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Fairfield Inn & Suites Durham Southpoint

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#31 of 71 Hotels in Durham
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1 room 2 adults 0 children
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Fairfield Inn & Suites Durham Southpoint
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89 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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Laurinburg, North Carolina
Reviewed 4 days ago NEWvia mobile

My first stay at this location. Check in person was functional but not friendly. Room looked clean but there was BLACK MOLD on the shower curtain liner (see photos). Check out staff was friendly, and receptive to constructive criticism regarding the bathroom. Otherwise comfortable stay. Didn't eat breakfast so can't comment on it.

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Helpful?
Thank Jonathan R
Mallory K, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear Jonathan R, I am so sorry to hear that your stay with us was not a pleasant one. I know you spoke with and were assisted by the check out staff upon departing, but if you have any further feedback, please feel free to reach out to the hotel directly. I hope that we can take better care of...

Wilmington, North Carolina
Reviewed 1 week ago via mobile

What an amazing hotel!! Definitely not what we expected. I love the trendy upscale look. What a gem!! The hotel staff is very friendly and extremely helpful. This is my first time in Durham, and Laurie was very patient as I asked for several suggestions. Comfortable bed and clean rooms. We will definitely stay here again.

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Helpful?
Thank Kiauna97
Charlotte, NC
Reviewed 2 weeks ago via mobile

This packaging looks ok, renovated with contemporary furnishings but we had live ants in our room and dead spiders. We changed rooms but were completely turned off. We were spooked and looking in each nook and cranny in our new room. The front desk staff was ok, nice enough but not spectacular. If you have a bug free clean room...

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Helpful?
Thank jadoc
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear jadoc, Thank you for your feedback about your recent stay with us. I am sorry to hear that your experience was not pleasant! I would love to speak with you in greater detail so we may improve our service, if you would like to contact me directly at the hotel. I hope that we are given another chance to...

Charlotte, North Carolina
Reviewed 4 weeks ago

My husband and I stayed at Fairfield Inn & Suites in Durham this week while traveling on business. I was tired (read: exhausted) at the end of the day and just wanted to eat at the restaurant and have an early night. Drew was running the restaurant on his own, serving customers and preparing meals. He was very personable and...

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Helpful?
Thank JoyousLady
Tampa, Florida
Reviewed 23 February 2017

I have stayed in many Fairfields, and this one completely blew me away. Has the feel of an upscale full-service: Incredible water feature in an atrium-type setting. 6 floors, great staff - an absolute GEM and the most impressive product that I have seen offered by the Fairfield brand. I will DEFINITELY be staying here again when I return to...

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Helpful?
Thank Scott M
Twin Cities, Minnesota
Reviewed 22 February 2017

We've just returned from a 12 day road trip during which we stayed in 11 different properties. I wouldn't have a problem staying again in any one of them. Each mostly met my expectations--a few exceeded them. All of the lodgings were in the $65 to $110 price range and all would be considered 2- or 3-star properties. The pluses...

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1Thank Easyflyer
New York City, New York
Reviewed 13 February 2017

There was really nothing special about this place. Room is average, and even though we requested a late checkout, they forgot to inform the housekeeping staff. There is a skeleton crew at night...1 person at front desk, and a bartender who has to run around like a nut to not only pour drinks, but make and deliver food to tables...

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Helpful?
Thank gsalami
Mallory K, Guest Relations Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Dear gsalami, Thank you so much for your feedback on your most recent stay with us. We value providing the best service to all our guests so it pains me to read that your stay with us did not meet your-or our- standards. If you would like to contact me directly, I would like to be able to speak with...

Los Angeles, California
Reviewed 5 January 2017

I would really like to recommend this hotel, but can't. Here is the big negative: housekeeping. I stayed here over the New Year's holiday, visiting family. My parents also stayed here and experienced some of the most frustrating housekeeping service they've ever had. Unfortunately, this is not the first time. Of the three times they've stayed at this hotel, 2...

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Helpful?
1Thank jel172
Mary Jane R, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

jel172, Thank you for taking the time to fill out a survey on TripAdvisor. We are truly sorry that you feel you are unable to recommend our hotel to other travelers. As our General Manager had discussed with your father previously, we have taken steps to rectify this matter at the property level and have positively moved forward with our...

Miami Beach, Florida
Reviewed 8 December 2016

This hotel is nice. The concierge/front desk (Steve) offered excellent service when I checked in. There is a Chic-fil-A across from the hotel which is convenient if you don't want to travel far to eat.

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Helpful?
Thank Sheila B
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

Sheila B, We are so glad that you enjoyed your stay. We do enjoy having the chick-fil-a across the street from us. We hope to see you again in the near future!

Reviewed 7 December 2016

We stayed here in August 2016 during a long road trip where we were visiting colleges for our oldest son. We have stayed at several Marriott hotels before, so it wasn't a stretch to book a hotel here. I am so glad that we did, as it was a great choice. The grounds when we arrived were gorgeous, despite being...

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Helpful?
Thank MakingOurLifeMatter
Mallory K, Front Office Manager at Fairfield Inn & Suites Durham Southpoint, responded to this review

We are so glad that you had such an enjoyable stay with us. We are very proud of our staff members and are glad you were able to experience their great personalities as well! Please do come see us when your travels bring you back to Durham!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Connected to the Streets of Southpoint, our hotel is great for your shopping vacation. In addition, we're not far from Research Triangle, Duke University, and UNC. We also have onsite meeting space. ... more   less 

Additional Information about Fairfield Inn & Suites Durham Southpoint

Address: 7807 Leonardo Dr, Durham, NC 27713-6458 (Formerly Four Points by Sheraton Durham)
Region: United States > North Carolina > Durham
Price Range: $151 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites Durham Southpoint 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Four Points By Sheraton Durham At Southpoint Hotel Durham
4 Points By Sheraton Durham At Southpoint
Four Points Durham
Sheraton Durham Southpoint
Durham Four Points
Hotel Style:
#17 Romantic Hotel in Durham
#18 Family Hotel in Durham
#18 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Durham Southpoint staff and other travellers.
3 questions
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4 months ago
Southern Pines, North Carolina
10 months ago

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Questions? Get answers from Fairfield Inn & Suites Durham Southpoint staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor is probably quieter, there is a central core that all the rooms overlook”
gsalami, 13 Feb 2017 | Read review
“High floor, definitely! No running feet.”
  • View from bed closest to door
  • Window facing door
MakingOurLifeMatter, 7 Dec 2016 | Read review
“Suites are spacious and comfortable.”
gbarnes2002, 2 Nov 2016 | Read review
“Top floor was quiet as to hotel interior and we did not even hear traffic from highway behind the hotel.”
TerryandMarilynR, 10 Aug 2016 | Read review
“Try different rooms. Turn on the AC. Check for leaks & noise. You'll hear others ACs after 9pm when they turn it on.”
uclatempmail, 1 Aug 2016 | Read review
5 of 5