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All reviewswashers and dryersextended stayfront desklong stayfirst glancefull size refrigeratorneeded a place to staylaundry roomair conditioningbed was comfortablerenaissance festivalcupboardstoveamenitiespetgymcharlotte
Many times I've been in Huntersville but always passed on staying here. Well, I decided to give it a try and was impressed with my one night experience. The place was convenient to I77 and there was a nice Outback Steak House right near it....More
Made reservation there because they accommodate dogs and we were visiting family in the area. Knew it was under renovation but worse than expected. Expedia said king beds butt they're only Queens which was too small for two people and two dogs so we checked...More
2 Thank Todd G
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 18 September 2017
Hi Todd G,
Thank you for your stay and for taking the time to share your experience with us. I'm sorry to read that our room accommodation fell below your expectations. I do appreciate the feedback that you have listed. Our goal is to make...More
The only good thing I can say about this place was making the reservation with a very pleasant representative named April. Beyond that, I can safely say I would not recommend this place to anyone. Upon driving 9 hours to get to the Candlewood, we...More
2 Thank Terry B
Response from IHGService, Guest Relations Manager at Candlewood Suites HuntersvilleResponded 1 September 2017
Hi Terry B!
Thanks for your candid remarks on your recent stay with us. I'm very sorry about the multiple issues that marred your stay particularly on the cleanliness and housekeeping of your assigned room.
We take great pride in our brand, and it is...More
Stayed in two rooms in this hotel for approximately a month and a half
First problem one of the two air conditioning units not working (same problem in Landry/exercise room) the unit in the hallway also did not work. So on days when it was...More
2 Thank Lisa B
Management response:Responded 21 June 2017
First I would like to apologize for all the issues you incurred. Unfortunately our property is very old and has some issues that are out of our control. However we have started our renovation process which will eliminate most of the issues you had....More
I visit this hotel often. I never experience any problems with staff or on the property. I will continue to visit this property. Staff is very nice and helpful.
I will say this property is definitely due for a refresher.
1 Thank England I
Management response:Responded 22 May 2017
Thank you for your loyalty! We are glad that you enjoyed your time staying with us. We look forward to your next visit.