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All reviews ruth chris great location nice mall shopping and restaurants south point mall made to order omelets breakfast staff business trip chapel hill a great stay business center easy access clean rooms front desk staff fitness center hgi lobby
We stay at this hotel frequently when we are in the area. The location is convenient to shopping (Southpoint Mall is across the street and a smaller shopping plaza across the parking lot) and food. There are several eateries and restaurants within walking distance and...More
I want a clean room and pleasant staff and this HGI delivered on both counts. The trip was for business or I probably would have sought out lower cost digs but I'm really glad I didn't. The rooms are CLEAN, WIFI works, and again, the...More
Staff is so helpful. Rooms are quite comfortable and large for a great price. They have a shuttle that was nice enough to take me to a nearby Sprouts market. I was going to walk but they said they were concerned for safety as there...More
On our second visit in 2016 to this beautiful hotel, we had to change rooms late at night because we couldn’t turn on the water in the shower. The manager who helped us was brusque and unapologetic. This past week, we made a reservation online...More
Date of stay: December 2018
Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn Durham SouthpointResponded 1 week ago
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important...More
This property was close to where we needed to be and delightfully friendly and clean. Everything worked, breakfast (extra $) was worth it. Super service oriented. I'd improve with LR part of lobby -- modern furn not comfortable and better training to phone/desk personnel on...More
Continental breakfast is $6.95 while a cooked-to-order breakfast was $10.95 for my stay in April. No coupons were available. I opted to hold out for lunch across the street at SouthPoint shopping center where there are... More
Continental breakfast is $6.95 while a cooked-to-order breakfast was $10.95 for my stay in April. No coupons were available. I opted to hold out for lunch across the street at SouthPoint shopping center where there are numerous dining options.