We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
When we arrived the whole front lobby smelt like marijuana, when I asked if my room was non smoking I was told "as long as it's not cigarettes I don't care"... Before getting my key I was told the room was newly renovated and had...More
Thank Victoria Z
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 4 weeks ago
Hello Victoria Z,
Thank you for taking the time to write a review of our hotel. I am sorry for any inconvenience you may have experienced due to the unclean room floor, smell at the lobby and service from our staff which fell below your...More
Experienced a few slight hiccups with our reservation. Thankfully Channing was there with his amazing customer service which helped alleviate any and all concerns we had. Channing stated he was in training to be the Brand Champion, I feel he will go far and exceed...More
Many times I've been in Huntersville but always passed on staying here. Well, I decided to give it a try and was impressed with my one night experience. The place was convenient to I77 and there was a nice Outback Steak House right near it....More
Made reservation there because they accommodate dogs and we were visiting family in the area. Knew it was under renovation but worse than expected. Expedia said king beds butt they're only Queens which was too small for two people and two dogs so we checked...More
2 Thank Todd G
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded September 18, 2017
Hi Todd G,
Thank you for your stay and for taking the time to share your experience with us. I'm sorry to read that our room accommodation fell below your expectations. I do appreciate the feedback that you have listed. Our goal is to make...More
The only good thing I can say about this place was making the reservation with a very pleasant representative named April. Beyond that, I can safely say I would not recommend this place to anyone. Upon driving 9 hours to get to the Candlewood, we...More
2 Thank Terry B
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded September 1, 2017
Hi Terry B!
Thanks for your candid remarks on your recent stay with us. I'm very sorry about the multiple issues that marred your stay particularly on the cleanliness and housekeeping of your assigned room.
We take great pride in our brand, and it is...More