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Holiday Inn Express Hotel & Suites Huntersville-Birkdale

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Holiday Inn Express Hotel & Suites Huntersville-Birkdale
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161 Reviews from our TripAdvisor Community

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Showing 157: English reviews
rosholt, wi
Reviewed 5 days ago NEW

I stayed in this hotel while traveling for business. I had several stays September to November of 2016. Overall I would recommend the property. The location was a big plus for me, convenient to the location I was working. Lots of very good dining choices close to the hotel, some within walking distance. Shopping nearby, Target, Harris Teeter, Whole Foods....

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Helpful?
Thank richard m
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for taking time to post such a thorough review that is helpful to potential guests as well as our hotel staff and management. We greatly appreciate your positive comments and have taken your information regarding housekeeping to our VP of Operations for remedy. We sincerely value your business and your feedback and hope you'll visit us again soon....

Reviewed 11 October 2016

We are IHG Rewards Club members and have enjoyed staying at Holiday Inn Express properties, especially an excellent experience in Schererville Indiana for several days this past May. While I know not all motels within a chain will be identical, I have to say that this stay in Huntersville was extremely disappointing. The evening attendant was wonderful—very friendly and accommodating....

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Helpful?
Thank Kim V
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

First I would like to thank you for being an IHG Rewards Club member and for taking your time to bring these housekeeping issues to our attention. Next I would like to apologize for not responding to your email. We are still trying to locate it. Please know that we make it a daily exercise to review and respond to...

Millbury, Massachusetts
Reviewed 9 October 2016 via mobile

From the start, the ladies at the desk were fantastic! They were polite, efficient and very helpful. We stayed for 3 nights (10/6-10/9). The room was very spacious, perfect size to allow comfort. We didn't get to use the pool because it was rainy and windy due to the hurricane coming up the coast. The breakfast room was a little...

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Helpful?
Thank PKChops
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

We're so glad you chose to stay with us last weekend! Thank you for taking time to review your visit and for all of your positive comments. We 're proud of our hotel and appreciate your compliments to our staff. Again, thank you for your business and for sharing your feedback. We hope you'll have an opportunity to visit us...

Fortaleza, CE
Reviewed 30 September 2016

I regularly stay here when I am in the area for business. The hotel is well situated and close to restaurants etc. It is true that some renovation can be done but all together it is a good place and service from the front desk is always top notch! WIFI is included and has good speed. Breakfast is also included...

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Helpful?
Thank AvdV80
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for always choosing our hotel when staying in the area for business. We appreciate your loyalty and your compliments to our staff and service. Renovations are coming up in our seventh year and we look forward to bringing you even better stay experience. Again, thank you for your feedback and your business. We hope to welcome you back...

Reviewed 16 September 2016 via mobile

Hotel is ok but old. Rooms should be renovated. Nice personal. Breakfast from Dutch standards is poor but is almost everywhere in the us. IHG program is nice to save points. Advantage is that the rooms are big

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Helpful?
Thank Gerard V
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for staying with us earlier this month and for your time in reviewing your visit. We're happy that you're enjoying your IHG Rewards membership and all of its many benefits. While our original building is about 17 years old the hotel was renovated and opened as a Holiday Inn Express in 2010. We do adhere to hotel upgrades...

Bluefield, VA
Reviewed 8 August 2016 via mobile

Stayed here with my husband and 2 children while in town boat shopping. Probably wouldn't have picked this hotel if I would have had time to plan, but it was an unexpected overnight stay. This hotel definitely needs some updating among other things. The room felt dirty to me as soon as I walked in and when I turned down...

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Helpful?
Thank jstone2882
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for your feedback. We appreciate your time and your candid comments regarding your visit. I'm so sorry you didn't bring this to our attention while you were here. I'm confident we could have made your stay more comfortable. Nevertheless, your feedback is quite valuable and your comments have been addressed with our housekeeping staff. We're glad that you...

South Florida, Florida
Reviewed 23 July 2016 via mobile

The front desk clerk was gracious enough to change our room to another floor because there was a basketball team on the floor our room assignment was. The room never got quite cool enough. The a/c vents were very dusty/dirty. The bathroom floor was sticky. The mattress was saggy, not comfortable. The hotel is in a nice area. With a...

