We are very proud of our hotel staff and we appreciate your comments! Everyone works very hard to make sure our guests feel welcome and have a room that is clean and comfortable. Have a wonderful week and come back and stay with us again soon.

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Near SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Visit SpringHill Suites Raleigh-Durham Airport/Research Triangle Park located between Raleigh, Durham, Morrisville, Chapel Hill, and Cary, in North Carolina. Our suites feature separate living, sleeping and working areas with complimentary high-speed internet, mini-fridge, microwave oven and coffee maker. Unwind in our indoor pool or fitness center. Enjoy complimentary new hot and healthy breakfast options before you start your day! ... more   less 

Additional Information about SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Address: 920 Slater Road, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: $111 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Raleigh-Durham Airport/Research Triangle Park 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Springhill Suites Durham
Hotel Style:
#21 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Raleigh-Durham Airport/Research Triangle Park staff and other travellers.
1 question
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Maxton, North Carolina
1 month ago

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Questions? Get answers from SpringHill Suites Raleigh-Durham Airport/Research Triangle Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The continental breakfast, fitness room, & business center are all one the first floor.”
 of 5 bubbles 903wendyj, 8 Mar 2016 | Read review
“If you are in a room facing the highway, you can hear the traffic but it's not overly loud.”
 of 5 bubbles erincP240BP, 16 Feb 2016 | Read review
“For families a suite room is a good choice--and a good value.”
 of 5 bubbles 495GaryM, 14 Oct 2015 | Read review
“Good view from the rooms in the top floors”
 of 5 bubbles Capri67, 25 Aug 2015 | Read review
“ask for a room on the front side of the hotel as the back faces the freeway.”
 of 5 bubbles PHOENIXFISHGUY, 31 May 2015 | Read review
5 of 5