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SpringHill Suites New Bern

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324 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Reviewed 2 days ago NEWvia mobile

I was in town for funeral my mother died. The Springhill Suites New Bern,NC made my visit enjoyable while I was grieving as well. Latara was polite as well as Karsten. Treated me like a guest queen. I look forward to my next stay very soon. Merry Christmas.

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Helpful?
Thank Karsten B
Reviewed 6 days ago NEW

Scott is the bomb at the springhill suites! A bunch of their other employees are really helpful as well. Great breakfast! Rooms are always very clean and nice. The property is in a very convenient location. Always love staying here.

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Helpful?
Thank Mansfield F
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you so much for your great review. And you are absolutely correct, Scott is amazing! We pride ourselves on delivering the best service in town and so glad you recognized our staff for a job well done. We can't wait to welcome you back!

Hamden, Connecticut
Reviewed 6 days ago NEW

I was in town for a funeral and book my hotel here. I was moved 7 times. Room #'s 304, linen was never changed covers was just pulled up. Room 210 and 212 the same thing. Moved to room 104 toilet ran all night and maintenance person came and said he would be right back. But a no show. Went...

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Helpful?
Thank Neet201428
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you for taking the time to provide us with your important feedback. We take your concerns very seriously and will be using your feedback to address areas for improvement and training. Please accept my sincerest apologies for all the issues your experienced during your stay. Our staff provided a refund of two nights of your stay as a gesture...

Wilmington, North Carolina
Reviewed 1 week ago via mobile

The hotel was everything you could hope for in a non-resort setting. Super Clean, beautiful rooms, and friendly staff. The only let down was a breakfast designed to make you want to go out and grab something real to eat nearby. Aside from the make it yourself Waffle you can find prefab scrambled eggs, cardboard turkey bacon, and muffins that...

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Helpful?
Thank ncTomE
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you for taking the time to provide us with your review. We are delighted you enjoyed our clean and spacious rooms and amazing staff. I am sorry to hear you did not enjoy our breakfast options. We typically receive glowing reviews our variety and quality of our breakfast. We will definitely take a look to see what improvements can...

Reviewed 5 weeks ago via mobile

Very popular casual restaurant in the heart of downtown New Bern. Always busy and worth the wait. Fresh baked goods displayed as you enter to tempt you. Breakfast is the time we usually go and always leave content and we'll fed. Big variety and generous portions. A must stop when we are in the area.

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Helpful?
Thank Sandy B
Myrtle Beach, South Carolina
Reviewed 26 October 2016

Extremely clean, spacious rooms with fridges and microwaves made our stay so relaxing and enjoyable. Breakfasts were hot and somewhat varied. Staff were friendly and professional. The only mild difficulty was only one elevator worked and it was a little slow.

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Helpful?
Thank nana55please
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you so much for your great review and feedback. We are delighted you had such a relaxing stay. Please accept my apologies for the issues with one of our elevators, good news they are now both back up and running. We look forward to welcoming you back!

NC
Reviewed 25 October 2016

Entire facility was fresh, clean, comfortable, just off the main road so there was no noise. The breakfast offered much more than the usual yogurt-fruit-juice. All the staff we interacted with were exceptionally friendly, knowledgeable about the restaurants in the area, and accommodating to our requests. The morning we were to leave we discovered one of our vehicles batteries had...

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Helpful?
Thank Bay4
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Thank you for taking the time to provide us with your great review! We are delighted your stay was so enjoyable. Thank you for recognizing Nikki, she is truly an asset to our team. We can’t wait to welcome you back!

Reviewed 20 October 2016

I enjoyed my stay in Springhill Suiteis. The room was excellent and the customer service was even better. Latoya came to my room and rolled me outside so that I could smoke. I didn't have to wait but a few minutes. She seemed to really care about me. She came outside 3 times to see if I was OK and...

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Helpful?
Thank Linda S
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

Our people are what make our culture come alive. I am delighted to hear that you had a great experience and appreciate your kind words about Latara. Thank you for sharing and we can't wait to see you again!

Skipton, United Kingdom
Reviewed 13 October 2016

My elderly parents live locally but have little room so I chose to stay at the Spring Hill suites. The pluses were the location, friendly staff, the indoor pool and well designed space. The shower was strong enough to thoroughly wash my thick hair. The biggest negative was the uncomfortable bed. The mattress was totally shot and I woke up...

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Helpful?
Thank K P
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

We appreciate you taking the time to provide us with your valuable feedback. We are pleased you enjoyed our great staff and convenient location. Please accept my sincerest apologies for the issues you experienced with the bed and the less than satisfactory breakfast experience; this is not typical of our usual guest experience and we will use your review to...

Hertford, North Carolina
Reviewed 10 October 2016 via mobile

This place is wonderful! I loved my spacious room and enjoyed the nice bathroom. I slept so well in the comfy bed. The staff are amazing and always smiling. The shuttle service was also fantastic!! It was very clean.

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Helpful?
Thank honeybun3
Gwen F, General Manager at SpringHill Suites New Bern, responded to this review

We strive to deliver the best service in town and are ecstatic we are able to deliver on that promise. We can't wait to have to back!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come experience our Southern hospitality, where everything old is new again! Travel in style at SpringHill Suites by Marriott in New Bern, NC, the all-suite hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused - all at an affordable price. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in New Bern. Take the stress out of travel and dive into our relaxing pool, work out in our fitness center or take advantage of our free Wi-Fi. Our Market is open 24/7 for snacks and necessities. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day-like eggs with local salsa or Greek yogurt and oatmeal complete with a toppings bar for a variety of options. Discover SpringHill Suites on your next visit to New Bern and leave feeling relaxed and refreshed! ... more   less 

Additional Information about SpringHill Suites New Bern

Address: 300 Hotel Dr, New Bern, NC 28562-5313
Region: United States > North Carolina > North Carolina Coast > New Bern
Price Range: $133 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites New Bern 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites By Marriott New Bern Hotel New Bern
Hotel Style:
#1 Business Hotel in New Bern
#2 Family Hotel in New Bern
#4 Romantic Hotel in New Bern
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites New Bern staff and other travellers.
1 question
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Akron, Ohio
over a year ago

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Questions? Get answers from SpringHill Suites New Bern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King size beds!”
 of 5 bubbles mansfieldf, 30 Nov 2016 | Read review
“Try another hotel first make this your very last choice.”
  • Bed in room 104
 of 5 bubbles Neet201428, 30 Nov 2016 | Read review
“The hotel staff will bend over backwards to get you room that you need.”
 of 5 bubbles lindasK2489DP, 20 Oct 2016 | Read review
“Room 217 is directly above an outdoor courtyard. The people hanging out down there were a bit loud, but they were gone by 11.”
 of 5 bubbles Spatchel, 12 Sep 2016 | Read review
“View blocked by the big what u call it”
 of 5 bubbles mapponmap, 25 Aug 2016 | Read review
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