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Quality Inn & Suites

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290 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Birmingham, United Kingdom
Reviewed 5 September 2016

First, there is a lack of signage indicating where the reception is and the building is in two unconnecting halves, which means you have to go outside to get to reception and the breakfast room. Thank goodness it wasn't raining . The room was ok, a bit small and strange to find tea and coffee making items in the bathroom...

Thank MelandVic
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking the time to review your stay at our hotel. Our hotel does have an add on and it is connected by the second floor, it runs the entire length of our hotel. The mattresses are a standard mandated by Choice hotels. And yes we do have plenty of shopping and restaurants in the area...

Virginia Beach, Virginia
Reviewed 29 August 2016

Great Breakfast & Front Desk Staff. Found that I was not given best price & that was frustrating because they said that was what they quoted me when I called. Tiled floor had to be cleaned again on checking in as is was oily feeling & very slippery Fall hazard. Still needed more cleaning but didn't ask again. Room really...

Review collected in partnership with this hotel
Thank geneln3_18
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We appreciate the time you have taken to give us this review. We are sorry to hear you had an issue with the rate you were given as well as the condition of your room. Our employees make sure daily that all the room clean and well taken care of and our staff is disappointed to understand this...

Raleigh, North Carolina
Reviewed 26 August 2016

Half hotel is outside entrance doors, half is interior. Interior part of hotel feels safer and in better condition. Had to walk to multiple breezeways at night as a single woman to try and find ice--2 of 3 machines were empty. Interior room nice enough for the price.

Thank Pam A
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank for your time and your honest feedback. While we understand your concern with our exterior rooms we assure you that our hotel is safe whether exterior or interior. Our hotel is located in a very quiet and safe area and we do not have issues with anyone trespassing or causing any harm or danger. Our hotel is...

Monroe, Georgia
Reviewed 25 August 2016

Clean room great staff. Go over and beyond to choice members.. traffic in area is bad but other than that I would recommend anyone staying here. It's convent to restaurants walmart and the intetstate.

Review collected in partnership with this hotel
Thank 309travism
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Our staff and management would like to thank you for taking your time for such a great review. We love to hear that our staff was exceptional during your visit. We like to do a little extra for our Choice privilege members as most of them spend a lot of time away form home. I see that the...

Saint Augustine, Florida
Reviewed 23 August 2016 via mobile

This is the second time we have stayed here. Let me start off by saying that all the staff we interacted with are exceptional. That said, if you are looking for a reasonable place to stay that is near everything; shopping, food, highways and has a fairly decent breakfast, then stay here. The cons are, the beds are sloping towards...

Thank Mes110
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking time out to review our property. We are happy to hear that you enjoyed your stay for the most part. Our staff prides themselves on friendliness and customer service and we are pleased to hear they met your needs in those areas. The chairs in our breakfast area were an oversight in our initial...

Charlotte, North Carolina
Reviewed 23 August 2016

The breakfast was a nice touch. That's about the end of the good. There is construction everywhere around the hotel and construction workers obviously staying there. The parking lot was completely full making parking very inconvenient. The setup was confusing....two lobbies? The bed was not comfortable, a far cry from Hampton Inn & Suites with the same star class. The...

Review collected in partnership with this hotel
Thank Q1567CMmarkm
New York City, New York
Reviewed 22 August 2016

Spent two days in NC visiting some family for an unexpected purpose and came across the Quality Inn while planning. I decided to book based on reviews and the Hotel was very accommodating. The room was clean, cold and in order. Bathroom was clean and spacious. The breakfast I had the next morning was good and had many options. I'd...

MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for taking time out to give us your feedback on your stay. Our staff and management are pleased to hear that you enjoyed your stay. We thank you for giving us a chance and also for letting us know we reached your satisfaction. We do hope you come back and we look forward to seeing...

Reviewed 21 August 2016

My husband had to travel to Charlotte for two nights, a quick unexpected trip without any reservations. He arrived late night and to his surprise all hotels near to his destination, were booked, due to a convention. He then drove near to the airport and found a room for the rest of the night, not being impressed checked out in...

Thank zpcsc
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, We thank you for taking your time to to give us such a positive review. We are very unhappy to hear that we did not have the availability to accommodate your husband for his first night but are excited that Brittany was able to for his second and she was a pleasure encounter for him. Our amenities are...

Norfolk, Virginia
Reviewed 17 August 2016

It wasn't excellent Hotel. The quality exceeded my expectations for the price. Appreciated the extra leg service provider doing my state. I plan to make this my place of State when I am in Charlotte. However, I would recommend a place to put valuables when you are away from the room.

Review collected in partnership with this hotel
Thank r0nnie914
MiReed, Manager at Quality Inn & Suites, responded to this review

Dear Traveler, Thank you for taking your time to give us such an awesome review. We are very pleased to hear that we exceeded all your expectations. Our staff is excited to see you again soon, and be sure you ask them about our safe keeping for the valuables you bring with you as we do have a way to...

Hendersonville, North Carolina
Reviewed 16 August 2016

The hotel itself is fine however we had spent the day at the pool, went up to shower for dinner and when we came to our vehicle the back window was shattered. There had been someone cutting the grass that afternoon. We alerted the front desk were told we needed to come back in the am to talk with the...

Thank Debbie R

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Region: United States > North Carolina > Matthews
Price Range: $93 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Quality Hotel Matthews
Quality Inn And Suites
Holiday Inn Matthews
Matthews Holiday Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be careful finding the entrance and exit”
 of 5 bubbles pittmanreporting, 4 Feb 2017 | Read review
“Ask for something in the expansion at the back, it's the newer part of the hotel.”
 of 5 bubbles 939andreat, 23 Jan 2017 | Read review
“The jaquzzie was cleaner, I went out to get more cleaner to sterilize and really clean. It has hair in it.”
 of 5 bubbles 599peggys, 6 Jan 2017 | Read review
“This hotel has LONG halls. Try to get a room not at the end of a hall.”
 of 5 bubbles 609nikb, 28 Dec 2016 | Read review
“Stay in one of the inside rooms, not the outside rooms.”
 of 5 bubbles 348lanab, 6 Nov 2016 | Read review
5 of 5