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DoubleTree by Hilton Hotel Raleigh - Brownstone - University

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#15 of 83 Hotels in Raleigh
Certificate of Excellence
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DoubleTree by Hilton Hotel Raleigh - Brownstone - University
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1,007 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Raleigh - Brownstone - University
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Showing 1,000: English reviews
Reviewed 14 September 2016

I was at a wedding here and the customer service provided to us by Cynthia Taylor was beyond outstanding. She made sure that all the guest were happy and had a smile that was contagious, She represented Hilton with pride. Thank you Cynthia for reminding me what good customer service is all about. Elise S.

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1Thank Roberta B
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Roberta B., First, Cynthia is awesome, you have a great eye for talent. As, I have mentioned many times we just love taking care of our wedding parties on that special day. Thanks for the Excellent review. Bill

Reviewed 10 September 2016 via mobile

I haven't stayed at this hotel in years and was pleasantly surprised that it still looks great and continues to have excellent service. Checked in and got a warm fresh cookie. My room was clean , the bedding was super comfy and the decor was modern and well kept. I made reservations very early on the morning of my stay...

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Thank Bobbi W
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Bobbi W., Thanks for making it back to the hotel for another visit. Great review. I love being the "got to hotel spot when I return to Raleigh" Awesome. Bill

raleigh, United States
Reviewed 10 September 2016

Had my wedding here on September 3, 2016 for 112 guest . Hotel was clean, staff friendly, food was great and I had the best time of lives. Nicole Dones ensured that every dream and wished I had was met. This hotel left no stone unturned. I asked and they did, no one never said no and I had no...

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Thank Monica L
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Monica L., What a review!! Thanks. We love our wedding groups and Nicole does such a great job with the Brides and Parents. Congrats. Bill

Washington
Reviewed 8 September 2016

This hotel is quite good. Great location and free parking is what first sold me. Inside, doubletree quality bedding and decor made it very nice. The staff were wonderful and greeted me with a cookie and a smile. However, the quality of the hotel structure takes away from the appearance of the hotel. The tub was quite chipped, the ceiling...

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Helpful?
Thank GreyPod
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

GreyPod, Thanks for your review. There certainly were some issues that needed to be addressed in the bathroom of the room you stayed in, and they have been taken care of. Thanks for recognizing the staff, great location and the wonderful cookie. Bill

Reviewed 7 September 2016 via mobile

What an amazing stay at doubletree brownstone rooms where very clean staff was friendly thanks to Cynthia and annie for making our stay wonderful me and the family will stay here again when we're in the Raleigh area

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Thank mannie44
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

mannie44 Thanks for the nice comments regarding the staff and glad we will be your hotel of choice when returning to Raleigh. Bill

Pittsburgh, Pennsylvania, United States
Reviewed 6 September 2016

This hotel is not up to Hilton standards. The room was dirty. The shower head was broken. The door track to the balcony was outdated. The front desk clerk was rude. I have no idea what look their were going for by painting the elevator doors but if it was to resemble granite- awful! The lobby is the only decent...

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Helpful?
Thank Heather S
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Heather S. Thank you for taking the time to post your review. I will share your comments with our team and discuss how we might have been able to have made your experience a better one. Safe travels. Bill

Plano, Texas
Reviewed 2 September 2016

It was not 'terrible', but the room was dated and the area near the elevators was always dirty with trash. I felt like a giant, as I had to kneel down just to use the sink; very small bathroom in ways I never knew a bathroom could be. Would not recommend staying here...unless you had to, find a Hampton Inn.

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Thank PlanoCW
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

PlancoCW, I will share your review with the staff and discuss how we could better address your concerns. Bill

Reviewed 2 September 2016 via mobile

Stayed here on a work trip in late August. Hotel is located next door to NC State main campus which is a nice place to walk around. It's a short drive to downtown Raleigh. The hotel offers standard amenities. The staff was extremely courteous and provided fresh baked cookies upon check in. I inquired where I could purchase toothpaste as...

