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The Cascades Mountain Resort

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The Cascades Mountain Resort
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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
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Reviewed 5 days ago NEWvia mobile

Pros: clean rooms, clean hotel overall, general breakfast with fresh fruit, kids do love the pool, and very friendly staff. Close to DuPont State Park, beautiful waterfalls, loved walking downtown Hendersonville. Cafe is good for grabbing a bite by the pool. Beds soft and bedding crisp and comfy. Loved the small sofa area. Perfect for kiddos to snack and watch...

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Helpful?
Thank Tina J
Greenville, South Carolina
Reviewed 1 week ago via mobile

We've stayed here before. The first time, we thought it had great potential and figured it needed time to be open, make money, and improve on itself. Fast forward a few months, and it's basically the same. The pool area is great! Well worth the money. However, the rooms are lacking in bathroom space and cleanliness (wrappers on the floor,...

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1Thank Molly F
Indianapolis, Indiana
Reviewed 2 weeks ago via mobile

We visited as two families with four school age kids for three nights. The kids couldn't wait to swim and slide in the evenings. The hot tub is large, but out of view of the pool, so it's not really possible to soak and watch older kids. The rooms were clean and the staff friendly. Breakfast was ample with several...

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Helpful?
Thank HaleyJo09
CMR-ManagementTeam, Director of Sales at The Cascades Mountain Resort, responded to this review

Thank you for your review and feedback. We are working hard on improving daily. Feedback is one of the ways for us to do so. We will look into your suggestions and hope to see you again.

Indianapolis, Indiana
Reviewed 2 weeks ago via mobile

Overall, most things were nice. Friendly staff, good quality breakfast (no waffle maker which wasnt such a deal breaker now that my children are older ages 11 & 9). On site food. Large indoor pool wih slide. Small work out area. It was an old motel that was encolosed and the "resort" name is adding a bit of positive intent....

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Helpful?
Thank Cheryl J
CMR-ManagementTeam, Director of Sales at The Cascades Mountain Resort, responded to this review

Thank you for the review and feedback. I am sorry to hear that everything did not live up to your expectations. We would love to improve so every guest has a wonderful stay. If you have any suggestions on how we can improve please let us know. Thanks again and hope to see you again.

Reviewed 2 weeks ago via mobile

The staff was friendly and the facilities were awesome but room service never once came and tidied up. No trash can in the bathrooms. The rooms are poorly lit. Overall a nice place but could use a couple changes in my opinion.

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Thank Josh R
Reviewed 2 weeks ago via mobile

Great...kids loved the pool with waterslides. Lifefuards on duty. Quick food here. Cascades cafe food is subpar but you don't have to leave. Bars on site and you can sit and watch the kids. Great location!

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Thank thebowen6
Reviewed 3 weeks ago via mobile

This hotel has alot of potential. Pros: Clean rooms, excellent customer service, friendly staff, large indoor water slide and pool, three hot tubs, overall clean hotel. Direct tv. Soft beds and pillows. Con: Breakfast was ok, we opted for Mcds the 2nd day. Poor lighting in pool area and hallways. Key cards wouldn't always work. Sketchy unused storage building in...

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Thank ejtmj
dunedin
Reviewed 3 weeks ago

Yhis place is great. We spent 12 days here . The rooms are very nice , the staff even better!!! Ashley, Holly, Jeremy were the best. the lobby is beautiful, great indoor pool with giant water slide. the café was very nice, breakfast was perfect , real eggs , bacon, yogurt biscuits. the only down side and trivial at best...

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Thank terdef
New Haven, Connecticut
Reviewed 3 weeks ago

Indoor pool with water slide...your kids will love it. "Resort" smells like chlorine. My third night there, smokers must've checked it. Gross. I reported it to management, since it's supposed to be a "no smoking" establishment, to no avail. In fact, no one bothered to clean my room that day! Maybe they smoke, too...who knows...

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Thank Amanda K
Virginia Beach, VA
Reviewed 4 weeks ago via mobile

This "newly renovated resort" has potential. My family is in the hospitality industry and our place is the number 1 rated TripAdvisor lodging in our area. I mention this only to point out that I'm intimately familiar with the industry and standard of quality. My husband works out of the country so we like to take small trips with the...

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Helpful?
Thank SunShanny

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about The Cascades Mountain Resort

Address: 201 Sugarloaf Rd, Hendersonville, NC 28792-9386
Region: United States > North Carolina > North Carolina Mountains > Hendersonville
Price Range: $170 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Cascades Mountain Resort 3.5*
Number of rooms: 100
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Questions & Answers

Here's what travellers have asked, with answers from The Cascades Mountain Resort staff and other travellers.
5 questions
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Huntsville, Alabama
Shawano WI
2 months ago
Hendersonville, North Carolina
4 months ago
indian trail
5 months ago

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Questions? Get answers from The Cascades Mountain Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room away from the pool so it was nice and quiet!”
leiadavisld, 11 Mar 2017 | Read review
“Request a room away from the pool area if you don't have children.”
carolina50us, 27 Feb 2017 | Read review
“If you are going to Hendersonville, I recommend staying closer to downtown. It's worth the extra money to stay in Asheville.”
VirginiaCriddle, 7 Feb 2017 | Read review
“If you need sleep do not get a room near the pool.”
cyndipgh, 22 Jan 2017 | Read review
“Get a room away from pool if you go to bed before 10 pm.”
GregRSVP, 5 Jan 2017 | Read review
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