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Helpful?
Thank George F
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for your time and your candid review. We always appreciate knowing what we do well and what we could do better. Our apologies for not doing better on your visit. Housekeeping and maintenance have both been advised of your comments and the issues have addressed. Again, our sincere thanks. We hope to have you back in the future...

Reviewed 22 July 2016

I stayed here for one night to pick up my new car. I parked car in the Holiday Inn Express, lighted parking area after getting my new car. After I checked out the next morning and went to leave, my car had been vandalized. I immediately went to front desk, told them of the incident and the front desk clerk,...

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Helpful?
Thank Steff V
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for again bringing this to our attention. I believe through emails and phone calls our General Manager was able to connect with you last week and assist in resolving this with you. We all agree that the smearing of fast food on your brand new car was both mean spirited and senseless and we're all terribly sorry this...

Fort Lauderdale, Florida
Reviewed 12 July 2016

The hotel is in a good location and seemed to be new. The bathroom was very dirty and when we had someone come clean it, they told us it was rust! Not so. The vents in the airconditioner had not been cleaned in months. Both filters totally covered with dust. Made it hard to breath. We asked for maintenance to...

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Helpful?
Thank Jo Jean A
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you for taking time to review your May visit with us. We appreciate your positive comments regrading our location and our housekeeping staff member. We also appreciate your feedback regarding the A/C filters in your room and the rust stains on the tile in your bathroom. Filters are scheduled to be cleaned once each month. During unusually busy periods,...

Philadelphia, Pennsylvania
Reviewed 26 May 2016

We stayed here for a nearby college graduation. While the room was clean and breakfast was decent, the pullout couch was extremely uncomfortable. It would have been better to just have rooms with two double beds. But the worst part was after staying here we found out that our credit card number had been stolen and fraudulent charges were made...

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Helpful?
Thank afabian6
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this review

Thank you again for bringing this issue to our attention. The security and safety of our guests and their personal information is an absolute priority. As discussed in a previous conversation between the card holder and our hotel, our team has done everything possible given that we have no information other than an allegation to provide the Huntersville Police Department...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Huntersville/Birkdale, the newest addition to the beautiful Lake Norman area. Minutes from area attractions and the Charlotte metro area, this hotel is near an array of unique shopping, dining and recreational options, many within walking distance. Our all new hotel features 91 fresh, modern, state-of-the-art guestrooms and suites. We offer many amenities both leisure and business travelers appreciate like free wireless high-speed Internet access, 32” flat panel LCD TVs, microwaves, compact fridges and wet bars. The Holiday Inn Express & Suites is Conveniently located at exit 25 of the I-77 just minutes from Birkdale Village and nearby companies such as Ingersoll Rand, Newell Rubbermaid and McGuire Nuclear station. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Huntersville-Birkdale

Address: 16905 Caldwell Creek Dr, Huntersville, NC 28078-8073
Region: United States > North Carolina > Huntersville
Price Range: $129 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Huntersville-Birkdale 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Huntersville-Birkdale
Hawthorn Suites Huntersville
Huntersville Hawthorn Suites
Hotel Style:
#4 Family Hotel in Huntersville
#6 Business Hotel in Huntersville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Huntersville-Birkdale staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Huntersville-Birkdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quietest rooms on upper floors on east side”
 of 5 bubbles 689richardm, 4 Dec 2016 | Read review
“rooms were quiet”
 of 5 bubbles JoJeanA, 12 Jul 2016 | Read review
“Do not stay on the highway side of the hotel”
 of 5 bubbles peamomma, 2 May 2016 | Read review
“King size room was more than spacious enough for my husband and I . The bed was really big and comfortable !”
 of 5 bubbles tammysU543AY, 28 Apr 2016 | Read review
“Room facing away from the highway is quieter. There's a Chick Fil A on that side that wasn't open yet so perhaps drive thru will be a noisy.”
 of 5 bubbles PirateQueen55, 1 Apr 2016 | Read review
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