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Quality Inn & Suites

364 reviews
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Traveller (44)
Room & Suite (42)
Dining (6)
Overview
  • Excellent48%
  • Very good24%
  • Average11%
  • Poor8%
  • Terrible9%
Travellers talk about
“room was clean”(33 reviews)
“front desk”(54 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (364)Write a Review
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Traveller rating
169
87
43
30
33
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LanguageEnglish
169
87
43
30
33
Show reviews that mention
All reviewsroom was cleanfront deskroad constructiongreat staybreakfast areawafflesfree breakfastbreakfast was excellentstaff was very friendlyexceeded my expectationsthe young ladywould stay here againchecking outa nice place to staywaffle makersausagecharlotte
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11 - 15 of 362 reviews
Reviewed 13 November 2017

Room was okay. Boys in athletic comptition were all over the hallways. Pretty dark in parking lot. Alot of construction on road right now. When road finished it will be located in a very convenient place to Matthews and Indian Trail.More

Review collected in partnership with this hotel
Thank Barbara F
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 14 November 2017

Dear Traveler, We would like to thank you for taking the time to review your recent stay with us. Your feedback are what makes us continue to ensure our guest have a pleasant and comfortable stay. We have taking the initiative to replace our light...More

Reviewed 11 November 2017

The ladies who checked us in were extremely personable and we were given a "treat" bag for being a Choice member. The room we stayed in was extremely nice. We stayed in the Presidential Suite. We had a full kitchen, dining area, living area, and...More

Review collected in partnership with this hotel
Thank tfstephenson
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 14 November 2017

Dear Traveler, We are excited that you enjoyed your time here with us at our property and that you took your time to let us know. Our staffs goal is to make everyone feel like they are at home and knowing that our choice privilege...More

Reviewed 3 November 2017 via mobile

Great breakfast. Nice place. Good location. Best hotel breakfast I've had in some time. Some additional remodeling taking place. I'd return here. Good service, price, and good breakfast. 200 words is a major commitment to post a review when you're trying to a quick and...More

Thank Enrique C
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 10 November 2017

Dear Traveler, We would like to thank you for taking the time to review your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable...More

Reviewed 2 November 2017

After going to the desk and calling several times it still took five and a half hours for the AC to get fixed. My friend has breathing issues so during this time she could barely breathe. Had to leave the door wide open to have...More

Review collected in partnership with this hotel
Thank kswizzle7285
Response from AAHarvey, Manager at Quality Inn & SuitesResponded 30 November 2017

Dear Traveler, we would like to thank you for taking the time to review your recent stay with us. We regret to hear that you did not have a pleasant stay with us. Our number one goal is to provide the best quality service to...More

Reviewed 30 October 2017

Do not allow guest to smoke near the hotel. train and evening staff to be able to get blankets. Maintenance staff around the clock so desk clerk does not need to leave and unclog a toilet. staff friendly and helpful. staff attempted to ,meet all...More

Review collected in partnership with this hotel
Thank Annduck
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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$71 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (44)
Room & Suite (42)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
MaryAnnDo
10 February 2017|
Answer
Response from Judith A D | Reviewed this property |
I do not live in the area but there is a High school- David W. Butler High School at 1810 Matthews-mint Hill Road, Matthews, NC 28105 It appears to be less than 5 miles from the hotel. You probably could contact the hotel... More
0
Votes
kf4ypf
17 January 2017|
AnswerShow all 2 answers
Response from AAHarvey | Property representative |
Hello kf4ypf, Thank you for reaching out to us regarding a discount for your husband. We appreciate what he sacrifices for our country. We would love to work with you in making his trip home special. Please call me... More
0
Votes
Inisha R
5 September 2016|
AnswerShow all 2 answers
Response from PepsiPrincess | Reviewed this property |
Most budget friendly chain brand hotels have a 21 years old policy. Higher quality hotels typically say 25 years old and older. Find independent, privately owned hotels that are not part of a national or international chain... More
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12
Room Tips
"Updated, locks, curtains, lamps, rugs, cleaning supplies, shower head, toilet seat, and phone. Just a pure..."
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"Current construction makes access particularly tricky"
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"keep smokers away from out side rooms in hotel because smoke comes in. elevated toliet seats."
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"Furniture is beat up. Housekeeping will wake u up!!!"
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