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Thank Joseph P
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Joseph P. Thanks for the review, would have preferred a 4 rating over a 3 rating but your comments were very positive. Thanks for the recommendation as a place to stay in Raleigh. Great location and courteous staff are always great things to experience when traveling. Please come back when visiting Raleigh. Bill

Ashburn, Virginia
Reviewed 31 August 2016 via mobile

Big Foot himself must had been staying in the room above me or else the floor/ceilings are as thin as the walls. No need for an alarm clock, with the stomping around above my head, only problem is that is was 90 minutes before I needed to get up. Pros: free full breakfast for award members, decent bed, hot and...

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Thank Kevin L
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests since we work hard to make sure all our guests have a rewarding experience. We see that noise was an issue during your stay. While we do have additional security and overnight managers available during high traffic periods, we also encourage...

Mount Holly, North Carolina
Reviewed 24 August 2016

This hotel was immaculate in every aspect. We had a last minute meeting to attend and could not arrive until late in the evening. We were greeted by very passionate and polite staff who made our arrival and check in smooth. Our rooms were sizable and the beds comfortable. There are two things that stand out overall. Jaci in the...

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Helpful?
Thank wbrindle2016
Bill W, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this review

wbrindle2016 Many thanks for such a heart felt review. We look forward to having your return. I will pass your comments along to Raegan and Jaci. Thanks Bill

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the newly remodeled Doubletree by Hilton Raleigh - Brownstone University. Whether you are visiting for business at North Carolina State University (2 blocks), the Research Triangle Park(8 miles), the new Raleigh Convention Center and Downtown Business District(1.5 miles), or you're here for a leisurely stay to attend an event at the RBC Center, Time Warner Pavilion at Walnut Creek, Progress Energy Center for the Performing Arts, State Fairgrounds, or a visit to one of our three museums in downtown Raleigh (Art, Science, History), we can offer you the best balance of location, convenience, and value. With features like a new, modern spacious lobby, brand new guestrooms for 2012, a new restaurant and bar and all new fitness center by Precor along with an expanded business center,we have everything you need to insure a pleasant and productive stay. Best of all, you can walk to more than 20 different restaurants and nearly 100 shops at Cameron Village(a historic, upscale, outdoor walking mall), ride the train, paddleboats or play on the playground at the all new Pullen Park or take advantage of all the businesses and restaurants on Hillsborough Street across from NC State University's campus-each of these is less than .5 miles from the hotel. Come see why Raleigh was again listed as 'One of the best cities to live and work in' by Forbes Magazine in 2012 and why the all new Doubletree by Hilton Raleigh Brownstone University is the best place to stay to be in the center of it all; and please don't forget that parking and internet are always free! ... more   less 

Additional Information about DoubleTree by Hilton Hotel Raleigh - Brownstone - University

Address: 1707 Hillsborough St, Raleigh, NC 27605-1640
Region: United States > North Carolina > Raleigh
Price Range: $142 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh - Brownstone - University 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Doubletree By Hilton Raleigh Brownstone - University Hotel Raleigh
Holiday Inn Brownstone
Holiday Inn Raleigh
Raleigh Holiday Inn
Hotel Style:
#14 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#22 Business Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Raleigh - Brownstone - University staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Raleigh - Brownstone - University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. It's a great hotel. Very pleased.”
 of 5 bubbles JeanH30, 16 Nov 2016 | Read review
“Try to request a room away from the parking lot. The noise wasn't bad, but it was enough that we noticed it.”
 of 5 bubbles MaryB604, 25 Oct 2016 | Read review
“Top 3 floors are reserved for Hilton Honors members”
 of 5 bubbles GreyPod, 8 Sep 2016 | Read review
“Stay somewhere else”
 of 5 bubbles PlanoCW, 2 Sep 2016 | Read review
“Be sure to join the Honors program to get additional perks and value (when/where available).”
 of 5 bubbles KarlaRick2016, 16 Aug 2016 | Read review
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