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SpringHill Suites New Bern

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SpringHill Suites New Bern
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334 Reviews from our TripAdvisor Community

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Showing 332: English reviews
Arlington, Virginia
Reviewed 4 days ago NEW

The best thing about this hotel was the customer service and employee attitude. although going through the start of a renovation, found problems with the heat,A/C blowing directly on the bed; very uncomfortable first night. Put chair in front of A/C 2nd night..much better. Also, when watching TV from bed, the thermostat was blocked by the TV therefore, the room...

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Helpful?
Thank Bill1690
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Dear Bill1690, Thank you for taking the time out to review your stay here at Springhill Suites. It is always great to hear from our guests so we can make any improvements needed for the future. I am glad to hear that our staff provided great customer service to you during your stay and that they had a great attitude....

Reviewed 1 week ago via mobile

Great, clean, large rooms. Front desk was amazing and help out with everything. Sales manager was very helpful in a tough situation as well! Great real breakfast, you can add that to saved money. Best place to stay in New Bern.

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Helpful?
Thank Justin A
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Dear Justin A, Thank you for taking your time out and letting us know what you thought about your stay at Springhill Suites. We are delighted to hear that our staff made your stay with us comfortable and that you enjoyed our signature breakfast bar. We take pride in our staff and it is always great to hear someone acknowledging...

Asheboro, North Carolina
Reviewed 2 weeks ago via mobile

We have stayed at several hotels in New Bern and SpringHill Suites is by far our favorite. Staff in extremely friendly and go out of their way to make sure our stay is exactly like we want. Shannon at the front desk was VERY helpful in making sure our reservation was how we needed it. She went above and beyond...

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Helpful?
Thank Susie K
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Dear Valued Customer, Thank you so much for the review on your stay. We are delighted to hear that you enjoyed the days you were with us and that you were able to take advantage of some of the great amenities we offer. Thank you for acknowledging our great staff here at Springhill Suites in New Bern. We take great...

Buxton, North Carolina
Reviewed 3 weeks ago via mobile

In New Bern for a doctor visit and had a great stay here. Immediately recognized as silver elite and thanked by the staff for our loyalty. Advised by front desk we had been upgraded to a room with a whirlpool tub. Nice even though we were not here long enough to enjoy it. The graciousness of the staff continued throughout...

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Helpful?
Thank Tim M
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you again for your loyalty as Marriott Rewards Silver Elite Member and for your great review. We hope your next stay will be a little longer so you have more time to enjoy your upgrade. We can’t wait to welcome you back!

Greenville, South Carolina
Reviewed 4 weeks ago

Was spending 3 nights with my wife, 2 year old and 4 month old. Room was huge. We fit the 2 pack and play portable cribs and still had plenty of room to play in the sitting area. Great location to get downtown. Checkout was a noon, but we wanted to extend it so our kids could get in an...

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Helpful?
Thank UstateTraveller201
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

We are delighted you and your family enjoyed our spacious suites and great location. We can't wait for the next opportunity to have you and your family back at our hotel.

Reviewed 5 weeks ago via mobile

Not only was it the nicest King Suite we've ever stayed in by far ... but Shannon was the best Marriott employee we've ever had help us going above and beyond to make our check in smooth as can be - and even calling up to our suite after we got inside to make sure we we're satisfied with our...

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Helpful?
Thank Jim C
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you so much for taking the time to provide your fabulous review and recognizing Shannon, she is amazing! It truly means a lot to our entire hotel when our guests take the opportunity share their experience with our staff. We look forward to your next visit and making it as exceptional as the last!

Roseboro, North Carolina
Reviewed 13 January 2017

Great people , Nikki is awesome to deal with. Staff is wonderful .Room great very clean breakfast is super. Very nice place to stay. We will keep going back here. I have not one complaint on this lovely place.

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Helpful?
Thank E898MNamym
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you so much for your great review! We definitely provide ourselves on having the best staff and customer service in town and we so glad you recognized us for it. We can't wait to welcome you back!

Reviewed 1 January 2017 via mobile

Spending over three hundred days a year on the road for business this property is a gem! From my first interactions with the sales manager, Nicki, to one of the desk clerks, Shannon, it is a great experience! Both of these ladies have gone above and beyond to make feel like I'm home. They are truly an asset! I just...

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Helpful?
Thank James F
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

We know you have many options when traveling and are so delighted you choose SpringHill Suites. We aim to have the most professional and caring associates and are elated you recognized two of our very best; Nikki and Shannon. We can't wait to see you the next time your travels bring you back to New Bern!

Reviewed 25 December 2016 via mobile

I stayed in the spring hill suites for over a week. I was just flabbergasted with the courtesy and professional behavior that was demonstrated during my stay. The breakfast was just phenomenal and cleanliness of the rooms was breath taking. Anytime I go to New Bern I would stay at this location.

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Helpful?
1Thank Tariq Q
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

We are so pleased to hear about your great stay. We strive to deliver the best service and be traveler’s top choice when they visit New Bern. We can't wait to have you back!

Greenville, South Carolina
Reviewed 21 December 2016 via mobile

This property is very nice for business or pleasure and even when evacuating during Hurricane Season. The housekeeping staff as well as the front desk receptionist all the way up to their management or top-level people that are very professional and helpful and keep a very clean and cozy hotel as your home away from home when traveling. This area...

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Helpful?
1Thank Harry B
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you so much for your great review. Our hotel was proud to offer so many guests comfort and consistency during such a tumultuous time such as Hurricane Matthew.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come experience our Southern hospitality, where everything old is new again! Travel in style at SpringHill Suites by Marriott in New Bern, NC, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in New Bern. Take the stress out of travel and dive into our relaxing pool, work out in our fitness center or take advantage of our free Wi-Fi. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day-like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover SpringHill Suites on your next visit to New Bern and leave feeling relaxed and refreshed! ... more   less 

Additional Information about SpringHill Suites New Bern

Address: 300 Hotel Dr, New Bern, NC 28562-5313
Region: United States > North Carolina > North Carolina Coast > New Bern
Price Range: $155 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites New Bern 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites By Marriott New Bern Hotel New Bern
Hotel Style:
#1 Business Hotel in New Bern
#2 Family Hotel in New Bern
#4 Romantic Hotel in New Bern
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites New Bern staff and other travellers.
1 question
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Akron, Ohio
over a year ago

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Questions? Get answers from SpringHill Suites New Bern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we will not stay at this hotel until they change their heat A/C equipment. Noisy and uncomfortable to sleep.”
 of 5 bubbles Bill1690, 15 Feb 2017 | Read review
“the room are good a quiet and a good size.”
 of 5 bubbles E898MNamym, 13 Jan 2017 | Read review
“5th floor , top floor, seems to be quieter . All areas were very nice.”
 of 5 bubbles billbT2403XR, 11 Dec 2016 | Read review
“King size beds!”
 of 5 bubbles mansfieldf, 30 Nov 2016 | Read review
“Try another hotel first make this your very last choice.”
  • Bed in room 104
 of 5 bubbles Neet201428, 30 Nov 2016 | Read review
5 of 5