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Four Points by Sheraton Charlotte - Pineville

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Four Points by Sheraton Charlotte - Pineville
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213 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Charlotte - Pineville
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Showing 213: English reviews
Boston, Massachusetts
Reviewed 26 December 2016 via mobile

This hotel is undergoing construction. The problem is, they didn't tell me when I checked in, when I called to update The res, or when I made the original reservation. I really can't believe they didn't tell me when I checked in. We got up to the room, unpacked, and the hammers and saws fired right up. We call down,...

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Helpful?
Thank Chebyshev2014
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

On behalf of the Four Points by Sheraton Pineville we would like to thank you for taking the time to give your honest feedback of your stay. We were unhappy to hear your stay with us did not meet your expectations and only through your feedback can we strive to get better. We take great pride in the cleanliness of...

Anchorage, Alaska
Reviewed 17 December 2016

We travel to this area quite often to visit and routinely stay in this hotel. The staff remembers us and is courteous and friendly. They are service oriented and anxious to please. The rooms are a bit outdated and would benefit by renovation (especially the air condition/heater), but they are still comfortable and spacious. One thing they could do is...

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Thank MushB
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for you comments on our property. We are very glad you enjoyed your stay and that the staff took honest care of you. We are renovating our rooms as we speak and would love for you to come and visit our newly renovated property. Thank you for your time and enjoy your day.

Valrico, Florida
Reviewed 7 December 2016 via mobile

Maryah was a great help setting my rewards points up for SPG she was awesome she had a great attitude and very helpful... Amber was awesome at the bar she never let a drink get empty she did a great job to up sell the food in the kitchen.. Scooby was a awesome cook back there in the kitchen his...

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Thank sambo2712
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi and Thank you for your kind words in your review. We are happy that you enjoyed your stay and that you got to experience a little southern hospitality while you were here. It is always our pleasure to be able to make you feel relaxed and comfortable, after all our motto is, honest, uncomplicated and comfort! We hope that...

A TripAdvisor Member
1 review
Reviewed 7 December 2016 via mobile

Amber the bartender made our stay good. She was very accommodating, great handling the stress of a large group and knowledgeable of the area restaurants. If you stay at this hotel and unsure of the area, talk to Amber.

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Thank A TripAdvisor Member
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi and thank you for taking the time to respond to our survey. We are pleased to hear that Amber did an amazing job. We strive to have our staff as knowledgeable as possible about the area that way we provide a honest stay to our guest. We will make sure Amber is aware of the great service she provided...

Reviewed 21 November 2016

The food was AMAZING! Scooby is an amazing chef my mom ordered the taco salad and wings and the food was so-fresh and presented well. Scooby stood at the bar and kept us company he was so very friendly and welcoming. He did a great job and took his time to make sure the food was made properly I would...

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Helpful?
Thank Jami S
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi, Thank you for taking the time to review your stay at our hotel. We are happy to hear that our staff provided you with excellent service and were able to point you in the right direction. We strive to provide service like this 365 days of the year and your comments help us to maintain a high level of...

Columbus, Ohio
Reviewed 12 November 2016

Mahria whom work at night was of great help with her diligent service and candid spirit to ensure the stay here would be as comfortable as possible. With the manager out she step up to the plate to hit a homerun with a smile and customer service.

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Thank davonbeason
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you so much for your response. We are glad Mahria was able to step up and handle the situation as needed. We strive on making our guest feel as comfortable as possible and to know Mahria was able to provide you with great service. We value our employees and they will love to know how you reviewed our hotel...

Gainesville, Florida
Reviewed 7 November 2016 via mobile

Scooby is a wonderful cook with his signature plate being named scooby pasta! He goes out of his way to make you a great dish every time! I stayed here for a whole month & this hotel is great. I recommend trying scoobys pasta it's fantastic.

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Thank byoke1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you so much for your wonderful review of our establishment. We are glad to hear you enjoyed your dinner at Spinners and that you had a honest comfortable stay. We take pride in our employees and they will love the review you have left about them. As always the next time you are in our area we invite you...

Reviewed 27 October 2016

Booked this hotel through Hotwire. Best hotel in a long time. Bob took care of my every need. Good job hiring a great employee. My wife had a great stay for her birthday celebration. I will be coming back to this hotel.

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Thank Joe P
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Joe P, Thank you for your response to our survey. We are truly glad you enjoyed our stay and glad that your wife had a great birthday celebration. We take pride in knowing that Bob and the rest of our staff took great care of you.We are thankful for the kind words and can't wait until your next visit...

Reviewed 24 October 2016 via mobile

Received excellent service from Scooter and staff, would definitely recommend to family and friends again. Perfect location. The staff also greeted us with a smile and also assisted our guests to assure that they were in the right place.

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Thank chennell b
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Chennell B, The Four Points by Sheraton greatly appreciates your review of our hotel. We are glad you enjoyed your stay and our wonderful staff. We truly encourage our staff to go above and beyond to make the guest stay as comfortable as possible. We would love for you to come and visit again soon. We look forward to...

New York City, New York
Reviewed 5 October 2016 via mobile

Stayed at this property last week and had to end up leaving early. We were checked into a room with a faulty toilet so we were moved... Smaller room. Bed was uncomfortable and squeaked at any movement. Saturday night power went out. No lights nor ac. It was so hot no announcement as to what was going on. We had...

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Thank Chrissysnow14
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Chrissysnow14, The Four Points by Sheraton would like to thank you for taking the time to give us feedback about your experience at our hotel. We strive to make sure that all guests have a wonderful experience and take feedback such as yours into consideration when training our staff to get better. We thank you for choosing our hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points Charlotte-Pineville hotel is located in the heart of South Charlotte, we're convenient to the area's stunning array of endless restaurants, shopping choices, and business facilities. ... more   less 

Additional Information about Four Points by Sheraton Charlotte - Pineville

Address: 9705 Leitner Drive, Pineville, NC 28134
Region: United States > North Carolina > Pineville
Price Range: $123 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte - Pineville 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Four Points By Sheraton Charlotte - Pineville Hotel Pineville
4 Points By Sheraton Charlotte - Pineville
Best Western Pineville
Pineville Best Western
Hotel Style:
#2 Business Hotel in Pineville
#2 Romantic Hotel in Pineville
#2 Family Hotel in Pineville
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte - Pineville staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton Charlotte - Pineville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 5th floor are quieter”
 of 5 bubbles G8150OJcheryls, 14 Feb 2017 | Read review
“Small building so only about 20 rooms a floor. With only 5 floors.”
 of 5 bubbles ShardyCruz, 29 Jan 2017 | Read review
“We had a room right over the lobby and never heard a thing so I am guessing any room is fine.”
 of 5 bubbles B267AJchristineh, 27 Dec 2016 | Read review
“Check to see if the heat works in the room.”
 of 5 bubbles davonbeason, 12 Nov 2016 | Read review
“Ask for a quiet floor they will accommodate.”
 of 5 bubbles siegelj45, 14 Jul 2016 | Read review
5 of 5